Complaints

This profile includes complaints for TV Weekly Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TV Weekly Magazine

  213 Park Dr Troy, MI 48083-2726

  
• 

  TV Weekly Magazine

  PO Box 37360 Boone, IA 50099-0360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have subscribed to TV Weekly for many years. Recently, I tried to cancel my subscription.There is NO WAY TO CANCEL MY SUBSCRIPTION! TV Weekly provides no way to contact them online to cancel subscriptions. I called the phone number provided by TV Weelky, ************ and was placed on hold for 50 minutes. An agent came on during that time and I said I wanted to cancel and he said, "your tone is rude. I am going to hang up on you" He never returned to the line.

  

  Business Response

  Date: 04/11/2025

  Good Afternoon,

   

  We reviewed the audio of this customer's recent call and there were some technical difficulties which resulted in a longer than normal hold.

  While the call as a whole has been flagged for review with a support team manager, the customer did swear at the agent. The call was transferred to a supervisor, per the audio, it seems the customer could not hear the supervisor speaking. The supervisor hung up and tried to call the customer back, but the the call would not got through,

  Per review of the available audio, the account was cancelled and the full remaining balance on the account, $157.10, was cancelled and refunded via check to

  ********* ****** Markus
  ****************************************************************************

   

  This refund should reach the customer in the next ***** business days.

  Per a duplicate payment back in December, a previous refund of $94.99 was issued to the purchasing card ending in 4392.

   

  The customer's disputed amount of $400.00 appears to be an arbitrary number. Their account has been closed in full and all relevant refunds have been issued.

   

  Kind regards,

   

  **** East

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribed to REMIND magazine in Feb. Received first issue on 3/25. On 3/26, received marketing letter for a TV Guide subscription. Went online to cancel REMIND subscription because they used my info for marketing (even before they mailed the first issue). Found there's no option online to cancel or call customer support (no phone #), email or chat with them. Can only put in a request. Did a request to cancel, then found out they charge a $10 cancellation fee (subscription was $15). Immediately put in another request to not cancel because of the fee. Also put in requests to not sell/share my personal info or use it for marketing (Customer Privacy Request Form in tiny font at the very bottom of the webpage). After entering the requests, I had to verify my email address (twice), then was notified they will respond in their system and I have to log in to see it, which means I have to create an account, which I don't want or need. Complaint is being submitted to: 1) Inform BBB and potential customers of ****'s bad business practices, 2) Stop **** from sharing/using my personal info for marketing, 3) Have **** respond regarding my requests to the email address they required to have and be verified.

  

  Business Response

  Date: 03/28/2025

  Customer's first inquiry read, "Cancel my subscription effective today, 3/26/25. There's no phone # or way on your website to do."

  Their second inquiry read, "Request #2 (10 minutes after request #1) - Don't cancel subscription. Just found out you charge a $10 cancellation fee, which is wrong. Will continue subscription, but warn other about how you do business" This response came to us on 03/26/25 at 7:30pm.

   

  We responded to this second inquiry with the following on 03/27 at 10:30am

  "Hi ******,
  
  Thanks for reaching out!
  
  Our tickets system functions more like email than instant messaging. We try to respond to inquiries within 1-2 business days.
  
  As of now, your account remains open, but should you wish to proceed
  with cancellation, let us know and we will waive the processing fee.
  
  Kind regards,
  
  **** East
  Manager, Subscriber Service"

  To date, the customer has not responded to the above.

  They did not include any comments or inquiries regarding privacy in their online tickets. Had they done so, we could have maxed out their privacy settings at that time.

  Per their comments here, we've updated all of their privacy settings to remove them from all future offer lists.

  All of our policies, including our Terms of Service, Terms & Conditions, and Do Not Sell requests forms are available at ****************************************.

   

  Kind regards,

   

  **** East

  Manager, *******************
  

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They agreed to waive the concellation fee, so I cancelled the subscription. I received an email on 4/1 indicating it was cancelled and my refund should be credited in 2-3 business days.

