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Business Profile

Health Insurance

NeueHealth Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for NeueHealth Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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NeueHealth Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2024

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business Response

      Date: 02/06/2024

      Good afternoon!   Apologies for the confusion, but the voice mail message does state for refunds, leave the information and expect to receive within 90 days.  Call backs are only done if we need more information to process your refund. I reviewed your case and found your refund request was processed on 1/25/24.  You should be receiving a paper check in the amount of $253.14.  If you do not receive the check in the next **** days, you may reach out to me directly at ******************************************** or you can leave a voice mail and we will follow up. Thank you for reaching out and allowing us the opportunity to resolve the matter.

      Sincerely,

      ***************************

      Mgr, Health Plan Ops

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      THANK ******

      Business Response

      Date: 01/18/2024

      Good morning and thank you for reaching out.  I reviewed your case and have issued a paper check request of $182.38 be mailed to the address you provided.  Please allow processing and mail time of ***** days.  If you do not receive the check in that time period, you may contact me at ***************************************.  Apologies for the delay.  

      Sincerely,

      ***************************, Manager Health Plan Ops

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:
       This is not the overpayment, that was a different overpayment. My overpayment was 1 full month premium.

      Business Response

      Date: 01/11/2024

      Good morning and thank you for reaching out.  I have responded to the email address you provided with details regarding the amount, date, and credit card information for the refund that was processed in July 2023.  Although Bright has not offered plans since 12/31/22, we maintained the inbound call center for 1 year, and we continue to offer a voice mail option and messages are being reviewed.  You may also reply back to me with any further questions in the email I sent you.  Thank you for allowing us the opportunity to resolve the issue.

      Business Response

      Date: 01/11/2024

      I am in contact with this member via email and working to review the member's enrollment period, payments owed, and payments made, to ensure we correctly compensate for any overpayments that were made.  Member confirmed receipt of the refund that was made in July 2023, and we will confirm if anything additional is owed and pay accordingly if due.  Thank you!
    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter concerning an overpayment amount that was supposed to be sent back to my wife within 30 days. My wife called the number listed on the letter on November 7, 2023. Their representative stated that a refund would be processed within 30 to 45 days. No such refund has been received by my wife and the customer service call center is now shut down. The message on the Bright Health phone line now says 90 days. Where and what is the status of my wifes overpayment and why did it take 2 years to find out we over paid?

      Business Response

      Date: 01/10/2024

      Good afternoon and thank you for contacting us.  I have sent an email to you at the email address you provided in this complaint so we can work to resolve this issue for you.  I look forward to your response.  Thank you again!
    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       I am rejecting this response because:

      While I understand that the terms and conditions of the insurance policy may allow for such deductions, it is important to note that this practice is not legal under applicable laws and regulations. Specifically, under Regulation E of the Electronic Funds Transfer Act (EFTA), financial institutions are required to obtain a consumer's written authorization before making any electronic fund transfers from their account. This authorization must be clear and readily understandable to the consumer, and cannot be buried in lengthy terms and conditions. In this case, neither I nor my husband provided written authorization for the deduction of funds from our Debit Rewards cards, and therefore, Bright Health Insurance's actions were in violation of EFTA. Additionally, the Fair Credit Billing Act (FCBA) provides consumers with the right to dispute unauthorized charges and requires debit card issuers to investigate and correct any errors or discrepancies. I kindly request that you refund the $149.02 to my card (that has an expiration date of June ****) and also refund the $137.50 balance to my husband's card (which has an expiration of November ****) as soon as possible.


      Business Response

      Date: 10/03/2023

      Good Afternoon.  The Terms and Conditions of the Rewards Program states "as along as you are a member of an Individual Family Plan with Bright Health, you can access any unused balance on your Rewards Card".  The usage instructions for the card itself states, "Funds expire on the last day of the month printed on the front of your card. Funds will not be available to you after your health plan is terminated by you OR your health plan provider".  Thank you for your inquiry and please let us know if you have any further questions. 

      Business Response

      Date: 10/05/2023

      Good afternoon.  I understand you are dissatisfied with the outcome.  You do have the right to file a formal grievance regarding your dissatisfaction.  Please visit our website at www.brighthealthcare.com for full details.  You may also contact our **************** line at ************ for assistance.  Thank you!

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