Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-15-25 purchases a 2013 ****** Sentra with around ***** miles before returning to dealer. Immediately had to bring it back as engine light was on after getting home. Didnt get car back to bring home until 2-21. On 5-18 car stopped in middle of road. Transmission is in need of replacement. Suppose to get a 3 month 3000 warranty with car. It has ***** now and is unusable. I dont know actual mileage when I was able to bring car home 2-21 but its pretty close to the 3000. After doing some reasearch, unknown to me and not disclosed by Walser. This model has had major transmission problems from 2013 year Sentras. ****** fixed many of these free after the transmission was so defective. I have had no help from Walser or ******. Disgusted they would sell me a car with known transmission issues. Feel lied to and feel they should pay for transmission as nobody would buy a car with known transmission problems if this was disclosed. Now the $11500 car needs a $6700 transmission.

  

  Business Response

  Date: 06/03/2025

  Walser apologizes to customer for the issues they had with their vehicle.  Walser now has the vehicle in its shop and will proceed with the repairs free-of-charge.

  Customer Answer

  Date: 06/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** from Walser was very helpful in resolving the issue. 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Walser Chrysler Jeep Dodge Ram *******,Subject: Follow-Up Regarding VIN Reporting and EV Tax Credit Issue I am writing to follow up on my previous letter sent on February 10, 2025, regarding the failure of your dealership to report my Vehicle Identification Number (VIN) to the **** As a result of this oversight, I have been unable to claim the $3,750 Electric Vehicle (EV) Tax Credit, which has significantly impacted my financial situation.Since sending my initial inquiry, I have not received any positive response from your dealership, nor have I been provided with any information on the current status of the issue or its resolution. I would like to remind you that the timely reporting of my VIN to the *** was a responsibility that your dealership failed to fulfill, and this failure has put me at risk of losing a substantial amount of money.I request that you provide me with a detailed response no later than March 12, 2025, outlining the actions taken to resolve this matter and any steps being taken to rectify the situation. Please be aware that the loss of this tax credit has had a severe financial impact on me, and I am counting on your dealership to address this issue promptly.If I do not receive a satisfactory response by the requested date, I will have no choice but to pursue legal action to recover the funds owed to me. Additionally, I will contact my U.S. Representative and report this matter to the media. In fact, the issue of denied EV tax credits due to similar dealership oversights has already been reported in the media, as evidenced by the article in NPR (*************************************************************************).

  

  Business Response

  Date: 04/03/2025

  Walser apologizes to the customer for the difficulty in getting this paperwork processed.  Fortunately, after intense lobbying at the national level by the *******************************, the *** reopened the Time of Sale reporting portal last week, which finally allowed Walser to submit customer's paperwork.  Everything should be in place for him to complete his tax return and receive the credit, provided that he is otherwise eligible for it.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Land Rover of Witchita 5 August 2024: Purchased new LR Defender 90 - Given 60 day ****** Temp Tag 3 October 2024: Contacted LR Witchita on status of Vehicle Registration 3 October 2024: **************** overnighted documents that I had to sign again 4 October 2024: Returned documents to LR Witchita to register vehicle 18 October 2024: No communication, Contacted LR Witchita for status on Registration 18 October 2024: LR Witchita checking with ****************** Would answer shortly 22 October 2024: No communication, Contacted LR Witchita for status on Registration 22 October 2024: LR Witchita - Great Timing, preparing everything to send to ** - should only 2 weeks.22 October 2024: Communicated my frustration w/LR Witchita not registering my vehicle 24 October 2024: LR Witchita contacted IL Agency, ETA week half, 2 weeks MAX to complete 11 Novmeber 2024: Was stopped by local Law Enforcement, Vehicle Not Registered, warning issued and instructed not to drive the vehicle or face impound/citations.12 November 2024: Contacted LR USA, they refered back to LR Witchita, dealer issue 12 November 2024: LR Witchita called me, would get answer in 10 minutes 12 November 2024: LR Witchita called me 4 hours later, waiting for response from IL Agency should have anwer by end of day or next day morning at the latest.17 November 2024: Have received no further communication from LR Witchita whatsoever.

  

  Business Response

  Date: 11/22/2024

  Walser sincerely apologizes for the delay in titling/registration of customer's vehicle.  This paperwork has been expedited and should be completed very soon.

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a new 2023 Audi Q8 on December 1st 2023. At time of purchase we were planning to just pay cash but ended up with a finance deal at suggestion of dealership . Part of this payment option included the registration being handled by the dealership. We mail you your tag, save you the trouble and all that good stuff. We reside in ******** and asked if that would be an issue and was told no. Around mid January I made my first call to them because I had yet to receive any kind of information on the purchase by mail. No payment information or tag. Was told not to worry takes 4/6 weeks and should be arriving soon. Called again closer to the end of January as the paper tag I was issued at time of purchase was getting close to expiring at the end of the month. Was told again that all paperwork had been sent to ******** and was in order, should be on the way. Here we are now February 14th, seven calls to them and currently driving with an expired paper tag. Was told at least three times that someone on their end would do some checking and get back to me after my call and have yet to have one person reach back out to me. I did go back and review initial sales contract and did find out who to contact to make a payment to from the paperwork. And did so one day short of it being reported and it hitting our credit. Had to make a trip to western union to wire the funds to finance company because it was almost 30 days past due . I even had to ****** the finance company as there was not even a contact number on the paperwork. I am ok with being partially accountable for not doing this sooner, but was told I should get a packet in the mail with payment book and information I needed. My most recent call was yesterday February 13th, were I yet again expressed my concerns about not having a current tag, and also notified them that in reviewing the sales paperwork that I noticed the address was incorrect and could be part of the issue. Still no return call.

