Business Profile

Automation Equipment

OnStar Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

295 total complaints in the last 3 years.
81 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called and spoken with billing and management in billing. I have been going back and forth with them since December of 2024 asking that hey remove my payment information and to cancel and subscriptions that they show. I was told a case was escalated in early April 2025. After speaking with them they did not process the escalation and have since charged me again. They have had to issue multiple refunds (this will be the 4th) even after they have told me my account was closed. I have a current case number of ********.
Customer Answer
Date: 05/09/2025
VIN number *****************
Business Response
Date: 05/19/2025
May 16, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* |Fax: *************
*********************************************

******** ********
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Mr. ********* refund inquiry.

Two attempts were made to reach Mr. ******** by phone, without success. We have also followed up with him via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
*****
OnStar Executive Resolution Liaison
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my OnStar bill on line in the amount of $43 and some change. I noticed on my bank account that there were two additional charges in the amount of $49 each. I did not authorize those charges. This threw my bank account into the negative and other items could not be paid. I contacted OnStar multiple times and each time I got a customer service *** that would talk over me and not let me explain anything. Each time I ended up hanging up on them. They are all very rude. I started emailing customer service. I had a few people tell me that in fact they would refund the two charges for $49. I have been dealing with this for over 3 weeks. I am not well and have a lot of health issues. I am just now going through a 2nd recurrence for cancer and am having surgery on the 23rd. It would be nice to have my money. I received a voicemail today that they would be refunding $85.24 and not the $90. I am beyond irritated.
Customer Answer
Date: 04/21/2025
Hello
im still waiting on my refund to my bank account. Ive been dealing with the futb
Customer Answer
Date: 04/21/2025
Vin
*****************
Business Response
Date: 05/07/2025
May 7 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* |Fax: *************
*********************************************

********* *******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms. ******** refund inquiry.

Two attempts were made to reach Ms. ******** by phone, without success. We have also followed up with her via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 05/13/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I was told a check was in the mail to me, yet I have not received such. This has been ongoing for well over a month.

Regards,

********* *******
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called OnStar using the OnStar button from my vehicle on 03/27/2025 to cancel my Data Plan that was to renew on 3/28/2025 and was assured this was taken care of. A few days later on 3/31/2025 I discovered it wasnt taken care of and I tried both the online chat and by phone (apparently they use off shore workers). On my 2nd communication with them, they acknowledged my initial contact on 3/27/2025 but refuse to reimburse my $25.00. They refuse to take accountability for an error on their part which puts me out $25.00
Customer Answer
Date: 04/02/2025
VIN for vehicle is
*****************
Business Response
Date: 04/15/2025
April 15, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax: *************
*********************************************

Customer: ***** ********
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,
Thank you for your recent correspondence regarding ***** ******** and his billing concerns.
OnStar has processed a refund in the amount of $25 as a check, which may take up to 30 days to receive.
Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

******
OnStar Executive Relations Team
Customer Answer
Date: 04/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged once a month for the last 4 months for a service that was supposed to be free and has also been canceled. I have had to regularly call OnStar every month for the last 4 months and request a refund, and was assured at every call the service was canceled, only to be charged again the following month. I have called twice this month so far and still do not have my refund. I was assured during my first call this month that it would be escalated, and I'd have a refund issued. That did not happen, so this evening I called again. I was told they cannot issue me a refund, that apparently **** has to do it. I have also contacted my bank and told them to block any further charges from OnStar so this stops, since the folks at OnStar can't seem to get it done. I'm asking for someone to help me get this fixed for good so the charges stop and so I can get my $15 refund.
Customer Answer
Date: 03/26/2025
Kl4cjhsbijb537208
Business Response
Date: 04/14/2025
April 14, 2025

Better Business Bureau Serving ****************
***************************************************************************************************
Phone: ************* | Fax: *************
*********************************************

