Complaints
This profile includes complaints for Car City's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 42 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May last year my fuel pump went out car city sent me to a shop that use for their warranty . He fixed it next day it stopped again he fixed it same thing next day they kept it 3 weeks he ordered 4 pumps got it fixed it did it again I paid to have it towed back 3 times out of pocket because they only pay tow once if its the same issue he finally told me it had to be electrical he does not do that work me and the care shop told the warranty and car city this they sent me to another shop they fixed another fuel pump cuz it was under warranty got it back two days later check engine light came on they said I had to replace my 02 sensor ok done week later check engine light they said it was a Cadillac converter bank 2 ok paid labor fixed it again couple days light again the other Cadillac converter bank ok paid labor for that . Got car back month later it stopped on my now I loose my job and me and my daughter get stranded I pay for another tow now Im at 6 tows they looked at the car after a couple days said it started no issues they seem now 3 weeks later same thing it is towed again to the shop and now even tho its been the same thing repeatedly my warranty does not cover anything so I have lost my job again no car Its going to get out on my credit and I have to figure out how to get my child back and forth to therapy
Business Response
Date: 05/31/2024
May 31, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
We have reviewed the customer notes and have determined that the customer should bring the vehicle in for further inspection and service at our ************ location. The customer should contact our Warranty Manager to make arrangements at their earliest convenience.
Sincerely,
General Manager
Car City
************Customer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around March 22nd I contacted Best Buy because my vehicle started shutting off, they referred me to Precision Claims about the issue, they then sent me to one of their repair shops, at the time I was told I had a oil value issue and told me what it would cost to fix and that they already spoke with Precision Claims and they were covering it, they told me I needed a oil change and offered to do it I refused bc of the price and took where I normally go for oil changes. Three days later I notified oil leaks in the driveway, I was losing oil at a high rate and this wasnt a problem before hand. So maybe two weeks later I contacted Claims again and explained the oil leaking, this time I took the car to Robinhood Muffler another one of their shops and was told the alternator was full of oil and once again Claims dont cover that so I on my own purchased a alternator and had it replaced, now a month later car still cutting off, called claims again , took it back to Robinhood and was told it was the engine and it need to be replaced ! Now claims agreed to this but I had to pay a $500 deductible. The vehicle was fixed took about a month ! Picked the car up and before I made it home it shut off again. I called Robinhood they told me to bring the car back the had it all weekend and when I called that Monday I was told it was the thermostat and water pump and it would be $500 , I said wait those are part of the engine werent you supposed to check all that , when I picked up the car the mechanic said I fixed all your leaks and your good no charge. Didnt make home before it shut off again and I live four minutes away.Business Response
Date: 05/29/2024
May 29, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
We have been attempting to reach the customer to better understand the situation and the desired resolution.However, the customers voicemail is full and other methods to contact the customer have failed.
We encourage the customer to contact *********************** Warranty Manager to determine next steps.
Sincerely,
General Manager
Car City
************Initial Complaint
Date:04/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2023 I went to carcity location in Muskegon. I leased a 2014 dodge journey. As I got it home a few days I took the doge in and had a mechanic inspect it for me,which I feel I'm entitled to so, so he found that the rear main was leaking and a rusted out oil pan. So I called precision claims with the concerns of oil leaking so they gave me a mechanic they use that was M37 auto in white cloud ********. So I made an appointment and had it fixed within the 1st 30 days so I did not have to pay a copay. So after I got the journey home the next day I noticed oil in my driveway guess what still leaking. So I took it back they said there was nothing leaking well I collected oil under the leak with a clear jar very visible it was oil. So after taking it back 3 times, I went and had my car inspected again from a different mechanic. Never told him what was done just told him it was leaking oil and if he could help me find where it was coming from. Well after a very thorough inspection guess what he found, rear main seal and oil pan. So I called persion claims to let them know it was not fixed. So I've been trying to get carcity to help me. So they agreed to have it inspected and fixed. So I was suppose to take there and on April 4th the power steering went so I talked **** from sales he was suppose to call me back with a day to come pick the car up. I called orbit leasing to try to get help, so ****** from carcity called me Wednesday and asked for my address she said she would call right back and tell me what day. So now my car has been leaking oil for a year and now the power steering is out. I've been calling ****** and leaving messages and emails and she still won't return my calls. My next payment is due Monday the 15th and I haven't even been able to drive it and trying to find rides to work. I feel she never had any attentions on helping me, she said it's orbit leanings problem if payment isn't made. I want to do the right thing, but I feel carcity does not.Business Response
Date: 04/19/2024
April 19th, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
According to our notes, the customer has made contact with our ********************** staff and has made arrangements to have the vehicle picked up for inspection and possible repair. After the vehicle has been diagnosed, Car City will be able to determine what next steps can be done for the customer.