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I tried to get a refund , I was told that there was a $10 processing fee. Although the magazine only cost $19.95, the quality of the magazine was terrible. The print was extremely small and there was little information except for the actual tv grid. They send one magazine which is essentially three issues so if you are dissatisfied, you really have no recourse because of the $10 fee for refund. I find this to be very unethical.

  

  Business Response

  Date: 03/18/2025

  Our Cancellation policy, which is available on our Terms and Conditions page (*************************************************) is depicted below:

  Cancellation Policy. You may cancel your subscription to TV Weekly at any time and receive a refund for the balance of remaining issues, less a $10.00 cancellation fee. If the balance is less than $2.00 net of the processing fee, no refund will be issued.The cancellation policy does not apply to 10-week offers, which are non-refundable.

   

  Sandra's subscription was cancelled and refunded on 03/12. At that time, as a courtesy, we waived the $10.00 processing fee. Her refund was issued in the amount of $18.80, which is her original subscription rate, less the value of her delivered issue.

   

  All of this was explained to her via our exchange via our website.

  Original customer inquiry, 03/03: "I want to cancel my subscription"

   TVW Response, 03/04:

  "*******
  
  We can cancel and refund the remainder of your subscription, or we can
  transfer the remainder of the subscription to a friend or family member
  who may enjoy the magazine.
  
  Please note that the TV Weekly refund policy states that you will be
  refunded the balance of any remaining issues, less a $10.00 processing
  fee. If the balance is less than $2.00, no refund will be issued.
  
  Please let us know your preference by replying directly to this email.
  Be sure to include the name and address of where a refund should be sent
  or to which the remaining issues should be forwarded.
  
  We've placed the account on hold to ensure that no additional issues are deducted in the meantime."

  Sandra's reply, 03/05: "A $10 processing fee....really! fine...send me a refund"

  TVW Final response, also 03/05:

  "Hi *******
  
  As a courtesy, we've waived the processing fee. A refund check of $18.80 should reach you in the next ***** business days."

   

  If it has not already arrived, her refund check should reach her in the next several days.

   

  Given her desire to cancel the subscription, *** provided the best possible service to Ms. ****** including waiving our posted cancellation policy.

   

  Best,

   

  **** East

  Manager, *******************
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have notified TV Weekly about this problem without them making any attempts to solve it. When they had issues good for 2 weeks, it was a 50/50 chance of receiving the issue on time, if at all. Now they changed the issues to 3 weeks and nothing has improved. The last issue that I received had a run time of 21 days. January 26 - February 15, 2025. The issue due for this week should be from February 16 - March 8, 2025 , 21 days. When I contacted them about this problem I was told that the next issue was being sent on February 23. 2025. That's 1 week into the 3 week issue. This is the 2nd time since they went to the 3 week schedule that I have brought this problem up with them only to have smug replies as an answer. As I have told them before. I like the magazine, but their delivery system and scheduling needs a major overhaul.

  

  Business Response

  Date: 03/28/2025

  Hi ****,

  Our magazines continue to be shipped as early as physically possible, with magazines mailing out 8-10 business days prior to their issue date. The expectation is that the magazine will arrive on or before the Saturday prior to its issue date, however once it is in the hands of the ***** we have no control over how it transits through their systems. This is why, whenever a miss is reported, the associated account is automatically credited. This is also why we have digital issues of our three national issues available online after logging in at ******************************************************************************;

  Regarding our delivery schedule, when we first transitioned to the three week book format towards the start of the year, to help avoid a gap in coverage, you would have received a magazine with a 01/26 issue date & another with a 02/02 issue date.

  This 02/02 book was the first to have the full three week format. It ran from 02/02-02/22, so your next magazine would have had an issue date of 02/23 and it would have run from 02/23-03/15.