******* ******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ********* and the concerns with OnStar billing.

With support from our team, this matter is resolved, and we appreciate you bringing it to our attention. I applied 6 months of the OnStar One plan as a goodwill gesture, which is good through October 8,2025. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Resolution Liaison
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between January 26th & 27th I called Onstar to have an old vehicle remove from my account. I'd tried numerous times on my own but was unsuccessful, so I figured customer service should be able to help. On the day that I called, I spoke with 3 different **** about the issue and the 3rd rep did something on his end that caused me to lose access to the Onstar features available in my app. I asked him to undo whatever he'd done and when he wasn't able to, I called back in and tried speaking with a different **** **** also couldn't fix my issue and opened ticket ******** to try to have the issue resolved. The next day I received an email receipt thanking me for a recent purchase or service change so I called customer service again to make them aware of what I'd gotten and see if this would help with resolving the issues I was having. Since that day, I have called into customer service trying to get a resolution on my issue at least 20 times and as of yet not only has the issue not been resolved, I've never once received a call back from a **** I left comments on their TikTok page and was given contact info for someone at ** who also has not helped to get me a real resolution to my issue and I am extremely frustrated and disappointed that in over two months, nothing genuine has been done to resolve my lack of access to the app. This is not ht only Onstar service that I have, but it is the one that I use the most and it has been a significant burden.
Customer Answer
Date: 03/20/2025
Hello, my VIN is *****************
Business Response
Date: 04/03/2025
April 3, 2025

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone:************* | Fax: *************
*********************************************

******* ******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms. ******* concern.

We are still working to resolve Ms. ******* concerns. We will continue to keep in touch with her and provide an update when one becomes available.

Sincerely,

*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 04/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My access still has not been restored so while I have spoken to someone at corporate, I cant accept the response because it would close my case.

Regards,

******* ******
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel an OnStar data plan since October 2024. Each time I speak to an agent by chat or phone (monthly) I have been told its cancelled, then that a case has been opened and management will contact me. No one ever contacts me and I continue to be charged for this service that I am repeatedly cancelling each month. Again today I spoke to OnStar and was told their system would not allow for the service to be cancelled and they were again sending a case to management to resolve the issue and someone would contact me. They also told me that they would ask for a refund of the fees I am being charged each month. I dont know what else to do to stop the service. I cant afford it any longer and need help to resolve this.
Customer Answer
Date: 03/21/2025
*****************
2022 ******** XTR

Thank you for your help,
****** ******
Business Response
Date: 03/26/2025
March 26, 2025

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* | Fax: ************* *********************************************

Customer: ****** ******
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member ****** ******, and the concerns she has with OnStar Data charges.

Ms. ****** contacted the Better Business Bureau seeking a full refund due to data charges after she canceled the plan.

We reviewed Ms. ****** request and provided a refund in the amount of $75. Ms. ****** accepted the offer and is satisfied.

Thank you for bringing this matter to our attention. Please let us know if you have further questions about this case.

Sincerely,
OnStar Executive Relations Team
Customer Answer
Date: 03/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not owned a 2020 ********* traverse since April of 2023. I randomly start getting charged $23.49 since 11/12/24 - I called 1/23/25 to find out where this charge was coming from. It was from the traverse that had onstar activated but charged me using my account info. I submitted a case on 1/23/25 and have now been charged an additional 2 times as well as no response to my email which I was instructed to send on 1/23/25. In the automatic response, onstar email says to call ************** to check status of case. However I was then instructed to call ************** which is allegedly the fraud department. I have now spent over 2 hours waiting on 2 separate occasions (~1 hour each) and no one answers. I attempted to ask for escalation, guess what, they tell me to call same number. This is ridiculous, that first my personal checking information is still attached to a car I have not owned in almost 2 years but that I cannot get a response to my case or get anyone one the line. Or can anyone escalate without calling said line that no one answers. Who is compensating me for my time? That account shouldve been paused or at least my payment when I first called. This is absolute fraud and highly concerning how my personal banking information is still being used. I did not authorize these payments that are still coming out. It has now been 5 payments almost totaling $120 plus the time I have had to spend on this. Onstar needs some privacy updates and better procedures on removing unauthorized information from an account.
Business Response
Date: 03/24/2025
March 24, 2025

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone:************* | Fax: *************
*********************************************

******* *******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms. ******** billing concern.

We confirmed that the charges are not from OnStar. We encouraged ******* to reach out to AT&T and invited her to give us a call back if she needed any further assistance.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 03/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my vehicle in May 2024 and signed up for OnStar. The company is supposed to link my phone and the vehicle dashboard to the MyCheverolet app with provides diagnostics for the vehicle and a link to the OnStar team.For that I have a monthly subscription which I pay $17 a month. The app stopped working and after 63 calls and live chats there has been no resolution. If they aren't going to fix it, then I want my money back for the entire span of the subscription. They're not providing the support I was promised.
Customer Answer
Date: 02/27/2025
*****************
Business Response
Date: 03/05/2025
March 5, 2025

Better Business Bureau Serving ****************
**************************
******************************
Phone: ************* | Fax:*************
*********************************************

Customer: ***** ********
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ***** ******** and her concerns with the OnStar mobile application.

