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Business Profile

Lawn and Garden

Weingartz Supply Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

This profile includes complaints for Weingartz Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Weingartz Supply Company, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered parts 4-10-25 Label created...new Baltimore MI Its now the 27 th and still no parts and no refund, even after two emails asking for refund on 4/18/25.I just want my money back at this point

      Business Response

      Date: 04/29/2025

      The customer purchased from ************** on 4/9/2025. The order was processed and shipped out on 4/10/2025. The package is in transit with a scan at the post office facility in ******* on 4/11/2025 for sorting.

      Mow The Lawn has been in active communication with the customer through email, and has opened a claim with the shipping carrier to locate an update in regards to the package that is in transit to the customer. The first email from the customer was in regards to canceling the order, and Mow the Lawn customer service responded that the order was unable to be cancelled as it was in transit to the customer. The customer then emailed ************** on 4/24 as the tracking number had not been updated, and a claim was started with the post office. Mow ************************* has asked for the customer to please allow 1-3 business days for Mow The Lawn shipping team to get a response back from the shipping carrier (USPS).Currently, there is an open investigation with **** and there have been no updates. Mow ************************* has been continuing contact with the customer in regards to the package claim.

      On 04/29 **** has confirmed the package is lost in transit, and a full refund for the order has been completed. 

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** deer s240 lawn tractor on 8/12/2024 after using it 4 times I noticed 2 black spots on the seat back looks like the color came out of the material in the 2 spots called Weingartz and explained they told me the seat is not warranted because it is a wear item? the 3 year warranty it came with says bumper to warranty ?

      Business Response

      Date: 09/30/2024

      Hello ****,
      I want to personally express my sincerest apologies for the inconvenience you experienced with the damaged seat on your **** Deere S240. We understand how frustrating it can be to receive a new product that isnt in perfect condition, especially after making an important purchase.
      At Weingartz, we take pride in providing our customers with the highest ********************** products and services, and we deeply regret that we fell short in this instance. Please rest assured that we are committed to making this right for you.
      We will arrange to fix or replace the damaged seat as soon as possible, so you can enjoy your mower to the fullest. Our team will reach out to you shortly to discuss the best solution that meets your needs.
      Thank you for your understanding and patience as we resolve this matter. Your satisfaction is very important to us, and we appreciate your trust in Weingartz.


      Best regards,

      ***** ******

      ****************

      Weingartz 

      Customer Answer

      Date: 10/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ******

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Issue is I haven't been able to get a straight answer and everything promised and said to me from a Weingartz manager has not been resolved.* got a verbal quote from Weingartz 6/6/2023 ****** * next get a call from manager cost went up when I asked why and for detail of the cost let me check something isn't right * 6/14/2023 agree to cost by manager myself parts person OK 650,00 it is I agreed * 6/28/2023 call its ready go pick it up pay for it next manager something went wrong were sorry will make good on it with a new motor with no cost to and have delivered still no mower 7/12/2023 * 7/11/2023 speak to the manager he will discount the parts for a month and a week of excuses Agrees I have been mistreated and would like to discount what I have already paid for. please advise

    Weingartz Supply Company, Inc. is NOT a BBB Accredited Business.

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