Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car online to have delivered. It was delivered and I signed paperwork and was told I world get my copies in the mail. Months go by and nothing. I texted the salesman who referred me to another person there who told me I was fine as long as I had the keys pretty much. Didn't offer to send my anything of my copies or bill of sale. A few weeks go by then I get a letter from the dealership with my cars tags in the mail that were open from the *** with my address wrong on it. The dealer kept saying it was the *** and the *** said they had it on record that the info supplied by the dealer was wrong. I bought the car on July last year and still don't have the title still have 0 documents on it or the sale and have to pay out of pocket for a duplicate title now. The car was supposedly certified with warranty and I have nothing at all to show. They need to do their jobs and get me my documents.
Business Response
Date: 03/22/2024
****** apologizes to **************** for the error in his address. ****** has spoken with **************** and assured him that we will promptly send the documents to his correct address.
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