If anything has been miscommunicated or misunderstood, we encourage the customer to contact ********************** and speak with our Warranty Manger or General Manager.
Sincerely,
General Manager
Car City
************Customer Answer
Date: 04/24/2024
Complaint: 21569928
I am rejecting this response because: carcity finally came and picked the journey up on April 15th, never got a call or respond to message until April 22nd and they haven't even diagnosed it yet and lied about calling me. So I talked with ****** on the 23rd and before they would even diagnosed it I had to agree to pay $100.oo for deductible for the power steering can get fixed, not even knowing if all the oil leaks will be able to be fixed by them. I agree to pay and still waiting for a call to see if they are able to fix the original problem in the first place. So I'm sorry I won't be satisfied until I know I'm able to drive the car knowing it has been fixed. I take very good care of my vehicles and this car has been leaking oil since day 1 and should of never been for sale. This is a big investment for me and I need to trust who I'm buying from and who works on it. I'm still waiting to hear back from ****** which she said she would call by Thursday the 25th with an answer. Just so you know I've been without a car since April 4th and their costumer service has not been very good why has taken this long to even let me know if they can fix it. I should not have been without a vehicle this long. So until I have the journey back in working order I can not accept this response.
Sincerely,
*******************************Business Response
Date: 05/06/2024
May 6, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is still having an unsatisfactory experience.
According to our notes, the customer made contact with our ********************** staff on 5/1/24 and received their fixed vehicle. The rejection of the initial complaint may have been sent before the customer received their vehicle.
If anything has been miscommunicated or misunderstood, we encourage the customer to contact ********************** and speak with our Warranty Manger or General Manager.
Sincerely,General Manager Car City
************Customer Answer
Date: 05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:04/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today 04/06/24 around 12pm I received a car from car city. Now around 10:30pm the check engine light is on, the front headlight and back reverse light is out and I honestly would like to just return it. Its be not even 24 hours, if theres anyway possible to return or money back guarantee since its been not even 24 hours that would be greatly appreciatedBusiness Response
Date: 04/12/2024
April 12, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
According to our notes, the customer contacted our Internet Sales Manager and had made arrangements to return the vehicle as it falls under our money-back guarantee return window.
We would kindly ask that the customer confirm return of the vehicle and that they are satisfied with the resolution.
Sincerely,
General Manager
Car City
************Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Car 12/07/2023 Im not even 90 days In and Im already Having Issues With The Car Even after upgrading my warranty Just got ************ 02/20/2024 From Getting fixed Here it Is 4 Days Later And My Transmission Went Out !! This is very unprofessional And Bad For business ! And it ***** that there is no one to call you just have to leave voicemails ! What is Car return policy Can I trade it out ?Business Response
Date: 03/01/2024
March 1, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
According to our records, the customer contacted ********************** and Precision Claims, the vehicle ******************************, to indicate mechanical issues. The vehicle was taken to a repair facility and the customer is responsible for the deductible that is outlined in the vehicle service contract.
There is a 5-day money back guarantee,but Car City does not have a return policy. Additionally, all Car City vehicles come with a 6-month/6,000-mile warranty. Customers have the option to upgrade to a vehicle service contract. The terms of the *************** Contract are explained to the customer and provided to the customer during the time of delivery to ensure that they understand what components are covered and when and how coverage expires; these are predetermined based on time elapsed and/or mileage.
