Reviews

Review Details

• Review fromAmy L

  Date: 07/11/2022

  5 stars

  Amy L

  Date: 07/11/2022

  The flag arrived today, and we are very happy with the fabric and quality! When I first ordered, I went with a large one but found out later that our flagpole would not take one that big. **************** was right on top of it. They changed it to the size we needed, and we have a bit of credit for the next time we purchase. Thank you for making a fabulous product!
  

  Flagpoles Etc

  Date: 07/15/2022

  Thank you very much for your kind words! We value you as a customer!

• Review fromAndrew S

  Date: 07/07/2022

  1 star

  Andrew S

  Date: 07/07/2022

  The flagpole is very nice, however it cost me several thousand dollars and I am having trouble getting a warranty issue fixed. The sales and service people are COMPLETELY USELESS, and seem to do nothing but make sure that you send your payment. It seems that you need special credentials to speak with an administrator. Did I mention that the flagpoles cost SEVERAL THOUSAND DOLLARS? After you send them your kid's college fund to put a pole in your lawn, don't expect any help or service from them. There must be other reliable companies that provide these type of services. This was certainly not worth this amount of aggravation. Did I mention that the flagpoles cost SEVERAL THOUSAND DOLLARS????
  

  Flagpoles Etc

  Date: 07/28/2022

  Sent to customer:I apologize to hear that your experience with our customer service team has not met your or our expectations. Customer satisfaction is our top priority, and I am truly sorry that wasnt demonstrated to you. I can assure you that the customer service team involved are being retrained and dealt with accordingly.It is my understanding that the revolving truck that is on your flagpole is not rotating appropriately. Generally, a revolving truck on an external flagpole with the limited movement achieved can get stuck due to non-movement. Since the truck has been working in good condition for 9 months this is most likely the case and is not a warranty issue but a repair issue. Based on the limited 1-year warranty for components (attached below) the information that should have been relayed to you is to send the item in question in to be inspected. The product would be inspected and deemed whether it was a warranty issue or a wear issue. If it was a warranty issue a new or repaired truck would be shipped to you free of charge. When contacting us you had stated that you would like to order a new rope installed on the flagpole. Being a valued customer of ours the solution given to you was that while we were providing your re-rope service, we could at that time inspect the truck either breaking it free from its stuck point or deeming it a warranty issue and replacing the truck. We would waive the labor fee for doing so and you would only be charged for the bucket lift or climb needed. I am not sure after this point where the communication or execution came to a halt as I am not aware of the direction you would like us to move. At this time, I believe the only amicable solution due to the customer service mishandling would be to send you a new truck which we are more than happy to do. I do believe that if you do not keep your rope loose at all times and remove the snap cover out of the pulley area ( move the snaps down the rope a bit) you will have this issue again in the future. While wed love the opportunity to regain your trust, we understand how frustrating a miscommunication or in this case a missed customer service opportunity can be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.You will be receiving a new rotating truck. The truck will be shipped on 7/12/22. You will receive an email with tracking information.Please let me know if you have any additional questions, concerns, or comments, or if I may be of assistance at any point in the future.