Business Profile

Automation Equipment

OnStar Corporation

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Complaints

This profile includes complaints for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

289 total complaints in the last 3 years.
84 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new vehicle 5 weeks ago and the Wifi has not worked in the vehicle since the purchase. I've opened several tickets with the vendor with no response and no resolution to the issue.
Customer Answer
Date: 06/18/2025
Hello, vin # is *****************
Business Response
Date: 07/07/2025
July 7, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax: *************
*********************************************

******* *******
************************************

Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms. ******* concerns with the Wi-Fi hotspot.

We have been in contact with Ms. ******* and are actively working to address the concern. We will keep her updated as we make progress and gather additional information.

Thank you for bringing this matter to our attention.Please let us know if anything else is needed.

Sincerely,
*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 07/07/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Despite multiple follow-ups regarding my initial complaint, I have yet to receive a resolution or an estimated timeline for resolution from the company. I was recently informed that the matter is still under review. This concerns a brand-new vehicle that had no prior ownership or operation before my purchase, and nearly two months have passed without progress. The lack of response and accountability is deeply disappointing.

Regards,

******* *******
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay over a $1000 a year for Onstar and for the 2nd time this year they disabled my location services requiring hours on the phone with incompetent customer services trying to resolve this. This is an onstar account issue not a vehicle issue because it affects all 3 different vehicles i have with onstar. My service is currently disabled again and I don't have time to spend hours on phone with them.
Business Response
Date: 06/24/2025
June 24, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax:*************
*********************************************

*****************************
*****************************
*******, *******; 77068-2031

Account Number: *********
******************** Case #********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Mr. ***** ******* s concers with the mobile app.

We have been in contact with Mr. ******* and are actively working to address the issues he raised. We will keep him updated as we make progress and gather additional information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
Jada
OnStar Executive Resolution Liaison
Customer Answer
Date: 07/01/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

still does not work and i have paid $800 for something that doesn't work.
Regards,

*************************
Business Response
Date: 07/07/2025
July 7, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax:*************
*********************************************

*****************************
*****************************
*******, *******; 77068-2031

Account Number: *********
******************** Case #********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Mr. ***** ******* s concerns with the mobile app.

We have been in contact with Mr. ******* and are actively working to address the issues he raised. We will keep him updated as we make progress and gather additional information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
Jada
OnStar Executive Resolution Liaison
Customer Answer
Date: 07/08/2025
Still not fixed.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Its not fixed but they are in communication with me and seem to be trying.

Regards,

*************************
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting your assistance as the days of good customer service at ********************** are apparently over. On Friday May 30th I purchased a 2025 Blazer EV SS. Initially the car was phenomenal. However on day 2 of ownership, all connected services, ******, WiFi hotspot and access to apps all stopped working. Not one single person at onstar has been willing to help me, only stating they will escalate it. I had similar problems with my last vehicle and it was escalated 4 times, and never resolved. Since no one at onstar was willing to help me, I personally contacted **** and was advised my vehicle was not activated on their system. They also advised onstar was the only one who could fix this. I contacted onstar for the 3rd time and requested a supervisor. I highly doubt the person I spoke to was a supervisor, as I could hear children screaming and a dog barking in the background, but I requested she contact **** to rectify the problem. She refused and would only say it was escalated. I paid ****** for this vehicle and expect it to work. The car is crippled due to the incompetence and unwillingness of onstar. I expect your prompt attention to this and expect a resolution within 24 hours, otherwise I am contacting a lemon law attorney and ** can but this $****** paperweight back.
Business Response
Date: 06/06/2025
June 05, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax:*************
*********************************************

Mr. ***** ******
Account Number: *********
******************** # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ***************** s OnStar Wifi concern.

