Business Profile
Heating and Air Conditioning
Twin City Heating, Air, and Electric
Reviews
This profile includes reviews for Twin City Heating, Air, and Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 65 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSusan S
Date: 09/30/2024
1 starSusan S
Date: 09/30/2024
I was dissatisfied with my FTU as it took him less then 1/2 hour and I had to ask the tech to do a WH check that other companies include with a FTU.
He did not
Clock my meter to check for gas input on my furnace and this is extremely important
Did not vacuum out my burners or clean them with a brush
Did not clean my blower motor
Did not have a CO meter to check for Carbon Monoxide at my furnace or water heater
Did not take me to my furnace and show me what he found that may be an issue.
Did not check the draft on my furnace to make sure that it was drafting correctly and no constrictions.
He did not even ask me if I had a working CO detector in my home or ask me how old it was as this would have been a low budget upsell for most people even though for me I just replaced mine.
He should me photos on his laptop of my ignitor that he suggested I replace as it had burn marks at a cost of $349 or $379 which is crazy pricing.
He suggested that I use a pleated filter and I told him that it constricts airflow in summer and I use these in winter as I had mentioned that my filters do not seem to ever collect any dust.
He checked my kitchen water tap and stated I had hard water and I have a newer softener less then 3 years old and did not suggest that I should get it adjusted or anything so I found this to be unusual and felt like he was attempting to do an up-sell for a new softener until I told him that it is an on-demand and basically new.
I felt that even though I paid only $44.00 for this FTU I am going to schedule another FTU and pay for CenterPoint Energy to do it as I have no faith in what was done and not done to feel secure that I am safe\, extremely disappointed.
Twin City Heating, Air, and Electric
Date: 10/04/2024
Dear *****,Thank you for taking the time to share your experience with our technician. I sincerely apologize that your recent Furnace Tune-Up (FTU) did not meet your expectations and that you felt essential checks and services were missed.Your concerns regarding the lack of specific services, including the ** check, meter clocking, and the absence of a CO meter, are absolutely valid, and we take them very seriously. Our primary goal is to ensure the safety and satisfaction of all our customers, and it is clear that we fell short this time.We appreciate your constructive feedback regarding the ignitor recommendation and the advice on filters. Comments like yours are invaluable as they help us enhance our training and service protocols to better serve our customers.We would welcome the opportunity to address your concerns and work to regain your trust. Our Customer Service Manager, *****, will be reaching out to you shortly to assist in creating a resolution that benefits you.If she is unable to connect with you, please dont hesitate to contact our customer service team at ************ or *********************************************** We are eager to work towards a solution and ensure that your system operates safely and effectively.Thank you once again for your feedback. We look forward to hearing from you ********* regards,****** **** Owner/CEO ********* Heating Air and ElectricReview fromJennifer M
Date: 09/12/2024
5 starsJennifer M
Date: 09/12/2024
Dan W. came to do my furnace inspection today. What a smart, fella! He was polite, quick and thorough. Installed a new filter and gave me a lesson about which filter is the best for my system. Thanks Danny!Twin City Heating, Air, and Electric
Date: 10/17/2024
Hi Jennifer! Thank you for taking the time to leave us a review! We're thrilled to hear you had such a positive experience with our HVAC Technician, Dan! We understand how important it is to know what is best for your system and home, and we're happy to hear that Dan was able to provide you with some helpful insights about your filter! It was a pleasure to be able to help you with your Furnace Inspection. Thank you for allowing us to serve you!Review fromEric P
Date: 09/02/2024
5 starsEric P
Date: 09/02/2024
Angela and her team did a great job of installing my ceiling fans and the 240 volt outlet for my dryer!
They also cleaned up after their work so as I could not see that they had been at my house!