   

  We do show that miss reports were filed on the 02/02 & 02/23 issues. Your account was credited for each miss & the **** was notified of the delivery errors.

   

  Your current issue runs from 03/16-04/05. We've not heard from you regarding delivery & available **** tracking, listed below, indicates it should have reached you successfully:

   

  Job: TVWeekly-2025-03-16 (#******)
  Internal Job: 2025-03-16
  Drop: Royal Oak 3/3/2025 12:00:00 AM (version 1)
  Estimated Delivery: 03/04/2025 - 03/15/2025 Probable IMB(s):
  None
  Delivery Address:
  **** ****
  Address removed
  Scans:
  3/6/2025 2:22:43 AM: SCF *************** IN 467 (CONTAINER POSSESSION (SV/IMDAS))
  3/6/2025 10:54:07 AM: SCF *************** IN 467 (APBS - INCOMING PREF)
  3/6/2025 12:29:18 PM: SCF *************** IN 467 (APBS - INCOMING PREF)
  3/6/2025 12:30:55 PM: SCF *************** IN 467 (APBS - INCOMING PREF)
  3/6/2025 2:36:25 PM: SCF *************** IN 467 (BUNDLE NESTED TO POSTAL CONTAINER (SV))
  3/7/2025 3:55:50 AM: SCF *************** IN 467 (CONTAINER LOAD (SV))
  3/10/2025 10:27:02 AM: SCF *************** IN 467 (CONTAINER UNLOADED (SV))
  3/10/2025 10:27:20 AM: SCF *************** IN 467 (CONTAINER LOAD (SV))
  3/10/2025 1:37:39 PM: SCF *************** IN 467 (CONTAINER UNLOADED (SV))
  3/10/2025 4:42:18 PM: SCF *************** IN 467 (CONTAINER LOAD (SV))
  3/10/2025 8:50:43 PM: SCF *************** IN 467 (CONTAINER UNLOADED (SV))
  3/11/2025 6:35:24 PM: SCF *************** IN 467 (AFSM 100 - AI - INCOMING SECONDARY)
  3/12/2025 12:10:54 PM: SCF *************** IN 467 (LOGICAL DELIVERY EVENT)

   

  If you have any other questions regarding your current delivery schedule, our support team can be reached at ************.

   

  Kind regards,

   

  **** *.

  Subscriber Services
  

   

  
  

  Customer Answer

  Date: 03/31/2025

  The problem is right in front of ******* Weekly issue dates as printed on their front covers are; January 26 - February 15, 2025, the next cover dates, February 23 - March 15, 2025. Notice that there's 8 days missing between the 15th and 23rd. Again, it's not the post office causing the problem. They have mailed me 3 renewal notices in the past 2 months for my subscription that runs to July 12, 2025. I just wish that they could be as enthusiastic about providing the product they are selling. 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** on January 24 for a yearly subscription to Rewind Magazine. I sent an email on 2/14/25 requesting that I get the new price of $1 an issue since my subscription hasn't started yet. They are willing to refund my money ***** keeping a ***** charge for cancellation.

  

  Business Response

  Date: 03/28/2025

  Apologies for our delayed response here.

   

  This customer reached out directly via our website on 02/14 stating,

  "you reduced the yearly rate to $1 an issue which is $12 a year. I paid
  over double ***** dollars. Please adjust to the $12 for a year or
  unfortunately I will have to cancel my subscription."

   

  On 02/18, we replied,
  

  "Hi ****,
  
  It looks like you ordered from our main page. We do run special offers,
  but to access them, you have to follow the order instructions included
  in the offer.
  
  As your subscription has not yet started, we've adjusted the order to
  reflect the $12.00 rate. $17.95 has been refunded to the purchasing
  card, but with this change, the 2 bonus issues are no longer included
  with your order. Your subscription now runs through February of 2026.
  
  Kind regards,
  
  **** E"

   

  While the customer did not reply directly, they rated the response a 3 and have not reached out since.