Two attempts were made to reach Mr. ******* by phone, without success. We have also followed up with her via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
Jada
OnStar Executive Resolution Liaison
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Onstar charged me for 4 months after I called to cancel. Only refunded me half. Seeking other half . I purchased a new truck. Called onstar the same day and asked to cancel so auto subscription won't start after free trial. I was assured I would not be charged. I was charged for almost 6 months . Only got a partial refund.
Customer Answer
Date: 06/02/2025
*****************

24 SILVERADO
Business Response
Date: 06/06/2025
June 6,2025

Better Business Bureau Serving ****************
***************************************************************************************************
Phone:************* | Fax: *************
*********************************************

**** ***
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Mr. *** and the concerns with the billing/refund discrepancy.

With support from our team, this matter is resolved, and we appreciate you bringing it to our attention. I applied 6 months of the Safety & Security plan as a goodwill gesture, which is good through December 5, 2025. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Resolution Liaison
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used onstar for at least 6 years. I am charged $15 monthly for the unlimited plan. I have carried this service over 3 different vehicles. The card I have on file was expiring. I called Onstar to update the card and the *** said the card on file is not expiring and they were able to process payment fine. A few weeks go by and I recieve a email that my card has declined. I called Onstar to provide a updated card,they told me to update the card on file it will now be $30 monthly, twice the price I have paid for years. They refused to update the payment method without the 50% increase in price. I was able to update the card on my user account and the manager has since deleted my service and account history off my profile. I have reached out multiple times and am left on hold for hours at a time.I have yet to receive a call back from a manager to reactivate my account. I continue to get emails asking me to update my payment on file that I have already done.
Customer Answer
Date: 05/28/2025
They terminated my service without notice. They refused to reinstate my policy without a 50% price increase. I continue to get emails saying my card on file is declined even after updating the card. I continue to get emails with a lower price they refuse to honnor. They have removed my account & payment history from my user portal.
Customer Answer
Date: 05/28/2025
Vin:*****************
Business Response
Date: 06/11/2025

June 11, 2025

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone:************* | Fax: *************
*********************************************

******* ******
Account Number: *********
******************** Case # *********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms. ******* concerns.

Two attempts were made to reach Ms. ****** by phone, without success. We have also followed up with her via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Please let us know if anything else.

Sincerely,

*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 06/11/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have received no communication with the business.

Regards,

******* ******
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called and spoken with billing and management in billing. I have been going back and forth with them since December of 2024 asking that hey remove my payment information and to cancel and subscriptions that they show. I was told a case was escalated in early April 2025. After speaking with them they did not process the escalation and have since charged me again. They have had to issue multiple refunds (this will be the 4th) even after they have told me my account was closed. I have a current case number of ********.
Customer Answer
Date: 05/09/2025
VIN number *****************
Business Response
Date: 05/19/2025
May 16, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* |Fax: *************
*********************************************

******** ********
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Mr. ********* refund inquiry.

Two attempts were made to reach Mr. ******** by phone, without success. We have also followed up with him via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
*****
OnStar Executive Resolution Liaison
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my OnStar bill on line in the amount of $43 and some change. I noticed on my bank account that there were two additional charges in the amount of $49 each. I did not authorize those charges. This threw my bank account into the negative and other items could not be paid. I contacted OnStar multiple times and each time I got a customer service *** that would talk over me and not let me explain anything. Each time I ended up hanging up on them. They are all very rude. I started emailing customer service. I had a few people tell me that in fact they would refund the two charges for $49. I have been dealing with this for over 3 weeks. I am not well and have a lot of health issues. I am just now going through a 2nd recurrence for cancer and am having surgery on the 23rd. It would be nice to have my money. I received a voicemail today that they would be refunding $85.24 and not the $90. I am beyond irritated.
Customer Answer
Date: 04/21/2025
Hello
im still waiting on my refund to my bank account. Ive been dealing with the futb
Customer Answer
Date: 04/21/2025
Vin
*****************
Business Response
Date: 05/07/2025
May 7 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* |Fax: *************
*********************************************

********* *******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms. ******** refund inquiry.

Two attempts were made to reach Ms. ******** by phone, without success. We have also followed up with her via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 05/13/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I was told a check was in the mail to me, yet I have not received such. This has been ongoing for well over a month.

