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Business Profile

Farm Equipment Parts

Reliable Aftermarket Parts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment Parts.

Complaints

This profile includes complaints for Reliable Aftermarket Parts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Reliable Aftermarket Parts, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a spindle part for my mower. Received the part and the quality was too poor to use the part. I spoke with ****** via email that the part may be wrong and not the part number I ordered. I sent him a screen shot of their website showing the part number was the correct one I ordered and he said he would refund the part but not to return it. They sell cheap knock off parts that are not good quality at all. This unit has bearings that do not spin smoothly, and the pulley does not come off without a puller or install without excessive force that will ruin the cheap metal threads. The threaded hole in the spindle where the blade bolts on is not centered and will cause premature failure of this part.

      Business Response

      Date: 07/31/2024

      Hi *******. Thank you for your feedback. We looked into this complaint and did see that on the same day you submitted this BBB request, you stated to our customer service department that you submitted a chargeback/dispute with your credit card. Typically when this is done we do not refund the order as it could be refunded twice to your method of payment. All that being said, we did submit a refund to your method of payment on July 30th and you should see the refund on your account statement shortly. The time it takes to show this refund depends on your financial institution. If there is anything else we can assist with please feel free to reach out again. 

      Thank you,

      Reliable Aftermarket Parts, Inc

      Customer Answer

      Date: 07/31/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I have received the refund; it took this letter and action by my charge card company to get their attention.  I consider this complaint resolved.

      Regards,

      *********************************

    Reliable Aftermarket Parts, Inc. is NOT a BBB Accredited Business.

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