Complaints

This profile includes complaints for TV Weekly Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TV Weekly Magazine

  213 Park Dr Troy, MI 48083-2726

  
• 

  TV Weekly Magazine

  PO Box 37360 Boone, IA 50099-0360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled the ** magazine Nov. 29/30 of this year. When we received a refund, it was short $10.00. I called and was duly informed it was a cancellation fee. I was never told about a cancellation fee when we cancelled or when we subscribed many years ago through an ad. We would like the $10.oo back as we had no notification about such a fee. This is stealing and maybe should go to the state fraud unit if you cannot help.

  

  Business Response

  Date: 12/19/2022

  Hi *****,

   

  Thanks for reaching out.

   

  If your review our Terms and Conditions, available at, https://www.iwantmytvmagazine.com/tandc, you will see that our cancellation policy is clearly defined. A copy of the policy is below:

   

  "Cancellation Policy. You may cancel your subscription to TV Weekly at any time and receive a refund for the balance of remaining issues, less a $10.00 cancellation fee. If the balance is less than $2.00 net of the processing fee, no refund will be issued.The cancellation policy does not apply to trial offers, which are non-refundable."

   

  As a courtesy, we've requested our accounting team issue an additional refund of $10.00. The check should reach you at

   

  ***************************
  2855 *******************
  *********, ** 49316

   

  in the next ***** business days.

   

  Kind regards,

   

  ************

  Subscriber Services
  

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subsciptionto the the tv guide magazine puzzler for the year. It was ***** and I was supposed to get the issues the first week of the month. I was received the first 2 issues ok and never got any more. I call several times and first they said ok will put a new one in the mail. So I waited and never got it.so I called again and they told me the same and nothing .so I call and said please let me speak with a supervisor. So I did and they or say it through mail and that they have in till the end of the month till it comes .but still nothing 3 months .thank you

  

  Business Response

  Date: 11/29/2022

  ****,
  
  We're sorry to hear of your delivery trouble!
  
  To review your account history, your order was started as a 'Bill-me later' subscription, with which your subscription was started with 2 issues, and the remaining 10 issues were applied to the account once the balance due was paid. Our records show your starter issues were sent in April and May, and that once the balance on the account was met, the remaining ************************* August. Per your comments, we're sending replacement issues for August, September, and October, to the delivery address on file which is
  
  ***************************
  271 **********
  ********, ** 63135-2522
  
  Regarding mailing, while it is quite common for our magazines to arrive prior to their issue month, the **** actually has through the issue month of the magazine to deliver before the issue is considered late. This allows for natural fluctuations in the postal system.
  
  Kind regards,
  
  ************
  Subscriber Services

  Customer Answer

  Date: 12/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are to receive TV Weekly on a weekly basis. The last copy was for October 2nd / October 8th. Why have we not received the last two issues?Maywood ********* for *********************************

  

  Business Response

  Date: 11/29/2022

  *******,

   

  We've very sorry to hear about **************'s delivery trouble! Per your comments, we've filed missed delivery reports on both the 10/09 & 10/16 issues, & her TVW subscription has been credited with an additional week of service for each.

   

  Have there been delivery issues since then? If yes, please contact our support team directly for more immediate support. We can be reached by phone at ************ or by by email at *********************************************.

   

  Kind regards,

   

  ************
  

• Initial Complaint

  Date:10/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my subscription, for one year, in March 2022. I've been a customer for a few years. The issues have always come in my Sunday, Des Moines Register. The past five weeks, no magazine. You owe me credit/something for five magazines. I called your customer service four times: 9/16, 9/19 (****), 9/24 (****), and 9/24 (*****). Each person had their own "spin" on the situation. Not one of them helped in any way. Supposedly it's the mail's fault, it's the Des Moines Register's fault, my account was mixed up. Supposedly a manager was advised of this (****). Supposedly it is a waste of time to tell a manager about this (*****). *********** each said I'd receive an email, showing my credits. Didn't happen. ***** said that was basically a crock because your company couldn't do such a thing. Last I ********************** was going to mail this Sunday's issue. Never got it. If it shows up next week--it would be late, mostly worthless. And I will not pay for late, useless TV guides. I've begun wondering whether or not your company is still on solid financial footing, safe to do business with going forward. Guess I'll find out soon, depending how you handle this.

  

  Business Response

  Date: 11/29/2022

  *****,

   

  We're very sorry to hear about your delivery trouble!

   

  In reviewing your account history, we show Missed Delivery reports on file for the 09/04, 09/11, 09/18, & 09/25 issues. Whenever a miss report is filed, two things happen automatically: 1) a miss report/request for redelivery (if still within the valid week) is sent to our newspaper delivery partners, and 2) your TVW subscription is automatically credited with an additional week of service.

   

  As your inquiry mentions a 5th miss which is not currently reflected in your record, we've issued an additional week of credit on top of the 4 already applied.

   

  Records indicate you switched your account to **** delivery on 09/26 & that your first mailed issue, delivered to

   

  **** & *****************
  1149 *******
  ***************, ** 50265-2208

   

  should have been for the week of 10/16/22.

   

  We don't show any delivery issues reported since this time. If you do experience additional trouble, please let us know by filing an online ticket at www.iwantmytvmagazine.com, by emailing at ********************************************** or by calling at ************.

   

  Kind regards,

   

  ************
  

  Customer Answer

  Date: 11/30/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  

  No ideal choices, accept or reject.  An update.  I missed the following weeks of TV Weekly magazines.  Sept. 4, Sept. 11, Sept. 18, Sept. 25, Oct. 2, and Oct. 9.  That's six issues total.  I understand I have received credit for some of these.  I didn't bother to report all these issues because I got all kinds of mixed messages from your staff and no results.   That's why I contacted the BBB.  You are correct, I started receiving the magazines in the mail--received the Oct 16th issue and haven't missed an issue since then. 

   I renewed my subscription in April 2022.  I was supposed to receive 52 issues, plus 2 additional issues as a bonus.    But I have no idea where I am "credit-wise" with your company, how many issues I have left to receive?   No one would provide anything in writing...just vague, sometimes conflicting, promises of credits or extra issues.   I would appreciate an update in writing.

   

   

   

  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *****************

  

  Business Response

  Date: 12/01/2022

  Hi *****,

   

  To receive proper credit for a miss, the miss should be reported as it happens and not retroactively. Current miss ********* helps us address delivery issues before they become longstanding and also ensures your subscription receives the proper credit.

   

  Your account was already credited with 5 issues per past complaints and our adjustments yesterday. As you indicate an additional credit is due, we've added another week of credit, which brings you to 6 replacement issues applied to the account.

   

  This brings your current issue balance to 30 issues, with the current subscription running through the week of 06/25/23.

   

  As it seems you would prefer to communicate in writing, our support team can be reached at ********************************************* and misses can be reported via our website at www.tvweeklyhelp.com. Remember, as soon as a miss report is filed, the associated account is automatically credited, so if you file a miss report online, you are ensuring your account is credited.

   

  Kind regards,

   

  ************
  

  Customer Answer

  Date: 12/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************