Reviews

Review Details

• Review fromJessica H

  Date: 09/03/2022

  1 star

  Jessica H

  Date: 09/03/2022

  In today's car market we were extremely happy to have a sales person reach out quickly and help us through the process of reserving a vehicle we were extremely interested in. We drove 4 hours on a Saturday to look at a mid size SUV Walser listed as a preferred model with leather interior, tow package, power liftgate amongst other positives. When we arrived we were greeted appropriately and given the keys to the vehicle to check it out. Immediately we noticed there was no power liftgate. Than noticed there was not leather interior (not a big deal). After taking the car for a drive decided to check out the tow equipment and noted there was none. We returned to the dealership and asked to see the specs on the car as they removed the car from the website when we put $1000 down payment on what we thought was our perfect family car. We noted several discrepancies in their description. No leather seats, no cooling seats, no tow package, no power liftgate..... the sales manager came over and told us they paid a lot for the vehicle and offered to pay HALF for the toy package to be installed. After researching the vehicle we nearly bought we would have been paying nearly $8000 over market value based on Kelly Blue Book pricing. With today's gas prices and time wasted we are extremely disappointed in the service by Walser's management. They wouldn't right their wrong and wanted us to pay more for something that was reportedly included. False advertisement buyer beware and do your research on your vehicle purchased through them!
  

  Walser Toyota

  Date: 06/14/2024

  Dear *******, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are sorry to hear about the discrepancies you encountered with the vehicle and the frustration it caused.We strive to provide accurate information and exceptional service to our customers. We understand the importance of transparency, especially when purchasing a vehicle. Your comments regarding the vehicle's features and the resolution offered will be reviewed by our management team to ensure we address any areas that need improvement.To better understand your situation and address your concerns, we kindly ask you to reach out to our General Manager directly at ******************************

• Review fromAlexandra W

  Date: 09/02/2022

  1 star

  Alexandra W

  Date: 09/02/2022

  I am extremely disappointed and dissatisfied. I reached out to get a service appointment as I have been having issues with the AC and oil since I purchased the car. My oil is constantly running out but no burning smell and no oil leak. I have only had the car since 5/22/2022. I brought in my Audi 8/8/2022 and received a rental car which was a process in itself. After multiple reach outs and expecting a call back, no one had followed up for almost 2 weeks. I then spoke with someone Friday who said my car was ready. I picked up my car Saturday 8/20/2022, they told me that they had absolutely no paperwork for me to leave with but ensured everything was fixed and a manager would call me Monday. I received a call Monday 8/22/2022 stating they confused my car with another and mine was actually not fixed and I had to bring it back again. A week later, I picked up my car and no one could explain to me what the issue was but the 2 pieces of paperwork stated “no issues were found”. That was Saturday, 8/27/2022 and this morning, my check engine light came on and my oil is low. I have tried reaching out to corporate and have not received any follow up that they are able to help with my vehicle. This has been one of the worst experiences I have had with any company. And on top of me receiving a faulty car with absolutely no help from the service team with having a warranty, I still have yet to receive my title for the vehicle let alone a call back about my car having the exact same issues as when I first brought it in.
  

  Walser Toyota

  Date: 06/14/2024

  Dear *********, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your vehicle's service. We understand how critical it is to have a reliable vehicle and responsive service, especially with ongoing issues like those you've described. Your feedback regarding the delays, miscommunication, and unresolved problems with your Audi is concerning and will be thoroughly reviewed by our management team to ensure we address these issues.Thank you for bringing this to our attention.