Reviews
This profile includes reviews for TV Weekly Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 21 Customer Reviews
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Review fromMichael H, L
Date: 05/26/2023
1 starMichael H, L
Date: 05/26/2023
I have been a customer for quite a few years, I haven't received a hard copy since March 6, 2023. I have contacted you every two weeks, Yes, they keep extending my subscription but no hard copy in other word you are not giving (sending the hard copy for delivery) and contacting the Wichita Eagle has not worked. At this time please send a full refund through all of the extensions . To ********************************* **************************************** ********************* *****. As the BBB I am asking you to send this to the correct department since my information does not give that information.
TV Weekly Magazine
Date: 11/28/2023
Unfortunately, ****************** never sent a cancellation request directly to **. Per the request here, a refund dated back to 05/26 has been issued. A refund check should reach ****************** in the next ***** business days. The refund amount includes credits for all missed issues and dates back to May. Regards,TVW SupportReview fromJ. A.
Date: 04/30/2023
1 starJ. A.
Date: 04/30/2023
I've been a customer for quite a few years. I haven't received a hard copy since the middle of February. I know it's available online, but a paper copy is so much handier and preferred in my case. I appreciate that they keep extending my subscription, but I'd much rather have the magazine in hand.TV Weekly Magazine
Date: 05/16/2023
******,We're sorry to hear you had such extensive delivery trouble while on newspaper deliver!Our records show you switched over to mail delivery and that your first mailed issue would have been the 05/14 book!We hope you have a better delivery experience with mail delivery, but if you have any more trouble, our support team can be reached at ************.Kind regards,************J. A.
Date: 05/17/2023
Thank you, I did receive the May 14th edition. Just for the record I never requested it to be mailed, But anyway, I did call and the woman I spoke to said I would not be paying for postage until I renew in October. Hopefully not retroactively. I would kind of like to know what the problem was-my newspaper or at your end. It had worked so well for years.Thank you again for your help, ***************************Review fromJ. H.
Date: 04/01/2023
1 starJ. H.
Date: 04/01/2023
Our TV Weekly is delivered by GR Press delivery person and every now and then we get missed on an issue. Since the magazine is now issued with 2 weeks information we have been missed on 2 issues but when you call they credit you with one week. Missing 2 issues means we are without the guide for one month, but the credit is only for 2 weeks. The subscription we paid for was 52 weeks but will receive only 50 weeks.TV Weekly Magazine
Date: 05/16/2023
Hi *****,With our two-week book structure, when a miss is reported in our system, a report is filed and the associated subscription is automatically credited with an additional two weeks of service. The most recent miss reflected in your TVW account was reported on 03/05. On that date, your TVW subscription received an additional two weeks of credit applied to your account to compensate for the miss. This credit is issued automatically and it ensures our customers receive the amount of coverage warranted by their subscription term.Kind regards,************J. H.
Date: 07/02/2023
We missed another issue on 6-25-23 and they put it in writing that they are only going to credit our account for one week, which is what they have been all along, but telling you they extend the subscription 2 weeks.You have accepted their statement above and have done nothing to follow up.Review fromDorothy A
Date: 02/01/2023
3 starsDorothy A
Date: 02/01/2023
We have not been receiving our tv weekly. I rather have the weekly instead of credit to my account. We are not happy since you are now mailing it without an envelope. Please change your mailing procedures.****************TV Weekly Magazine
Date: 05/16/2023
Hi *******,The switch to envelope free mailing, with customer names and addresses instead printed directly onto the cover, is a permanent one. With this change, we switched over to a two-week format and increased the weight of our coverstock.Between the thicker books and the heavier cover paper, the vast majority of our magazines arrive successfully and in good standing. If an issue is ever missed, please let our support team know. You can file a report online at www.iwantmytvmagazine.com or you can phone our team at ************.Kind regards,************Review fromJohanna T
Date: 01/31/2023
1 starJohanna T
Date: 01/31/2023
