Business Profile
Farm Equipment Parts
Reliable Aftermarket Parts, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reliable Aftermarket Parts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.45/5 stars
Average of 11 Customer Reviews
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Review fromBruce B
Date: 12/02/2024
1 starBruce B
Date: 12/02/2024
They say delivery in 3 to 7 business days. I called on the 8th business day and they said, should be shipped today. Another 3 to 7 days and then get the wrong parts. Now it has been 27 days and I still havent received the parts. So anyone thats in business, I would recommend not using this incompetent outfit .Reliable Aftermarket Parts, Inc.
Date: 12/03/2024
Hi *****,We sincerely apologize for the delays and inconvenience youve experienced with your order. This is not the level of service we strive to provide, and we truly regret that we fell short.We understand how frustrating this situation must be and want to make things right. Please reach out to us directly at ************ so we can address your concerns and find a resolution as quickly as possible.Your feedback is invaluable in helping us improve, and we appreciate you bringing this matter to our attention.Thank you,**** Marketing Manager Reliable Aftermarket PartsReview fromRichard G
Date: 11/08/2024
5 starsRichard G
Date: 11/08/2024
Ordered new hydraulic pump for a **** 340a tractor. Pump worked as it should, shipping was fast and best price for a new pump.Reliable Aftermarket Parts, Inc.
Date: 11/11/2024
Hi *******! Thank you for the great review! We're thrilled to hear that the hydraulic pump for your **** 340A tractor met your expectations. Providing quality parts at the best prices and fast shipping is what we strive for every day. We appreciate your business and look forward to serving you again! - Reliable Aftermarket PartsReview fromJewel M
Date: 04/29/2024
1 starJewel M
Date: 04/29/2024
This business doesnt even deserve a star rating. Ordered mower parts, the place took our money and havent heard from them since. No mower parts, no follow up emails nothing!!!!! Im disputing this transaction at my bank.Reliable Aftermarket Parts, Inc.
Date: 05/02/2024
Hi *****. Thank you for your comment. We understand that the handling and shipping times were not what you were expecting. Your order was delayed and this does not represent the system that we have in placed to process and ship orders quickly. We have set up a process recently that will email out customers if their part does not ship within 72 hours after order is placed to update the customer on the status. We do apologize that we fell short of your expectations on this order. Please know that your order has shipped since you posted this review and should be to you soon. If there is anything else we can assist with please let us know. You can either chat with us on our website or call us at ************.Review fromCraig S
Date: 08/31/2023
1 starCraig S
Date: 08/31/2023
Order shocks they were the wrong ones there fault had to return them took days for the to return my money will never shop at that place again dont say you werent warned if you go through the c*** I did.Reliable Aftermarket Parts, Inc.
Date: 09/05/2023
Hi *****. Thank you for submitting your comment. We received a message from you on August 22nd that the spring were not the correct part for your application. A return shipping label was created for you within one business day. The returned parts were delivered back to us on August 28th, you received your refund on August 31st. Everything was taken care of within 7 business days. We appreciate your business. Once again, thank you for your comment as this will assist us improve our processes in the future. - Reliable Aftermarket Parts, ***Review fromThomas C
Date: 08/21/2023
5 starsThomas C
Date: 08/21/2023
****** in customer service exceeded my expectations on a return part for a tractor. Thank youReliable Aftermarket Parts, Inc.
Date: 08/22/2023
Hi ******. Thank you for your review and sharing your experience with us. - Reliable Aftermarket Parts, ***Review fromRobert M
Date: 07/20/2023
1 starRobert M
Date: 07/20/2023
I should have googled Reliable aftermarket parts for reviews first! I purchased sickle mower sections from their **** store. The listing clearly said sold in multiples of 10, so I ordered 6 and should have received 60 sections, what I received was 6 sections in a postal envelope for the price of $50. When I contacted them to complain they said the listing was wrong, they are sold individually. I was furious, I included the screen shot of the listing, their response was not to honor the sale but they did refund my money and said to keep the 6 blades. No one any where sells these blades individually and certainly not for $8.33 each! Never will I do business with these people again and recommend you don't either.Reliable Aftermarket Parts, Inc.
