We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Flagstar Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Reviews

This profile includes reviews for Flagstar Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Flagstar Bank has 100 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 187 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • cora w

      Date: 08/23/2022

      cora w

      Date: 08/23/2022

      Mortgage through this place, can't really call it a business because I have NEVER seen a business where no one knows what is going on. House burned down June 5th. I paid off the payoff quote but would not accept it. Finally got a lawyer and got all the paperwork required. Still waiting for payoff papers, deed and STILL getting collection calls and statements saying I am behind in payments when they got a check in June. Should I see my lawyer again???

      Flagstar Bank

      Date: 08/25/2022

      ****, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our ******** (https://www.facebook.com/flagstarbank) or ******* page (https://twitter.com/flagstar) so we may put you in touch with a supervisor.

    • Emm B

      Date: 08/11/2022

      Emm B

      Date: 08/11/2022

      Wasted time and *********************** is perhaps the most incompetent loan officer that I have ever had to deal with. It would seem that 500k in assets and a monthly income of $5600k is not enough to secure a loan of 20k.

      Flagstar Bank

      Date: 08/15/2022

      *******, thank you for giving us another opportunity to address your concerns. We're sorry to see you're having issues and would like to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at ************** during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

    • Scott B

      Date: 08/03/2022

      Scott B

      Date: 08/03/2022

      Flagstar purchased my loan and have 2 data breaches since. To get information on the latest breach is next to impossible. Phone calls were not returned. Emails not replied to. Finally, after about 2 months I missed a call, but they left a voicemail with a case number and phone number to call. The number was their customer service number. After going through the menu the lady that answered could not find a case with the number provided. After 30 minutes of on hold I was connected to a supervisor with zero listening skills. A complete waste of my time. This company has no regard for your personal information and terrible customer service. run from this bank if you can, run far, run fast.

      Flagstar Bank

      Date: 08/08/2022

      *****, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our ******** (https://www.facebook.com/flagstarbank) or ******* page (https://twitter.com/flagstar) so we may put you in touch with a supervisor.

      Scott B

      Date: 08/12/2022

      The reason I made this post id because doesn't return phone calls, emails and/or social media requests. You have my contact information. You can reach out to me.

      Scott B

      Date: 08/25/2022

      Still waiting for someone from Flagstar to reach back out to me as promised. Waiting but not holding my breath.

    • Jenny K

      Date: 07/30/2022

      Jenny K

      Date: 07/30/2022

      Worst ever. I cant explained the trauma this company subjected me to for a loan modification. It took over a year and a half to get OUT of forbearance and Im still waiting for the final paperwork. Once I get that, Im refinancing and running as far away from this company as possible. Graham ******** one of their specialists hung up on me twice when I called in Thursday when I asked him to read me the notes he was leaving with regard to my call.

      Flagstar Bank

      Date: 08/01/2022

      *****, thank you for giving us an opportunity to address your concerns. We're sorry to see you're having issues and would like to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at ************** during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

    • Lao V

      Date: 07/29/2022

      Lao V

      Date: 07/29/2022

      This is the worst mortgage company ever. Ive been with 5 different mortgage companies throughout my life and this one is zero stars. My escrow went up. Ok I understand. My June payment increased and I had paid the original amount which was less. Flagstar puts this June payment in a suspense account. I logged on and saw that my payment was not applied and it showed as being late with a late fee. There was an escrow shortage and a monthly shortage around 2 thousand dollars. Fine I paid it thinking all the shortage was paid, my monthly mortgage should go back to normal. Nope. July comes around, they throw my payment in suspense again. Not enough. Charge me another late fee. They apply my escrow payment to the monthly mortgage, and put my July payment in suspense again. Now theres probably 2 monthly mortgage totaling around 3 thousand sitting in suspense. I call and pay another 400 dollars. The lady I spoke with said she wrote down notes, everything should be applied correctly and to check in 3 days. When I checked, nothing was right. My monthly payments didnt go back to normal. I called, and the 3rd lady I spoke with said oh they applied your payment to the principal. She will clear it up and have someone call me for an update. So as of right now, I dont know how much Im to pay for the August payment. The people working for this company doesnt know what they are doing, and us, as the consumer, just keeps paying the late fees because this company cant seem to apply the payments correctly.

      Flagstar Bank

      Date: 08/01/2022

      Lao, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our ******** (https://www.facebook.com/flagstarbank) or ******* page (https://twitter.com/flagstar) so we may put you in touch with a supervisor. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

    • David J

      Date: 07/23/2022

      David J

      Date: 07/23/2022

      Horrible customer service and they wont talk to you just hang up! Wont even give me my own information on my home loan!

      Flagstar Bank

      Date: 07/25/2022

      *****, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our ******** (https://www.facebook.co m/flagstarbank) or ******* page (https://twitter.com/flagstar) so we may put you in touch with a supervisor.

    • Matthew P

      Date: 07/20/2022

      Matthew P

      Date: 07/20/2022

      I received a letter stating that I needed to submit proof of my insurance. I did that. I kept get more letters after that so I called to figure out what the problem was and they told me it was a different insurance document than what the letters described. I got that from my HOA and uploaded it. They still charged me $600+ for not having insurance. I've now spent 15+ hours working on this and have called 7+ times trying to get it corrected. I've had three people over the last four months tell me "just wait a few weeks and the charge will be taken off" and it is still there. I would give negative stars if I could.

      Flagstar Bank

      Date: 07/25/2022

      *******, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our ******** (https://www.facebook.co m/flagstarbank) or ******* page (https://twitter.com/flagstar) so we may put you in touch with a supervisor.

    Flagstar Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.