Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses phishing tactics to get patient information and frequently sends requests to our clinics for prescriptions. When we speak with the patient, they have either never spoken with the company at all, or they have received unsolicited calls from the company. Patients with ******** say that they promise free diabetes supplies which is not the case, and would likely result in an unexpected bill. Not a safe or reputable company.

  

  Business Response

  Date: 02/03/2025

  We categorically reject any suggestion that we engage in phishing tactics or send prescription requests to practitioners without first speaking with the patient and obtaining their explicit consent to use our services. If the individual making these claims can provide a specific example of a patient who alleges they did not request our services or speak with us, we are more than happy to provide verification of that communication.

  
  Additionally, we do not mislead patients by claiming that our equipment is "free." We always inform them that coverage is subject to their insurance and that ****** may apply based on their plan. We have documented proof of this disclaimer and can provide it upon request.

  
  Spreading false accusations is both irresponsible and damaging,and we strongly encourage a fact-based approach rather than baseless speculation.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refused offer for CGM (continuous glucose monitor) company sent it anyway. It was left by fed ex. I called and told them again i did not want anything from them. My sister *************************** is my medical advocate. After I received another CGM ****** took it to Fed Ex (05/09/24} and had F X block the company from any more deliveries. Now I got a bill for $52.33 that i do not owe. ****** called (6/24/24) and tried to get the account dismissed ******* said no. They billed me $100.00 previously that i paid because i was afraid if i didn't it would mess up my credit. I didn't owe that either which i informed them but again they ignored my request to cancel supplies and correspondence. You are authorized to speak with my sister *************************** re this matter. The phone # and e mail is hers. My phone # is ************. Sincerely, *****************

  

  Business Response

  Date: 07/09/2024

  Hello!  We are so sorry that our service did not meet your expectations.  Unfortunately, the most recent shipment was processed on the day that the account was canceled, (4/11/24), so the order had already been shipped.  When we spoke with you, we advised you to accept the shipment so we could issue a return authorization.  However, the shipment was given back to ***** directly for return with no tracking information.  We have researched this with our warehouse and they were able to locate the return shipment.  Because the return shipment did not have a return authorization attached, the return was not immediately credited.  This return has now been completed, the claim has been refunded to your insurance, and the patient balance has been removed as well.  The account was canceled on 4/11/24.  Again, we apologize for any inconvenience this has caused.  Thank you!

  Customer Answer

  Date: 07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to ask for diabetic testing supplies for a patient in our clinic despite the patient stating that she does not want supplies from them and that she obtains them elsewhere. For at least six months now, this company has continued to contact our office asking for supply orders. I have contacted them multiple times by fax and also spoken to them in person via phone, and they will not stop sending faxes. These are sent to us on a daily basis at times. This clutters our mail system and delays care for other patients.

  

  Business Response

  Date: 12/23/2022

  I emailed ****** to ask him for the Clinic's information so we can let our prescription team stop any faxes be sent to that Clinic. We have multiple patients that see the same doctor so I am not sure if they are getting faxes for 1 patient or multiple. Our prescription team chases after updated prescriptions and chart notes for insurance purposes and our system generates an auto re-fax if not responded to. I see ****** has stated he has spoken to us but without any patient information, I cannot investigate the issue. I will also try calling ****** for this info to resolve his issue as soon as possible.