Date: 07/24/2023
Hi ******. Thank you for your review. These reviews help assist us in improving our products, services and listings. This product is individually sold. We have updated the listing to reflect the correct qty. We did refund your order as well as give you the parts you received for free. There are other sellers out there that sell this part individually however they are 2x more expensive then ours. We are ranked 4/5 Stars on ******* Have hundreds of 5 Stars reviews on our website. And we also have sold 2.3 million items on **** with a ****% Five Star rating. Errors do arise at times and we make sure to try to satisfy the customer. We refunded your order as well as gave free product to you. If you have any other question please feel free to contact us at ************.Review fromR J B
Date: 06/30/2023
1 starR J B
Date: 06/30/2023
Rude, unprofessional customer service. Refused to follow up with the shipper they chose: *****, whose driver left a package at the street and was stolen. This was ordered through RaParts on Amazon. The driver even photographed the package outside the gated entry, even though he had the security gate code and instructions on how to enter the secured property. The agents handling my request told me to file police report for a stolen package containing under $70.00 item. Be very cautious in dealing with rip offs by this company.As the order was placed FOB my location, property received, and refused to honor said contract, they have breached the terms of the order. It was their responsibility to deliver the product paid for, to include freight costs and actual delivery to the purchaser.I suggest other better choices are available for all the products sold and possibly never delivered to the purchaser.Reliable Aftermarket Parts, Inc.
Date: 07/03/2023
Hi RJ. Thank you for your note. Your order was shipped on June 26th, Delivered on the 28th, and reported missing on the 29th. When we receive sales and information from Amazon, zero notes for shipping and gate codes come through. There was no special delivery or signature required paid for upon ordering. The parts that were ordered were delivered on time and to your location, as you stated the delivery company took a picture of the package outside of your entry. To state we are a rip off is a false accusation as the product was delivered just like hundreds of other packages are delivered daily to our customers. The issue is with the delivery company and not with our customer service or fulfillment department. Stating that our products are never delivered to customers is negated by the image the driver sent you of the package being delivered to your location. We are not responsible for theft or damage after it is delivered to your location. We understand the issues you have with ****** however this negative BBB review on our organization is frustration that is misguided.Review fromM. L.
Date: 06/07/2023
1 starM. L.
Date: 06/07/2023
Worst business I ever worked with. They sent me rebuilt junk and sold it as new. Wouldn't take them back and I lost $300 on the deal. Bad business please stay clear.Reliable Aftermarket Parts, Inc.
Date: 06/08/2023
Hi ****. We appreciate you reaching out and letting us know how we can improve our business model. First of all, we do not sell used or rebuilt parts. As to your order, Looking back through our records you purchased 6 spindles from ** in April of 2021 (more than two years ago at the time of this review). It is noted that you contacted customer service for a replacement and we sent a prepaid shipping label for you to return the parts that were not satisfactory. No items were returned to **. You also opened up a dispute with your credit card company that found in our favor of a legit transaction. We have a six month warranty on all of our products as well as free and easy returns on the majority of the high quality parts that we offer. Unfortunately since the item(s) were not returned and shipping label was not utilized we could not refund the order. We have one of the best customer service department, warranties, and return policies in the industry. If there are any other questions please feel free to contact ** at ************.Thank you for your time,Reliable Aftermarket Parts, ***M. L.
Date: 06/08/2023
To set the record straight. Your first shipment was missing 1 of the three spindles which your great service department did nothing about. I have pictures that I sent to prove it. Then since I've rebuilt alot of spindles I clearly seen yours were all painted the paint scraped off with a fingernail, the bearings were loose left to right. I took a video of them for you to see and because I was in a bind I installed them because I needed to mow in a bad way and I was forced to run your junk. Your service department was terrible. I had time dated photos and video of your stuff when it arrived. Your parts were rebuilt and improperly rebuilt. It took forever with you guys and I didn't have the money to buy another whole batch of spindles again. I asked for new ones to be sent and then I'd return them and they could put a hold on my card and **************** was not helpful.Review fromDale L
Date: 11/03/2022
5 starsDale L
Date: 11/03/2022
I needed a specific ******** Key. Easy to order on your site. I knew it would come by ***** usually poor, but it was delivered as expected to ************. Very good service!****Reliable Aftermarket Parts, Inc.
Date: 11/04/2022
Hi ****. Thank you for your review and comment! It is greatly appreciated! If there is anything we can help with in the future please let us know. Thank you for choosing Reliable Aftermarket Parts.Review fromTom R.
Date: 10/19/2022
5 starsTom R.
Date: 10/19/2022
Excellent packaging in great condition. Thank you for good delivery!!Reliable Aftermarket Parts, Inc.
Date: 10/20/2022
Hi ***. Thank you for taking the time to review our service and products on here. We greatly appreciate your business. If there is anything else we can assist with in the future please let us know!-Reliable Aftermarket Parts
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