  Her originating order processed into our system on 01/24. Generally speaking, special offers are not applicable to past orders.

  On a call with our support team on 02/18, she explained to one of our team members that she had seen an ad for the $12.00 rate. They correctly informed the customer of our policies: that past orders can't be retroactively adjusted for discount rates and that our standard cancellation processing fee is $10.00. The customer requested her inquiry be elevated to a supervisor, and upon reviewing her situation, I felt her request was fair and made the adjustment. $17.95 was refunded to the purchasing card.
  

  
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received issues dating 12/15, 12/29, and 01/12 most recently. Company policy is to not provide replacement issues so I have therefore been paying for issues I never receive. The magazine has also changed their cadence of issues from biweekly to triweekly, and I have paid the same amount regardless of this change.

  

  Business Response

  Date: 03/28/2025

  Apologies for our delayed reply here!
  
  Unfortunately, at the time of ******* complaint, we were coming off one of the worst winter delivery seasons we've ever experienced. Recent changes at the **** dramatically exacerbated typical holiday postal delays and periodical class mail, which is how *** is shipped, was the most affected. In the heart of the holiday season, we were seeing overall miss reports with numbers dramatically higher than those of a typical week.
  
  We were doing everything we could to get issues out to our subscribers on schedule, but once the magazines depart our production facilities and go into the hands of the ***** we have no control over their movements.
  
  Whenever misses are reported, the associated subscription is automatically credited with additional issues. Miss reports are on record for ******* 12/15, 12/29, & 01/12 issues, and her account was credited for each. No additional complaints have been filed since the 01/12 issue.
  

  To assist with viewing, then, as now, digital issues of our National books are available after logging in at ************************************************************************

  In regards to our delivery schedule, we did recently switch to a three-week format. With this change, subscribers still have year-round coverage available, the duration of the books simply covers a three-week span rather than a two-week span. As is stated in our Terms and Conditions, "Publication Schedule. An annual subscription to TV Weekly includes 52 weeks of coverage, delivered every three weeks. Frequency subject to change without notice"

  If ***** has any other concerns our support team can be reached at ************.
  
  Kind regards,
  
  **** *. 

• Initial Complaint

  Date:01/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello again. I'm sorry to keep having to go through your agency in order to get satisfaction from this company and my magazine subscription with them. They are aware of the problem in missing deliveries. It seems it's the *********** 's fault.However, my problem is with the TV Weekly company's website. It says to report missing / not delivered issues so that they can rectify the problem.Once on the webpage to report the undelivered issues, one fills out the appropriate information and hits the Create a Ticket button.Time and again it sends me around in circles, autofilling incorrect information, and sending me back to the starting page. Thus the missing issue goes unreported. This is the third time I've had an undelivered issue and the third time I've had to use your services because they won't fix their website-and they don't have a phone number listed to use that I have ever ********, I am left with no other choice than to contact you for help each time this happens. Two things need to be done. *** their website to make it more user friendly and get a message to the post office to do a better job.Thank you for your support and help.

  

  Business Response

  Date: 03/28/2025

  Apologies for our delayed response here.

  Unfortunately, despite our best efforts and earlier mailings of the magazines, changes at the **** are making mail delays more common. With this in mind, we receive miss reports filed online through our public website daily. While we appreciate Mr. ******* difficulty, at no point have we had similar website complaints from any other subscriber. In fact, Mr. ***** filed his own online Missed Delivery complaint in late December of 2024.

   

  If Mr. ****** would like further assistance with his subscription, of if he would like a team member to talk him through filing a miss report, our support team can be reached at ************.

  Per his comments here, a miss report has been filed for one of his February mailings and his account has been credited. This credit extends his subscription through 12/06/25.

   

  Kind regards,

   

  **** *.

  Subscriber Services

  
  

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscription problems

  

  Business Response

  Date: 01/17/2025

  Hi *****,

   

  We've been in direct communication via our web portal since December of 2024. It looks like 6 weeks of additional credit had been applied to your subscription do to recent misses. This credit extended your subscription through 09/13/25.