We are unable to meet the customers desired resolution currently. The customer is welcome to contact ********************** if something has been misunderstood or miscommunicated.
Sincerely,
General Manager
Car City
************Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a 2018 Dodge journey in October 2023. 6 days after I bought it I was stuck on the side of the road because the alternator went bad. So it was towed to my house and I took it to the mechanic precision claims gave me. A week later it was chugging at 55 mph. Got it scanned said catylictic converter and o2 sensor. In the process of waiting for the same shop to get me in the break sensor went out and had to be towed from my house. When it went to the mechanic he had it for about a month before I got it back. Picked it up the traction control light was on which it wasnt before. Then the check engine light came on right after. Car city did provide me with a loaner car both times. But since my car was in the shop for the 30 day no deductible warranty I didnt have to pay it. My car is still chugging the motor revs. I got the whole warranty for everything. But its hard to take it in to a shop as to i work. Being a business and customer are there way of living they should try a little better. I would have loved to take this one back and get something else. I put 3000$ down even and my payment is still 484. If its technically a lease you should be able to trade it in.Business Response
Date: 03/01/2024
March 1, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
According to our records, the customer contacted ********************** and Precision in December of 2023. Car City nor Precision Claims, the vehicle ******************************, received a claim from the repair facility after speaking with the customer in December. We advise that the customer contact Precision Claims to outline the issues and next steps.
As a reminder, all Car City vehicles come with a 6-month/6,000-mile warranty. Customers also have the option to upgrade to a *************** Contract. All Car City vehicles are inspected by our licensed mechanics before they are placed on our lots.
We are unable to meet the customers desired resolution currently. The customer is welcome to contact ********************** if something has been misunderstood or miscommunicated.
Sincerely,
General Manager
Car City
************Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First even though my payments have been sporadic and inconsistent I have not missed one monthly payment since the beginning of my lease. Car City has turned off my vehicle 3 times. Two of those times they apologized and turned the vehicle back on without payment because I still had time to make it. And one time AFTER I made my payment because their system didn't update. Also several times on the day of or day before my car payment is due , upon getting into the car and starting the car a very high pitched annoying beeping occurs that last for at least a minute. And it does this all day. Even after making the payment. I have to either call them or wait for their system to catch up. On one of the occasions I accidentally parked the car at my home and didn't put the car in park. (My mistake) When I came out to the car it wouldn't start because the battery was dead. I then realized that I made my payment one day after I said I would. And because car city cannot turn the car off when it's in drive they killed the battery sending signals to the car all night long to see if the car was in park. Not only is this very annoying and frustrating it is also VERY embarrassing when you have a client in the vehicle with you. That happened once WHEN THEY TURNED THE VEHICLE OFF. It cannot be something that is good for the vehicle or the battery to keep doing this every single month. It feels like harassment. Keep in mind again that I haven't missed one payment yet. As in my payments have all been paid before the end of the month. Secondly, the day I signed my lease I was told that Car City has loaner cars for when your vehicle is in the shop being repaired. I've been in need 2 times since July.They do not answer the phone at the Muskegon location so I had to take a cab there at $20 a ride TWICE.The first time they told me they would have one the next day. Well they didn't.And now I need one again.This time they told me that they made cuts so there are no loaners available. EVERBusiness Response
Date: 02/22/2024
February 22, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
According to the notes provided by Orbit Leasing, the vehicle finance company, the customer has communicated with Orbit Leasing about the customers payment situation and has made weekly payment arrangements. In the arrangement, the customer agreed to pay the amount by 5pm on the day of the arrangement, the vehicle is shut-off. After one incident, the customer and general manager of Orbit Financing amended the weekly payment date to provide more time for the customer. However, the customer has not always been able to pay by the agreed upon arrangement,resulting in the shut-off of the vehicle.
A warning alarm has been set on the customers vehicle and it is set for 24 hours as a signal to have the customer call Orbit Leasing. If the customer calls, the signal is turned off.
Car City does provide a courtesy vehicle if one is available and when the vehicle is diagnosed by a participating repair facility and the information is submitted to Car City. However,this is not a guaranteed benefit outlined in the lease agreement.