Whenever we miss getting an issue, we immediately call to report it. The response message is that we will get it within 24 hours. Does not happen. Today I called to speak to someone to complain, but the person was impossible to understand, a really strong foreign accent and speaking fast. I finally hung up. Companies should really make sure that those speaking to customers can be understood.****************TV Weekly Magazine
Date: 05/16/2023
Hi *******,When a miss is reported by a customer on newspaper delivery, a report of the miss is passed to our newspaper delivery partner and the associated *** subscription is credited.. While we expect the paper to redeliver the missed issue in ***** hours submission of the miss report, this cannot be 100% guaranteed, and this is why the *** subscription is automatically credited. Kind regards,************Review fromKim F
Date: 01/24/2023
1 starKim F
Date: 01/24/2023
The 2 week magazine is missing the **** when it comes to *** new tv shows on ******** and CBS among others... the *** is missing on most shows that I watch so it looks like it is a repeat.Go back to the WEEKLY magazine.... it was more accurate.TV Weekly Magazine
Date: 05/16/2023
Hi ***,The status of a listing (New, Rerun, Premier, Finale) is provided to us when the grids are assembled. That said, we reached out to our providers regarding this matter and have seen improvement over the last several months. We hope you feel the same!While we make every effort for our listings to be as accurate as possible, some networks make changes after our magazines have gone to print and these changes cannot be reflected.Kind regards,************Review fromLorna I
Date: 01/05/2023
4 starsLorna I
Date: 01/05/2023
I am referring to the new format of the magazine. The physical size of the pages have been shortened causing the print ( typed words) to be SMALLER. This issue causes difficulty in reading the text. The previous magazine size was so much more consumer friendly! This is an important consideration for your readers.TV Weekly Magazine
Date: 01/09/2023
*****,Thank you for taking the time to share your feedback! We've passed your comments on to our Development Team.In the meantime, if you visit www.tvweeklyhelp.com, you'll find that our national books are available for download. While not an exact substitute for regional listings, the national books provide general TV guidance as well as access to the same great article content. Many subscribers utilize these digital editions to zoom the magazine, thus magnifying the text. We hope trying this helps!Best regards,************Subscriber ServicesReview fromLily K
Date: 12/31/2022
1 starLily K
Date: 12/31/2022
unfortunately no 0 zero stars. Web site is hiding subscription canceling optionTV Weekly Magazine
Date: 01/03/2023
Hi ****,To cancel a subscription with us, please email us at ********************************************** call our support team at ************, or submit a ticket requesting cancellation at www.tvweeklyhelp.com.Kind regards,************ ********** ServicesReview fromEllen A.
Date: 09/24/2022
2 starsEllen A.
Date: 09/24/2022
Since you stopped mailing the guide in envelopes, most of the issues I've received have been torn and had missing covers/schedule pages. My magazines and catalogs all arrive in one piece, so i have to believe it's the quality of paper you use. I enjoy your magazine and hope you can find a solution soon.TV Weekly Magazine
Date: 01/03/2023
Hi *****,With the start of the new year, TV Weekly has switched over to a two week format. At the same time, we also switched over to using heavier cover stock. Test mailings indicate that the thicker books, in conjunction with the heavier cover stock, help the magazines move through the **** more smoothly and successfully.We expect you'll see improved delivery service shortly!Kind regards,************ ********** ServicesReview fromSue P
Date: 08/14/2022
1 starSue P
Date: 08/14/2022
was a customer of ** GUIDE and my last mailed issue was in june. Called customer service and they said it would be in my mail box on saturday. Well here it is the 14 of august 2022 and still have not recieved any issues but was given a credit to my account.DONT WANT A CREDIT I WANT THE ** GUIDE THAT I PAID FOR . THEY REALLY NEED A ZEROTV Weekly Magazine
Date: 09/08/2022
Hi ***,To clarify, this review has been left with TV Weekly magazine, which is a different publication than TV Guide. We do show that you placed an order for TV Weekly on 08/20/22, so this review was posted a week before you ever had contact with our organization. Our records indicate that you are registered for **** delivery of TV Weekly and that your first issue should have been for the week of 09/04/22. If you have any trouble with TV Weekly Magazine down the road, our support team can be reached by email at ********************************************* or by phone at ************.Kind regards,************
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