  

  Business Response

  Date: 02/15/2024

  Walser apologizes for the delay in registration.  Part of the delay was the result of the there being unpaid toll charges on the customer's trade-in vehicle which needed to be resolved before the plates could be transferred.  The customer should be receiving plates within the next 10 days. 
  
  As for the wrong address, Walser used the address for the business purchaser which was shown on the Secretary of States website, as the customer did not have a copy of their business license on hand during the purchase transaction.  Unfortunately, the address used turned out to belong to the attorneys office that registered the business.  
  

  Walser spoke with a representative at the lender and confirmed that since this transaction was financed as a business deal with a personal guaranty, it doesnt reflect on the customers credit report negatively if they missed a payment.  Further, the lag in payment was not enough in order for it to be deemed a "late payment," as it was still within the grace ****************************************** again apologizes for the delay and has worked diligently to resolve all issues so that the customer's vehicle can become fully registered in the very near future.

  Customer Answer

  Date: 02/16/2024

   I am rejecting this response because:
  
  The toll issue was absolutely our issue and something we were not aware of when the car was traded in. I did in fact receive my tag on February 15th. The hand written note that was enclosed with tag brought the toll issue to our attention.  All of this could have been avoided if one representative of Walser would have taken the time to address concerns when they were contacted numerous times. Its bad business to tell a customer someone will get back to you and never do so. The matter is closed. 

  

  Business Response

  Date: 02/16/2024

  Walser again apologizes for the lack of communication.  

  Customer Answer

  Date: 02/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a 6 pack of oil changes for $300. During the first oil change the dealership dented my truck. Dealership fixed within a few weeks. 2nd oil change, the tech dented the truck again. Was told dealership would fix my truck again. I asked for a deal on a different vehicle, not a new truck and not free. Was told if I traded in my truck I would get the amount the dealership would sell the truck for ($25k). 8 months later, 3 new managers and 2 emails to Walser Corporate, my truck still had not been fixed. Current manager said he would only give me $20k if I traded it in without fixing it or $18k if the dealership fixed it as their cost was $2k to fix. I was given 3 different trucks to test drive. 1st truck had exhaust issues and was pulled from lot, next 2 had transmission issues and returned to the dealership. No other trucks available for what I was looking for. I asked for a refund for my 6 pack of oil changes as the dealership was not willing to compensate me for any of my troubles. I was told I would only get $50 back out of $300. I still have not received a refund for any amount. I would like a $300 refund for my oil changes and compensation for the many trips back and forth to the dealership trying to get someone to repair my vehicle.

  

  Business Response

  Date: 01/29/2023

  We apologize that this customer had a poor experience with us.  In an effort to make this right, we are refunding the customer the full amount of his $300 purchase.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about November 11, 2022 I purchased a 2011 Chevrolet Impala with ****** miles VIN ***************** from Walser ****** located at ******************************************* in **********. When I test drove the car there was a shake at highway speeds, which the salesman acknowledged and stated would be remedied prior to pickup if I purchased the vehicle. He informed me the car had gone through a 75 point inspection and everything on the car was looked at and was sound. Immediately after picking it up I had issues with the tires leaking air and a shake while driving, as well as oil spots on my garage floor. I called Walser and scheduled an appointment to have these items looked at. I dropped the car off on January 4th for my January 5th appointment. On Thursday January 6th I received a video from the technician working on my car in which he stated that the alignment was off causing the tires to wear unevenly and needed to be replaced, the car had a cracked rim, and an oil leak both at the rear main engine seal and the valve covers. I had also been assigned a contact that would keep me informed on the status of the car. I reached out to the contact JP several times between Friday the 6th and Tuesday the 10th with no response. Finally on Tuesday the 10th I sent an email to *******************, the *** He responded and stated he would look into it the next day. I received a call from JP on 1-17-23 stating that the rim hadn't arrived yet and that they couldn't move the car safely to their GM dealer to have the oil leak addressed. He also stated they would not be replacing the tires, which I told him was a safety issue. I informed them in writing that if they were not going to repair the car properly as it should have been prior to me picking it up I wanted to return the car to them for a refund. I received no response, and they still have the car in their possession.

  

  Business Response

  Date: 01/20/2023

  Walser apologizes for the unsatisfactory experience ************ had with us.  The General Manager of Walser ****** has been working with ************ and actually resolved his repair issues just this week, prior to us seeing this note from the BBB.  We believe we have now satisfactorily resolved these issues.  Thank you.

  Customer Answer

  Date: 01/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The GM was very accommodating and respectful. I had a very easy time working with him and he was empathetic and responsive to my concerns. He very much salvaged what could have been a much different situation. Thank you *******