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Business Profile

Hunting Gear

Vista Outdoor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hunting Gear.

Complaints

This profile includes complaints for Vista Outdoor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vista Outdoor has 4 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a Bushnell Golf Watch ION 2 and the watch died. In March 2025, I was told to send it in to Bushnell for repair. I sent the watch to the repair facility in ************. I included all my contact info, including name, address, phone number, and email address. 10 weeks later, I still haven't heard anything from Bushnell. I finally called them and they advised me that they would not repair or replace my watch and that they would send it back. I never received the watch back. At this point, I am requesting they repair or replace the watch at no expense to me.

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/18/24 while traveling in **************** I bought a pair of Tasco binoculars. When we tried to use them to see wildlife we were unable to focus them. When returning home I repeatedly tried to call the ************* to arrange repair or replacement. I was unable at any of MANY calls to the company (using the phone number listed in the accompanying paperwork) to speak with anyone. (It is a multi named company and one must contact Tasco with a certain number to get the correct binocular company. I was always told to hold or go in a queue for a return call. I was never called back, nor answered if I held on.) Finally on 11/27/25 I mailed the binocular (with a ten dollar required check for return postage) with a letter explaining what the trouble was with the binoculars. I never heard back nor received a response. I checked with the post office and the binocular package was picked up. The return postage check was never cashed. There is a $100 insurance attached to the shipping, but it only deals with guaranteed delivery. I am unable to contact *****.

    • Initial Complaint

      Date:01/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered merchandise on December 12 from Tasco who I am told they now own. I got acknowledgment of the order but Ive yet to get the product. I have emailed them numerous times as well as called them and have been getting the runaround before and after Christmas. I simply at this point want to cancel the order and get acknowledgment via email that it is indeed canceled so I can order from another company but continue to get the runaround either being told by the same gentleman that answers the phone after ***** minutes they are closed or they are having trouble with their lines and this has been for several weeks.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* purchased 12/23/23 and stopped working in August 2024 under minimal use. Warranty is for 1 year and Bushnell is not honoring warranty. Multiple calls to customer service and emails have not resolved issue.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of Bushnell Trophy xtreme binoculars 2 months ago from ******* (past the 30 day return window.) They have been used a few times and the eye cup already broke off, with the flimsy plastic inside having cracked. This is amazing to me given that they are heavier than most binoculars and should have sturdier parts. They promise a warranty but do not respond to messages. Maybe I am shouting into the void writing this since it seems they do not respond here either. But, its worth a shot.

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few years i purchased 9 of their cell phone cameras and started having various issues with the product. I decided go with another brand and canceled my monthly subscription to their cell coverage. Last month they debit my account 9.99 and this week charged me ***** for service I do not have. I've tried numerous times to contact them on phone and keeps saying call time to long and messages full. Tried email and wont take a complete statement. I use a lot of bushnell products and after this bad experience with customer service , it could be my last with all products. I didn't complain about their one product and at a expense to me went with another brand that cost me over *******. I gave my old cameras to a friend and told him having issues with some of the cameras for he might use bushnell services, so ****** me off for them to do such an unethical action. I already contacted my bank to make sure no more charges from them.

    • Initial Complaint

      Date:11/14/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Ultra Duty Belt and Ultra Duty Inner Belt from Uncle ***** a subsidiary of Vista Outdoors. I have been trying to reach someone in regards to when my product would be shipped. I have reached out on the contact page twice without receiving any response. The website and the confirmation email state that products ship within 2-5 business days. I waited 3 weeks before contacting someone. You guys even reached out requesting I review the product. How can I review a product I never received. I would just like to receive the products I purchased.

    Vista Outdoor is NOT a BBB Accredited Business.

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