Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Urgency Room in ***** once on 2/19/23 and once on 3/24/23. I hadn't received a bill for the 2/19/23 date of service, so on my visit on 3/24/23 I paid $90.00 for two ins **payments of $***** to satisfy both dates of service. I wasn't told a third party billing service was used. Now I keep getting bills for the 2/19/23 date of service ins **payment for ***** I called the Urgency Room in ***** and even though they **llect **payments, they stated they don't keep re**rds of it. They were also somewhat rude on the phone and not helpful when I asked to speak with a patient advocate. Previously I call the Urgency Room in ***** and left a message for a patient advocate for assistance who never returned my call. After multiple calls to the third party billing service, Emergency Physicians Prof. ***** I was told they applied the $90.00 I paid to the 3/24/23 date of service. I was told they will notify their refund department to review it. If approved they will send me a check for $***** and I will have to send them a check for $***** for the 2/19/23 date of service. This has been a huge waste of my time and I will never use the Urgency Room or a **mpany using the third party billing Emergency Physicians Prof ***** again. The Urgency Room says they "don;t do anything with billing" but they do **llect **payments. They obviously don't **ordinate their services with the 3rd party billing ** adequately on behalf of the patient and the Urgency Room should be keeping re**rds if they are **llecting **payment money.

  Business Response

  Date: 07/03/2023

  Thank you for bringing this to our attention. We will reach out directly to the customer regarding their account.

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received threat of collections for a bill I'd never seen. Was told that they send bills via text message. No such text message ever received, and even I received one, I would ignore a text message stating I owed money - that's standard scam stuff. I can't believe any reputable company would do this. Repeated requests for a basic paper bill with a) patient name, b) provider name, c) date & type of service, and d) any insurance adjustments or payment applied have gone unfulfilled. At least 5 different company representatives (3 billing reps, 1 billing manager, 1 patient relations person) have promised to remove me from text billing and send an actual paper bill. Instead, I get another demand/collection threat without the basic information I need to evaluate the validity of the bill.

  Business Response

  Date: 06/20/2023

  Thank you for your inquiry. Please contact us directly through ****************** and we will work with you directly on your concerns.

  Customer Answer

  Date: 06/20/2023

   I am rejecting this response because: It does not redress the issue in the requested manner (send paper bill, reset billing clock, stop sending collection threats).  *********** asked me to contact them via email, and I will do so in hopes that it does lead to an acceptable resolution, but this initial response from the business is not a resolution.