The customer is welcome to contact ********************** or Orbit Leasing if something has been misunderstood or miscommunicated. We will not be able to resolve the customers issue.
Sincerely,
General Manager
Car City
************Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am currently leasing through Orbit on a 2015 ***** Impala Ltz I got from Car City 993 location *************** Ten months later after spending over 3 grand in repairs the car is still not completely fixed. Fuel pump started going out 2 days into driving got it fixed gas mileage is still horrible. Many other issues including abs breaking system errors had to replace the leaky sunroof. Wiring issues that my mechanic asked if the car was in a flood. Not to mention the cost it took to get the vehicle towed and paying for a vehicle that spent alot of time sitting or in a shop. I call Orbit the leasing company and they can't even tell me the actual progress of my loan, when credit karma tells me I have only paid off $161 of my loan. I feel like I got robbed. They only way out they gave me was to go buy another car somewhere else to take over the lease or get it refinanced. This place sold me a total lemon. Came with a 6 month warranty but when I called the warranty company they would not pay for any of the repairs. I am extremely unhappy with this experience I basically bought a <4000 dollar car for when it's payed off for over $20000. Thanks alot Car City for the peice of garbage you sold me I understand your a bad credit lot so I guess I should just assume the position on this one.Business Response
Date: 02/22/2024
February 22, 2024
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
According to the notes provided by Precision Claims, the vehicle ******************************, the customer had contacted Precision Claims on 5/1/23 to state the vehicle was having mechanical issues. The customer was referred to Trussells repair facility.Precision Claims states that they did not receive a follow-up communication,estimate, or anything related to the stated issues on 05/1/23. Therefore, no claim was made.
The customer called Precision Claims in October to indicate different mechanical issues and it was explained to the customer that the stated issues were not covered under the 6 month/6,000 mile warranty. Customers also have the option to upgrade to a *************** Contract that covers additional components. All Car City vehicles are inspected by our licensed mechanics before they are placed on our lots.
The customer is welcome to contact ********************** if something has been misunderstood or miscommunicated. We will not be able to resolve the customers issue.
Sincerely,
General Manager
Car City
************Customer Answer
Date: 02/27/2024
Complaint: 21292724
I am rejecting this response because: Car City is avoiding responsibility of selling me a total lemon of a car.
Sincerely,
*************************Business Response
Date: 03/01/2024
March 1st, 2024
We are sorry to hear that the customer disagrees.
It is advised that the customer contact the repair facility to send over the estimates to Precision Claims. Or, the customer has the option to contact Precision Claims to work with another repair facility.
Until the customer or the repair facility sends over an estimate of the mechanical issues, Car City will not be able to move forward with this complaint.
Again, the customeris welcome to contact Car City if something has been misunderstood or miscommunicated. We will not be able to resolve the customers issue.
Sincerely,
General Manager Car City
************Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car in august and in November my car wouldn't start. I took it in to the auto shop that was under the warranty. The auto shop told them what was wrong with the car. The engine was bad. They said i needed another engine. The engine was 3700. They also said it was 4 liters low of oil. The warranty company said if anything is low on fluids then it is not covered under the **************** carcity said it was my fault because I should have seen the oil leak. The mechanic told them I wouldn't have seen it. They said the car set on their lot a couple days and it showed no leak. They said they hoisted it up in the air and there was no drippings. They didn't find out until they started to touch certain things. They said that it evaporated around a gasket so I would not have seen it. Carcity said after they were told this that they'd pay 100 towards repairs. How am I supposed to have a warranty for something and it's supposed to make sure I have reliable transportation and the warranty made me feel at ease with buying from them. I will never work with a company like this again.Business Response
Date: 01/26/2024
January 26, 2024
Thank you for reaching out to Car City with your concerns. Were sorry that the customer is having an unsatisfactory experience.
The customer contacted ********************** on 1/4/24 and spoke with our Warranty Manager to communicate vehicle mechanical issues in the stated complaint. The customer indicated that Precision Claims, the *************** Contract claims administrator, did not approve the submitted claim.
