Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Health Insurance

NeueHealth Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for NeueHealth Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NeueHealth Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This insurance company has had me resubmit several claims to their department for the SAME date of service with no resolution. I visited a private clinic during a holiday for emergency services and have been requesting reimbursement since December 2022. In the dozens of times I have called to check on this claim I have been told every line from we cant find your claim to please give us more time I have faxed, mailed and emailed every number available to no avail. Recently the clinic I have visited told me that they do not have a facility NPI number and it is NOT necessary to have one. The Providers NPI is what is needed for processing and Brighthealth is purposely giving me a hard time so they hope I forget or give up and I ABSOLUTELY WILL NOT.

      Business Response

      Date: 08/03/2023

      Good Afternoon,

      Upon reviewing your complaint with our escalation team, I was advised this refund was processed on 7/29/23, and our agent spoke with you regarding the outcome on 8/2/23.  We sincerely apologize for the delay in resolving this matter. Please let us know if you have any further questions or concerns we may assist with.  

      Thank you!

    • Initial Complaint

      Date:07/29/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       I am rejecting this response because:

      It's not a resolution to the problem. It's just a promise to reply as it has been before. Until the problem has been resolved, I can't accept closing the case. 


      they still never did anything about it and just said to deal with it with the hospital. I have spoken to the hospital more than once and they say that its my insurance's responsibility. The hospital says it is not obligated to dismiss or reduce the charges as they weren't under contract with this insurance at the time. But Brighthealth should have paid more for my Emergency visit and I'm aware that they are breaking the law in ********. They explanation of benefits for my policy say one thing ( that I even had a co-payment for as covered for out of network in case of a visit to the emergency room) and mow they are trying to blind side me with lies to not pay. I am extremely upset. This bill will be sent to collections and they are gonna ruin my credit. Horrible company. Deceiving. I paid a whole year of insurance and the one time that I really need them to come through for me, this is what I get. Since they removed themselves from our state they do not care about those they scammed.

      Business Response

      Date: 08/02/2023

      Good Afternoon,

      I am acknowledging receipt of the complaint and will provide a response as quickly as possible. 

      Thank you!

      Business Response

      Date: 08/03/2023

      Good morning.  My apologies as my intent was not to close the case, but rather to acknowledge receipt and that we were moving forward with action to review. Our escalation team reviewed the information yesterday, including a review of your claims, and will be reaching out to you by phone to go over the details. Once you have received a call and discussed with our agent, please let us know if the outcome is satisfactory.  Again, we apologize for the service issues you have experienced.  Thank you!
    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:  The provider (LabCorp) is not able to confirm payment was received from Bright Health.  The Bright representative said they probably just need more time to process it and to call again in 2 weeks.  I'll do so, and close the case when they can verify that they have received payment from Bright.  Once that happens I'll need to process a refund with LabCorp- the bill was on it's way to collections, so I had to pay out of pocket until the Bright health payment could come through.

      Business Response

      Date: 07/18/2023

      Good Afternoon,

      One of our escalation team members reached out to this member today, discussed the resolution of the case, and provider her name and direct phone number should member encounter any further issues.  Please let us know if anything further is needed.

      Thank you!

      ***************************,

      Mgr, Health Plan Ops

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.epresentative, I gathered all the necessary documents and submitted my claim via regular mail, as it was the only option available. To ensure proof of delivery, I took an additional step of sending the claim and my documents via registered mail.I have made numerous attempts to contact Bright Health. On each occasion, I have been informed that there is a backlog and that my claim has not yet been addressed. Throughout 2023, this repetitive response persisted, with the promise that a member of the Higher Team would contact me. No such contact has been made thus far.It is becoming increasingly evident that this delay may be a deliberate attempt to prolong the claim process, as the one-year deadline for claim submission approaches. I purchased the **** on 7/7/2022. The absence of any acknowledgement from Bright Health that my claim has been received raises doubts about the transparency and fairness of their procedures. Thank You!

      Business Response

      Date: 06/06/2023

      Hello ******, 

      Thank you for bringing this issue to our attention.  I have immediately reached out to our claims department to obtain more details regarding this claim.  We will reach back out to you as soon as we receive a response from that department.  Thank you for your patience as we work through this.  

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.