ThanksTwin City Heating, Air, and Electric
Date: 10/17/2024
Hi Eric! Thank you for taking the time to leave us a review! We're so happy to hear you had a 5-star experience with our Electrician, Angela, and her team! Our team always strives to leave your space as clean as we found it, so we’re glad to hear that it made a positive impact for you! We appreciate the opportunity to help you with your new Ceiling Fan and Dryer Outlet! Thank you for choosing Twin City Heating Air and Electric!Review fromThomas O
Date: 08/22/2024
5 starsThomas O
Date: 08/22/2024
Twin City Heating, Air, and Electric Came in diagnosed the faults on the HVAC unit and repaired the same day.Twin City Heating, Air, and Electric
Date: 10/17/2024
Hi Thomas! Thank you for taking the time to leave us your feedback! We're happy to hear you had a 5-star experience with our Team! Our goal is to always provide the best possible customer service to every customer, and we're happy to hear we hit the mark during your appointment. We appreciate the opportunity to help you with your HVAC needs! Thank you for allowing us to serve you!Review fromCaroline S
Date: 08/15/2024
5 starsCaroline S
Date: 08/15/2024
Elijah with Twin City Heating and Air was great. He was knowledgeable and took the time to explain everything to me. I have always had good experiences with this company.Twin City Heating, Air, and Electric
Date: 10/17/2024
Hi Caroline! Thank you for taking the time to leave us a review! We're thrilled to hear you had a 5-star experience with our HVAC Technician, Elijah, and that you've always had a positive experience with our team! We always strive to provide the highest quality of service at every appointment, and we're happy to hear that's been your experience with us. It's a pleasure to be able to serve your HVAC needs! Thank you for allowing us to serve you!Review fromRuth C
Date: 08/05/2024
4 starsRuth C
Date: 08/05/2024
Generally a great experience. I had to remind them of a few details but they were polite, reliable, on-time and seem to have done a great job on installation. I love my new heat pump!Twin City Heating, Air, and Electric
Date: 08/23/2024
Hi ****! Thank you for taking the time to leave us a review! We're thrilled to hear you love your new heat pump and had a generally great experience. We appreciate your feedback nd are glad our team was polite, reliable, and on-time. If there's anything else we can do to make your experience even better, please let us know! Thank you for allowing us to serve you!Review fromScott H
Date: 08/02/2024
5 starsDan W was fantastic, very knowledgeable, I needed this done fast, because we were moving and they came a day later and finished the task.. Dan is a great edition to your team.Review fromScott D
Date: 07/26/2024
5 starsI called Twin City Heating, Air, and Electric for an afterhours service call for my AC at my home.
It had stopped working and it was getting hot!
Dan W. was out to my house quickly. He identified the problem and even did a safety check on my whole system.
He had the part my AC needed and we were back in business cooling off the house. Such a relief to have the AC working with the next heat wave about to arrive.
I really liked how I received a text with a picture of Dan and few details about him. Very nice to know who was coming and what they looked like.
Dan was exceptionally personable and I could tell he cared about my situation from taking off his shoes before walking around my house to the detail examination of the system to solving the overall problem.
I was so impressed by the whole experience that I put Twin City Heating, Air, and Electric into my contacts. I don't do that for just any vendor.
This appears to be family owned business with a decent number of employees giving them the ability to react quickly to problems that pop up on the consumer side of things.
Thanks Twin City Heating, Air, and Electric!Review fromEric N
Date: 07/12/2024
5 starsEric N
Date: 07/12/2024
Kelley at Twin City Air and Electric did a dynamite job. He spent the time to get the job done right. When he got a faulty breaker from the warehouse, He went to home depot and got the correct working breaker. We have a gas clothes dryer, so they never installed a 30 amp dryer plug in our house. My significant other is a porcelain artist. So being able to plug in our larger kilns is the difference between night and day. Up until we got this plug installed she's had to use a tiny jewelry kiln. This makes a huge difference. Thank you Kelsey! For your hard work!Twin City Heating, Air, and Electric
Date: 08/23/2024
Hi ****! Thank you for taking the time to leave us a review! We're so thrilled to hear you had such a great experience with our Master Electrician, ******, and that we could help make a difference in you and your significant other's life! We'll be sure to pass along your kind words to ******. We appreciate the opportunity to help you with your Electrical needs. Thank you for allowing us to serve you!Review fromCraig N
Date: 07/02/2024
5 starsCraig N
Date: 07/02/2024
Tim R****s with Twin City Heat, Air, & Electric performed his service of adding furnace filter rack for a series of HVAC units. Knowledgeable & efficient executing his work. Very efficient communication & planning by the entire organization.Twin City Heating, Air, and Electric
Date: 08/03/2024
Hi *****! Thank you for taking the time to leave us a review! We're delighted to hear that *** provided you with a knowledgeable and efficient service! Our goal is to always provide the highest quality of service to all of our customers, and we're thrilled to hear that *** hit the **** during your appointment. We appreciate the opportunity to help you with your HVAC needs. Thank you for allowing us to serve you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.