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Business Profile

Lawn and Garden

The Toro Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Reviews

Customer Review Ratings

1.34

Average of 29 Customer Reviews

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Review Details

  • Trevor J

    Date: 07/06/2023

    I love my lawn mower, its the best. I couldnt ask for more

  • Throw $850 in a dumpster fire a

    Date: 06/20/2023

    Please do not buy from this brand because they do not stand by their product, and they can't even supply the parts to repair under warranty.Toro sent a defective lawn mower (purchased from Toro.com). I had to wait a week to bring it into the assigned dealer because they only accepted Saturday repair drop offs. The dealer never contacted me, and I had to call for repeatedly for updates. Ultimately, they could not get the part from Toro.When I learned the part was unavailable, I contacted Toro for a return. They would not accept the return because it was past 30 days (from the purchase date - not the date of delivery). They told me to wait until the out-of-stock part arrived, even though they could not say when it would be available. The customer service was completely unhelpful. They would not give me any portion of refund either. Now I have a brand new electric lawn mower that cannot be returned or repaired. How is this even possible? Toro has swindled me out of $850.00. I bought because of their good name. All they offered as a resolution was Corporate contact info available on their website - seriously?! If you are listening Corporate, you are losing money because lifetime engagement is built on customer experience. You lost a lifetime customer. How many others will you lose due to your poor processes and terrible customer service?

  • Chris H

    Date: 06/01/2023

    Was a Toro dealer for many years. The last few years, support from them has really gone downhill. Last year they decided to mandate dealers to sell their battery powered products and they started charging more fees that greatly reduced profit margins. Toro, big box stores, and other online retailers sell Toro products online for close to what I can buy their products for, then they expect my business to solve their warranty issues at reduced compensation. The quality of their products have become sub-par, as they struggle to maintain relevancy. Early this year, I finally decided to cancel my dealership. They recently charged my company an annual service fee. Because I was no longer a dealer, I asked for a refund. They would only refund half, showing they'll squeeze out every cent they can. Just proves being a Toro dealer is not worth the effort. Toro forgot one important customer (the local servicing dealer) is the backbone of their business. Without it, consumers are left without support.

  • Cat E

    Date: 05/23/2023

    Do not buy Toro Lawnmowers. If I could give negative stars I would. Bought a brand new Toro lawnmower and within 10 minutes of use the lawnmower died. It took 5 minutes to restart the lawnmower only for it to die 10 minutes later. Contacted Toro **************** and have never been more disappointed in an outcome. Toro recommended I get it serviced but stated it would possibly cost money out of my pocket to get it fixed. Let me get this straight, so I apparently didn't spend enough money purchasing a brand new lawn mower now I have to spend more money to repair a brand new lawn mower? Not only was customer service useless, so is my new lawn mower. Word of mouth is the best form of advertisement for a company and I am hear to tell you if you are in the market for a lawnmower DO NOT BUY TORO!

  • Michael S

    Date: 02/21/2023

    Got a brand new lawnmower and had bad oil leak after first use. Been at authorized dealer 4 months and still not fixed. Toro refuses to let me talk to anyone and keeps telling me the dealer has to work with Toro. I want an explanation from Toro why this isnt being done and keep giving the dealer the run around!!!! Worse customer service Ive ever seen. Will never buy from them again!!!

  • Jeramiah P

    Date: 01/23/2023

    Toro Snow blower-- Battery operated. Got the unit Christmas 2021, very little snow and tested it on maybe 1/2" accumulation. I stored it after that with the battery fully charged, and not on the unit or charger. Go to charge it around November 10, 2022 the battery is not working and will not charge, tried everything to get it to charge, and got three lights to show but it is not charged and only flashes red on the charger. I bought a small battery for a ridiculous $200 at 1/4 of the capacity that came with the unit (lasts maybe ten minutes on a full charge). Snow blower works, new battery works, charger works (but only for ten minutes). Simple Answer- battery that came with the unit is shot. Contact all authorized service providers and that is a joke, no one call or contacts back, 2 of 3 are no longer authorized providers, take it the last one possible (that wouldn't answer, respond, or return contact) in January, dead of winter, and show them how it is just the battery as already explained. Their answer "We have to keep it and we won't be able to get to it till April." So I already showed you how the simple snow blower battery is malfunctioning and not charging, it has nothing to do with the unit or charger, and you want to keep it till spring? When I wont need it, and the battery will probably just go bad again before next winter. So Please tell me how you can even consider this a warranty? Send me a battery or refund my purchase! If you can't provide your warranty service in a reasonable amount of time what good is it? Would rate zero if I could! Seriously considering lawsuit, it seems like a very common problem and the company doesn't want to do anything about it! Over $800 wasted on a snow blower and the company will not stand behind their product or their warranty. Shame. Shame. Shame.

  • Richard H

    Date: 12/07/2022

    I purchased a Toro ***** snow blower 10/10/22 because of Toro's advertisement. The snow blower does not perform to my expectations and need in 3 inches of wet heavy snow. **** blower bog's down and i have to stop to let motor speed pick back up. Both batteries where fully charged at room temperature. Toro customer service stinks. I will only even give them one star cause i have no other option. would prefer no star! The first Toro product that i purchased is a lemon. Will not recommend Toro!

  • Kevin L

    Date: 11/24/2022

    I got the run around on several different repair shops the a quote of 700 to fix because toros warranty doesnt cover and thing and they dont stand behind their junk they sell been a toro customer for 25 years up until today wont recommend them to anyone or buy anything toro ever again

  • Aki K

    Date: 10/31/2022

    Aki K

    Date: 10/31/2022

    TORO SHIPS OUT MOWERS WITHOUT BATTERY BOUGHT A ***** MOWER, BATTERY WAS SUPPOSED TO BE IN BOX, NO BATTERY IN BOX. CONTACTED CUSTOMER SERVICE NUMEROUS TIMES AND THEY ASKED FOR MY RECEIPT, EVEN THOUGH I REGISTERED MY MOWER. AFTER SENDING RECEIPT, NO MORE RESPONSES EXCEPT WHEN ****TING ON THEIR WEBSITE, ***** SAID SHE WAS INSTRUCTED TO NOT ASSIST ME, AND ENDED THE **** ABRUPTLY. THIS IS HOW TORO TREATS LOAYL CUSTOMER FOR PVER 30 YEARS! SHAME ON YOU ********************!

    The Toro Company

    Date: 11/01/2022

    Dear ****************, We're sorry to hear about the inconvenience, as previously stated by our Corporate Customer Relations team, the invoice provided was unable to be verified and contained multiple irregularities. Registering a product online through Toro.com is not considered proof of purchase and Toro recommends keeping a copy of your original receipt at the time of purchase for any warranty consideration. Communications will no longer be responded to as we cannot assist further in this matter.

    Aki K

    Date: 11/01/2022

    NONSENSE! HOW ELASE COULD I REGISTER MY PRODUCT IF I DID NOT PHYSICALLY OWN IT AND POSSES IT? THE RECEIPT COULD GET LOST ANYTIME WITHIN THE WARRANTY TIME FRAME. DEWALT, RYOBI ALL HAVE STELLEAR CUSTOMER SERVICE, AND USE THEIR PRODUCT REGISTRATION TO HELP THE CUSTOMER, WHILE ******************** MAKES RIDICULOUS EXCUSES! FOLKS, STEER CLEAR OF TORO'S UNETHICAL PRACTICES!

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