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Business Profile

Mortgage Lenders

Hall Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximate date of transaction: 09/20/2023 HALL FINANCIAL GROUP ran my Credit Card (social security card) and received my personal information, created a finance charge and I didn't receive just compensation...Report ******************************** has yet to resolve this problem...

    Business Response

    Date: 10/18/2023

    Consumer also filed a complaint with the CFPB.  Here is our response.

    Consumer contacted us on September 19th and our *** spoke to her briefly as she stated she was busy and said to contact her the next day.  She did provide enough information to pull her credit report along with her verbal authorization.  The *** contacted her on September 20, 2023 as agreed and stated her middle (qualifying) credit FICO score was 483 and our minimum score for qualification purposes is 580.  The *** let her know there was nothing we could offer to her and denied the loan in our system.

    We did not collect any type of deposit or monies from the consumer.  

    Thank you. 

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shopped for a Home Equity Line of Credit and had a short list of lenders including Hall Financial that I had used before. While shopping for HELOC's Hall Financial provided all the requirements I wanted in a HELOC. Typical. Nothing out of the ordinary in Mortgage needs. I asked for a HELOC credit Line that I could draw funds as I saw fit with the market the way it was I choose a Variable rate with Draw ability so I could decide in the 10 Year draw period that I could use as I saw fit. What they delivered and told me is not was was done. I was given a check for the amount of HELOC minus the draw for closing and **** loan against the house. They handed me a check in the mail 5 days after closing for the entire balance of the account in a check for 33K. I did not ask for this. I wanted to decide when to pull the money out when the market was right with a Variable rate I wanted to use when I needed it. Hall financial decided for me what I needed and delivered exactly what I didn't want. Since the money came 3 days after closing and not the recession period is over I cannot get out of the mortgage. When I contacted ***** Do the ** of Hall. He indicated that this is the loan they gave me and said I could just take the check and return it to the loan and not use it. He provided no resolution, he provided a get out of my face I closed this deal and now go away!!!!

    Business Response

    Date: 03/14/2023

    ******************:  Thank you for your time yesterday. The Complainant, *******************************, and I have spoken a few times about this situation and we amicably resolved it.  He recently informed me he withdrew this complaint and perhaps the communication I received from BBB (dated Feb. 28, 2023) crossed in the mail. 

     

    Please confirm with ************************** that he is withdrawing this complaint and, hopefully, this matter will be closed.

     

    Thank you.

     

    ***********************

    Director of Strategic Initiatives

    Direct: ************ | Mobile: ************

    NMLS #*******

    Logo Description automatically generated

    Customer Answer

    Date: 03/15/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************************

Hall Financial is NOT a BBB Accredited Business.

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