According to the information received by the repair facility and Precision Claims, it does not appear that the customer had the vehicle inspected upon first sign of mechanical issue, resulting in significant damage to the engine. The vehicle would have had visible and obvious issues with the condition that has been reported regarding the engine oil level.
Prior to contacting Precision Claims regarding the stated complaint, the customer had reported to Orbit Leasing, the finance company, on 11/2/23, that they were involved in an accident where the customer had rear ended someone in the vehicle. The customer provided images of the vehicle damage, stating front-end damage and indicated that the radiator was leaking fluid.
It was therefore determined that the issues were not caused by normal use, resulting in the denial of the claim.
Car City offered to pay up to $1,000 towards the repair or provide a repair agreement where the customer can pay for the repair in installments. Initially,the customer indicated that they would select the repair agreement option.
All Car City vehicles are inspected by our licensed mechanics before they are placed on our lots. Vehicles are inspected for safety and customers can have their vehicles inspected by an outside licensed mechanic prior to taking delivery.
Currently, we are unable to fulfill the customers request for a replacement. The customer is welcome to call and speak again with our director of sales or our warranty manager if there is anything we have missed or miscommunicated to the customer.
Sincerely,
********************** General Manager
Car City
************Customer Answer
Date: 02/05/2024
Complaint: 21155181
I am rejecting this response because: yes I did have an accident but I paid for that out of pocket. According to the mechanic my accident had nothing to do with what's wrong with the engine. The mechanic said their was no way for me to know what was happening with the vehicle. There was no oil leak or anything. They simply stated this was just a bad engine. Actually if I didn't have the accident I would have never known this was a bad engine until it locked up. This was the first time I had any idea anything was wrong. They said they would not enforce the warranty because it was low on fluids. Car city said I should have noticed an oil leak. The mechanic himself told them that I wouldn't have. Yes they offered to pay ******* towards the new engine. That is not enough. I got this car to make sure I had a reliable way back and fourth to work. I don't have that anymore. Why should I pay for a car that doesn't work. If I couldn't have known anything was wrong with the car how am I responsible. For that 1000 dollars they offered to pay. They also require me to pay the 2000 by myself first. No payment plan for the 2000. If I had 2000 just lying around I wouldn't have went to carcity. I'm sorry but this is unexceptable.
Sincerely,
Latries WashingtonBusiness Response
Date: 03/01/2024
March 1, 2024
We are sorry to hear that the customer disagrees with our response. We will not be able to meet the customers initial desired settlement.
The customer was given two options previously, and we request that the customer contact ********************** so that we can arrive to a reasonable resolution for all parties.
Sincerely,
General Manager Car City
************Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into Car city on June 6th 2023 and purchased a 2013 Chrysler 200 and not even 2 months later the *** in the car went bad which was causing the car to breakdown on the side of the roadI contacted precision claims to have the vehicle worked on the auto shop told me to come back the next day I went back the next day and I was told that the warranty claim was denied and that it would cost $2,000 out of pocket to replace the Power Train Control module.. I dont see how my claim was denied when I had a power train warranty and it wasnt 6 months and I didnt go over ***** miles before starting my claim and fast forward to today and the car is breaking down everyday multiple times a day Im paying $22,000 by the end of this lease for a car that isnt even drivable nor is it safe to drive car city and theyre leasing company and precision claims all use predatory practices and target individuals with bad credit and low incomeBusiness Response
Date: 12/29/2023
December 29th, 2023
Thank you for reaching out to Car City with your concerns. We are sorry to hear that the customer is having an unsatisfactory experience.
According to the notes provided by Precision Claims, the vehicle ******************************, the customer had contacted Precision Claims on 6/13/23 and was referred to a repair facility,but an estimate had not been sent to Precision Claims.
The customer had called Precision Claims on 8/01/23 for a different mechanical issue and was referred to a repair facility that provided an estimate for an uncovered component.
Precision Claims does not have a record of the mechanical issues outlined in the customers stated complaint.The customer is welcome to contact ********************** if something has been misunderstood or miscommunicated. We will not be able to resolve the customers issue until we receive more clarification regarding the stated complaint.
Sincerely,
***********************
General Manager
Car City
************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.