   

  As was likely already explained by phone via our support team, we are not able to mail replacement issues. This is why, whenever a miss is reported, credit is automatically issued to the associated account.

   

  This is also why digital issues of our National Books are available after logging in at ************************************************************************, and why we also have update grids which are mailed out weekly.

   

  Kind regards,

   

  **** *.

  Subscriber Services
  

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] I have had this issue too many times. I want the issue I have paid for, not a credit. There is no reason why they cannot provide a replacement copy as soon as they are contacted about the missing issue. Good customer service would dictate sending it out Priority Mail or Express Mail. I have worked in retail many years ago, so I do know that you do everything you can to make your customer feel appreciated. 
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 01/21/2025

  Unfortunately, mailed replacement issues are not available. This is why credit is issued, digital copies of the national books are available online, and why we now send out weekly update grids.

   

  If ***** is not satisfied with this, we can cancel and refund the remainder of their subscription.
  

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. FOR NOW. I do not want to cancel my subscription or get a refund. 

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:01/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being the New Year 2025, I would hope that your delivery WOULD BE BETTER than last year.The last three months I either received the double issues the second week or NO ISSUES at all. I am not looking a refund but an extension of renew date. If this persist by the next renew date I will not RENEW! Please do not disappoint me in the future.

  

  Business Response

  Date: 01/17/2025

  Hi ****,

   

  We're sorry to hear about your recent delivery trouble.

   

  Our magazines are already printed and shipped as early as possible, to allow for maximum transit time with the ***** However, recent changes at the Postal System, especially this past holiday season, have exacerbated the number of late or missing magazines reported each week.

   

  We always pass reported misses on to the **** to alert them of the delivery error, and credit missed issues, but unfortunately, no additional actions are available to us. We simply are not able to control the ****.

   

  In reviewing your account history, the most recent miss report dates back to 2022.

   

  Per your comments, we've credited 6 additional weeks of coverage to your subscription, extending it through 07/11/26. This will be a one time credit, as misses to be reported in real time for credit, not retroactively.

   

  To report a miss in the future, you can call our support team at ************, or file an online miss ticket at ************************************.

   

  Kind regards,

   

  **** *.
  

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to TV Weekly for my mother and multiple issues have not been received as of this date: 12/03/23-12/16/23, 02/25/24-03/09/24, 06/30/24-07/13/24, 09/08/24-09/21/24, 09/22/24-10/05/24, 10/06/24-10/19/24, 11/03/24-11/16/24, 11/17/24-11/30/24. I am unable to get a response from TV Weekly via email and when calling I never get through. She loved this gift when they were sent timely but now that they never get to her I would rather use the money spent on another gift for her. The magazine is subscribed for ******** ****.Thank you for any and all assistance.

  

  Business Response

  Date: 01/17/2025

  Good Afternoon,

   

  The account in question has been on hold since early October. We received a cancellation request and sent the below reply, but never heard back on how you would like to proceed,

  "We can cancel and refund the remainder of the subscription, or we can
  transfer the remainder of the subscription to a friend or family member
  who may enjoy the magazine.
  
  Please note that the TV Weekly refund policy states that you will be
  refunded the balance of any remaining issues, less a $10.00 processing
  fee. If the balance is less than $2.00, no refund will be issued.
  
  Please let us know your preference by replying directly to this email.
  Be sure to include the name and address of where a refund should be sent
  or to which the remaining issues should be forwarded.
  
  We've placed the account on hold to ensure that no additional issues are deducted in the meantime."

   

  Per your comments here, the remainder of the subscription has been cancelled and refunded, dating back to the October hold date.

   

  A refund check for $62.83 should reach you at

   

  ****** *******
  ******************************************************************************

   

  in the next ***** business days.

   

  Kind regards,

   

  **** *.