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Review fromJoel S
Date: 02/10/2025
1 starMy wife brought her car to walser after it had slid into a curb, bending the frame and making the car shake anytime it moved. Its a 2013 used electric and it's 100% totalled, but the technician (Brian I believe) went ahead and tried to charge her for a tire rotation and oil change for an undrivable vehicle on top of the inspection charge
This is either A) a boldfaced attempt to take advantage of a distressed woman and more than double the cost of the requested services, B) gross incompetence on the part of the dealership, prioritizing maximizing profits over actually helping the customer.
They did take the cost off after my wife and i both protested this scam attempt, but you can rest assured I'll never work with Walser Buick again for anything, I'm debating staying out of the Walser family altogether l, considering they've been buying up every dealership in town they can, having service become lower in quality and more predatory is par for the course.Review frombrian n
Date: 01/17/2024
1 starbrian n
Date: 01/17/2024
We brought in a 2011 Buick Enclave for a timing belt issue. We were charged $6100 and the vehicle has the same issue. Brought it to our regular mechanic, we were told it appears the costs of parts were within $20 of what they would have charged, but that Walser double charged us for labor on the invoice (according to book). After telling Walser we were going to have someone else look at it, no response to text or voicemail. Walser had our vehicle for over two weeks.
Walser Buick GMC Bloomington
Date: 06/27/2024
Dear *****,
Thank you for bringing this to our attention. We sincerely regret that your experience did not meet your expectations. We strive to provide transparent and fair service, and your feedback is invaluable in helping us improve. Please contact our General Manager *********************** at ******************************* so we can ensure we've resolved this issue and achieved an resolution. We appreciate your patience and hope to regain your trust.
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