Complaints

This profile includes complaints for Arko Exteriors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arko Exteriors, Inc. has 2 locations, listed below.

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  Arko Exteriors, Inc.

  1550 94th Ln NE Blaine, MN 55449-4321

  
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  Arko Exteriors, Inc.

  1550 94th Ln NE Minneapolis, MN 55449-4321

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof received storm damage on August 11, 2023. Auto **************** sent an adjuster to my home to inspect my roof for storm damage on August 24, 2023. The paperwork that I received from Adjuster, *********** indicated that there would be two payments made to the roofing contractor. Per my insurance agent, I contacted ARCO Exteriors to give me an estimate of the damage. I accepted the services of ARCO and work began September 6, 2023. I paid ARCO the first check payment from Auto Owners of $19,480.10 believing that this was the first half of the payment from the ****************************** ARCO exteriors believed that this was the first payment from Auto Owners. *********************, my contact for ARCO exteriors told me that the insurance company was fully covering the payment for the roof and asked me a month ago if I had received the final payment from the insurance company. I assured him that I had not received a check for $19,164.81 from Auto Owners. He asked me to reach out to my insurance agent at ************************* and the agent said he would look into the payment. I assumed everything was taken care of at the agency and the insurance company. Last week ARCO called me, and I received an invoice for the balance of the roof debt. **** rep said he was sorry, but the debt was mine. He didnt know why, and apologized for not knowing from the beginning that I had to pay partially for the roof repair. **** agent said there was a failure because the paperwork was reviewed by himself, and two other people at ARCO and they did not look carefully enough to notify me of the responsibility. I believe there was a failure in communication from the insurance agent, ********************** and ARCO. I have been disadvantaged in this whole process. I have never had a roof repaired and was led to believe that my insurance policy would cover the repair, whether intentional or not. I did not understand that the depreciation of my roof would be my responsibility.

  

  Business Response

  Date: 11/17/2023

  ********, we appreciate you taking the time to share your concerns with us, and we sincerely apologize for any inconvenience you may have experienced. We take customer feedback seriously, and we are committed to addressing and resolving any issues to the best of our ability.
  Upon receiving your complaint filed with the Better Business Bureau, we conducted a thorough review of your case. We understand that your dissatisfaction is related to our inability to discuss insurance policy details. While we strive to provide transparent and helpful information to our clients, we must adhere to certain legal and contractual obligations that restrict us from discussing specific insurance policies.  As a general contractor we always advise our customers to discuss their insurance policy with their insurance agent or their insurance adjuster.  I am very sorry that you did not know your policy and it's specifications, and we will work with you on a payment plan for the remaining balance if you would like to go that route.  Please reach out to us at the office number ************ to discuss.  Thank you!