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Review fromEd M
Date: 05/22/2024
1 starEd M
Date: 05/22/2024
Free oil change changed oil but not filter poor service had bad service very rude moter blew up very bad service would not recommend this dealer ship sales people just want to sell never again will I buy from them would not fix things after I bought from them always wanted to charge for parts lemon law
Lake Country Toyota
Date: 06/27/2024
Dear **,
Thank you for taking the time to share your feedback. We genuinely value all customer insights, as they help us improve our services.
We are sorry to hear about your recent experience and understand your concerns regarding the oil change and subsequent issues with your vehicle. We strive to provide exceptional service and customer satisfaction. Your comments about the service and interactions with our sales team will be reviewed by our management to ensure we address any areas that need improvement.
We would like to better understand your experience and work toward making it right. Please contact our General Manager at *********************************** directly so we can discuss this matter further. Thank you for bringing this to our attention. We hope to have the opportunity to resolve your concerns.Review fromNancy w.
Date: 05/05/2024
1 starNancy w.
Date: 05/05/2024
This really goes for all Toyota dealerships in MN. Just really upset that they charge to get a loaner car when yours is having service done on it. I have a warranty on my vehicle but that doesn't matter. How are people suppose to get to work. A person spends a lot of money on vehicles and they can't give you a courtesy car.
I called 4 Toyota dealerships in MN and they want $40-45.00 a day to use a car.
They said they did this during COVID, well that's cone now so why are they still charging. I will never buy another Toyota vehicle again. They already make a lot of money so why don't we get more money out of people.
JUST RUTHLESS!!!!Lake Country Toyota
Date: 05/06/2024
***** - Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your recent experience with our loaner car policy. We understand the inconvenience this has caused you, especially during a time when your vehicle is in for service. While we strive to provide the best service possible to our valued customers, it's clear that we fell short of your expectations in this instance. Your feedback is extremely important to us, and we will use it as we continue to review policies to better serve our customers in the future. We truly value your business and hope that you will give us another opportunity to serve you in the future. If there is anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you.
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