Regards,

********* *******
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called OnStar using the OnStar button from my vehicle on 03/27/2025 to cancel my Data Plan that was to renew on 3/28/2025 and was assured this was taken care of. A few days later on 3/31/2025 I discovered it wasnt taken care of and I tried both the online chat and by phone (apparently they use off shore workers). On my 2nd communication with them, they acknowledged my initial contact on 3/27/2025 but refuse to reimburse my $25.00. They refuse to take accountability for an error on their part which puts me out $25.00
Customer Answer
Date: 04/02/2025
VIN for vehicle is
*****************
Business Response
Date: 04/15/2025
April 15, 2025

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax: *************
*********************************************

Customer: ***** ********
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,
Thank you for your recent correspondence regarding ***** ******** and his billing concerns.
OnStar has processed a refund in the amount of $25 as a check, which may take up to 30 days to receive.
Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

******
OnStar Executive Relations Team
Customer Answer
Date: 04/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged once a month for the last 4 months for a service that was supposed to be free and has also been canceled. I have had to regularly call OnStar every month for the last 4 months and request a refund, and was assured at every call the service was canceled, only to be charged again the following month. I have called twice this month so far and still do not have my refund. I was assured during my first call this month that it would be escalated, and I'd have a refund issued. That did not happen, so this evening I called again. I was told they cannot issue me a refund, that apparently **** has to do it. I have also contacted my bank and told them to block any further charges from OnStar so this stops, since the folks at OnStar can't seem to get it done. I'm asking for someone to help me get this fixed for good so the charges stop and so I can get my $15 refund.
Customer Answer
Date: 03/26/2025
Kl4cjhsbijb537208
Business Response
Date: 04/14/2025
April 14, 2025

Better Business Bureau Serving ****************
***************************************************************************************************
Phone: ************* | Fax: *************
*********************************************

******* ******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ********* and the concerns with OnStar billing.

With support from our team, this matter is resolved, and we appreciate you bringing it to our attention. I applied 6 months of the OnStar One plan as a goodwill gesture, which is good through October 8,2025. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Resolution Liaison
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between January 26th & 27th I called Onstar to have an old vehicle remove from my account. I'd tried numerous times on my own but was unsuccessful, so I figured customer service should be able to help. On the day that I called, I spoke with 3 different **** about the issue and the 3rd rep did something on his end that caused me to lose access to the Onstar features available in my app. I asked him to undo whatever he'd done and when he wasn't able to, I called back in and tried speaking with a different **** **** also couldn't fix my issue and opened ticket ******** to try to have the issue resolved. The next day I received an email receipt thanking me for a recent purchase or service change so I called customer service again to make them aware of what I'd gotten and see if this would help with resolving the issues I was having. Since that day, I have called into customer service trying to get a resolution on my issue at least 20 times and as of yet not only has the issue not been resolved, I've never once received a call back from a **** I left comments on their TikTok page and was given contact info for someone at ** who also has not helped to get me a real resolution to my issue and I am extremely frustrated and disappointed that in over two months, nothing genuine has been done to resolve my lack of access to the app. This is not ht only Onstar service that I have, but it is the one that I use the most and it has been a significant burden.
Customer Answer
Date: 03/20/2025
Hello, my VIN is *****************
Business Response
Date: 04/03/2025
April 3, 2025

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone:************* | Fax: *************
*********************************************

******* ******
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms. ******* concern.

We are still working to resolve Ms. ******* concerns. We will continue to keep in touch with her and provide an update when one becomes available.

Sincerely,

*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 04/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My access still has not been restored so while I have spoken to someone at corporate, I cant accept the response because it would close my case.

Regards,

******* ******

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OnStar Corporation is NOT a BBB Accredited Business.