Currently we are still working to resolve Ms. ******** concerns. We will provide an update once we know more.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

******
OnStar Executive Relations Team
Customer Answer
Date: 03/05/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The problem has not yet been resolved and the response is "we're working on it" but there have been more than 60 calls to them and there has been no resolution. I am not going to be satisfied until the problem is adequately resolved or there is a refund.

Regards,

***** ********
Business Response
Date: 03/13/2025
March 13, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax: *************
*********************************************

Customer: ***** ********
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,
Thank you for your recent correspondence regarding ***** ******** and her concerns with OnStar mobile app.
OnStar researched the concern, and Ms. ******** was referred back to the dealership for a hardware replacement.
Thank you for bringing this matter to our attention. Please let us know if anything else is needed.
Customer Answer
Date: 03/13/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] I have not received a hardware replacement and I still cannot access the apps. Hardware was ordered but not received or installed.
I will continue to reject any attempt at resolution by OnStar until this problem is fully resolved or the refund is provided. A promise is not a resolution.

Regards,

***** ********
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2024 ***********. Every time I get in my vehicle the audio source is changed by OnStar to *************** against my will, in an effort to advertise and try to get me to subscribe to something I do NOT want. I have no desire to subscribe to this service and there is no way for me to opt out or uninstall the Sirius XM app from the vehicle. It is invasive of my personal vehicle settings and I do NOT like it. Also I believe that ** is selling or giving my driving information data to my insurance company against my wishes, as my rates with Progressive just increased by 60 dollars a month even though I have no tickets or traffic violations. I want this unwanted advertising and changing of my vehicle audio source to STOP, and to respect my privacy.
Customer Answer
Date: 02/19/2025
*****************
Business Response
Date: 03/05/2025
March 5, 2025

Better Business Bureau Serving ****************
*****************************************************************************************************
Phone: ************* | Fax: *************
*********************************************

****** ******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ******************* concern.

Two attempts were made to reach Mr. ****** by phone, without success. We have also followed up with him via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 03/05/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have I am willing to have a dealer appointment for the software update, suggested by Onstar.

Regards,

****** ******
Initial Complaint
Date:02/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OnStar added a data plan to my truck and charged me $75 without my consent and they refuse to refund my money.
Customer Answer
Date: 02/11/2025
1gcuyhet0lz379917
Business Response
Date: 02/18/2025
February 18, 2025

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone: ************* | Fax: *************
*********************************************

Customer: **** *****
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member **** *****, and the concerns he has with the OnStar Data Plan.

Mr. ***** has contacted the Better Business Bureau seeking a refund in the amount of $75 for the OnStar Data Plan.

We confirmed Mr. ***** was only charged $15 for the data plan and invited him to send over proof of any other charges. Due to usage of the data plan no refund was provided.

Thank you for bringing this matter to our attention. Please let us know if you have further questions about this case.

Sincerely,
OnStar Executive Relations Team
Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Im not satisfied because I was ILLEGALLY charged and I NEVER asked for nor agreed to you putting data onto my vehicle. You guys did so without my knowledge or consent. Which is theft. And your response is well the data was used so Im out the money. This is theft and fraud. And Im now filing an fcc complaint along with charged since you think its ok to rip people off and charge them without consent. I will also be filing a complaint with any regulatory authority I can think of. Companies seem to think they can do what ever they want and the customer just has to accept that your s******* them over.
Regards,

**** *****
Business Response
Date: 02/19/2025
February 19, 2025

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone: ************* | Fax: *************
*********************************************

Customer: **** *****
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member **** *****, and the concerns he has with the OnStar Data Plan.

We reached back out to Mr. ***** to advise we only see one charge of $15 for the data plan. Although there was usage of the data, as a gesture of goodwill we offered to reimburse the $15. We also reiterated the need for him to send proof of any further charges. Mr. ***** declined the offer.

Thank you for bringing this matter to our attention. Please let us know if you have further questions about this case.

Sincerely,

OnStar Executive Relations Team
Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]im tired of companies s******* customers over. I was charged $75 and they are only willing to refund $15. I have sent them a copy of the charges when I initially filed my complaint. I have now decided that Im done dealing with them. They want to be thrives fine. I have filed criminal charges against the company. I have also filed an *** complaint as well as a complaint with the *** cyber crimes division. Im done being ripped off from companies.

Regards,

**** *****

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OnStar Corporation is NOT a BBB Accredited Business.