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Business Profile

Property Management

FirstService Residential Minnesota, Inc.

Reviews

Customer Review Ratings

1/5 stars

Average of 15 Customer Reviews

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Review Details

  • Review fromJo M

    Date: 10/25/2024

    1 star
    This is one of the worst companies on the face of the earth. I suggest that masuh m contact the Minnesota Attorney General's office and file a complaint. It's easy, free and can be done online. DO IT NOW!
  • Review frommasuh m

    Date: 09/07/2024

    1 star
    I am a retiree and my wife is technically blind. our sole source of income is social security benefits. There is a HOA fee of $325 which is due on the first of January each year. Failure to do tat results in a penalty of $25. Because we were late in paying the fee, FirstService charged me a late fee of $25. I called to get the late fee Waived and i was told that they will tak care of that and new bill will follow. Instead I got a new bill with added late fee. I called again and i was told tat the late fee will be waived. i then received another bill with another addition of $25, now my bill is $375, I called again and was given the same assurance. Then in June, I got a legal notice from an attorney representing FirstService, demanding a sum of $502. I called FirstService again and I was tuld that I have no choice but to pay the money. I pleaded my case that I am a retiree and my wife is technically blind. Yet, no response other than a demand for payment.
    They have been adding late fee on top of late fee.
    This is unfair business practice.
  • Review fromLy B

    Date: 08/07/2024

    1 star
    This management company is billing me $5,300 for a roof assessment due to hail and wind damage from the roof. My insurance will not cover the claim because I was not the owner on the date of loss. They are not going after the previous homeowners they continue to bill me and send me statement letters.
    This management company also did not disclose that there was hail and wind damage to the previous homeowners when they lived here. It was not disclosed in the closing paperwork documents. Not disclosing this information in a timely fashion allowed the closing paperwork to not clarify this information. The HOA knew that there was possible hail and wind damage but they did not communicate properly.
    As a HOA management company you should be going after the previous homeowners for this money and not bill me.
    There are a number of homeowners in this area that are affected by the same outcome I am having. If multiple homeowners are upset and are frustrated with communication then is it the homeowners problem or the managements problem? They need to take responsibility as I have taken responsibility for myself.
  • Review fromRuth C

    Date: 07/26/2024

    1 star
    My high monthly HOA fees (over $900 a month) pay for security and building repairs. I had reached out to security for assistance in getting access in the freight area of the building I live due to a short-term pod malfunction issue. Security was dismissive and walked away from me rather than assisting.
    This ended up putting me in a predicament where I was risking expensive furniture getting stolen because I couldn't just leave it in the freight area, so I had to bring large bulky items into the building in a way that was not preferred via the residential entry area rather than the freight area. While moving these items in, the furniture hit the wall and caused damage to the wall. I contacted the FSR building contact right away and explained the situation. Yet I received an $800 invoice to pay for the wall repair. I am requesting an apology from the security team for the dismissive treatment I received and the resulting costs.
  • Review fromKathy S

    Date: 07/23/2024

    1 star
    FirstService Residential has been the management company for my townhome property in Maple Grove, MN for several years. A couple of years back, we were hit with a drastic, unexpected additional increase in our dues a couple of months into the new year after budgeting for the amount they originally stated. This was followed by a notice that we would be responsible for a higher percentage of repair costs. However, even with higher out-of-pocket costs for homeowners, their attention to property care in my development has steadily declined. Huge evergreen shrubs are 6 inches from completely blocking the path to my front door. Landscaped areas are overgrown, in general, with lower windows being blocked, shrubs growing to the level of the decks, tree limbs encroaching into deck space, & tree limbs blocking common walkways. Dead shrubbery is not replaced, weeds are allowed to grow, and some are 3 feet high. In the winter, walkways were not cleared of deep snow, and walkways with poor drainage are not corrected. Ice is a huge safety issue on common pathways, including to mailboxes. In the spring, the mailbox path is underwater, and when the ice thaws. Some sidewalks next to raised walls are sloped toward the edge of the wall, and they feel unsafe to walk, even when the pavement is dry. Pathways that are not maintained are a hazard to the elderly and those with mobility issues. I know this first hand. Association rules are not enforced. Some neighbors have taken to allowing their dogs to defecate on the decks routinely, which is left to accumulate. The uniformity of the exteriors is being lost as replacement deck, and garage doors are not being painted to the original color. Trash bins and other paraphernalia are allowed to be stored outside the garages. There are different property managers within the same community. The complex across the street or one block down can have different managers that may manage better or worse. You don't know what you'll see block to block.
  • Review fromAngry homeowner from last year Z

    Date: 06/02/2024

    1 star
    I don’t understand how this company got all stars? It is the worst company to deal with. The previous manager Cathy C told me not to email her anymore. I emailed her supervisor Justin asking if this type of work ethic is acceptable and demanding that corrective action be taken so this never happens again . Within 2 weeks Cathy was fired and I received an email letter from an attorney of a cease and desist letter for something that was not even related to what was being discussed at the time. Justin who was Cathy’s manager was the one who thought that this would be a good idea to encourage board members to agree to it. How is this fostering a positive working relationship? It just proves the lack of unwillingness to work with owners.
    Our current manager Pat does not respond to emails, work order requests go unanswered, requested documents are not provided or sent. Calls requesting a call back are met with emails asking what was wanted with no call back.
    And during board meetings our manager allows board members to disrespect owners by referring to them in derogatory ways, owners are screamed at, talked over, and spoken to constantly in a condescending tone.
    The contractors they hire are horrible. The manager said he couldn’t get anymore than 2 bids for snow removal because the companies he called does not service this area. Impossible! This is called being lazy and not taking the time to research other companies.
    Run away if you are looking into this company, all the reviews posted here are correct.
  • Review fromAdria C

    Date: 04/30/2024

    1 star
    This Management Company is bottom of the barrel. Charged me a late fee after I specifically requested clarification about my monthly HOA fee. I was told it was decreasing, when in fact it was increasing. I reset my auto-pay to reflect the amount they told me, then I get charged late fees for the difference. They refuse to remove the late fee. ***** this company, and **** the people who work there.
  • Review fromJade M

    Date: 04/10/2024

    1 star
    I’m not the type to leave reviews like this, but I have to say First Service Residential has some of the worst customer service I’ve ever experienced. Every representative I’ve talked to is rude, callous, disorganized, and terrible at communicating. The first time I ever talked to the on-site office manager at Black Forest Condos, she barked at me for asking a simple question. After multiple requests over several months, I only received paperwork I needed from her after I involved Black Forest’s Board of Directors. Over the past year, I’ve had multiple open work orders that I’ve not received any updates for, and all the representatives I’ve talked to seem to have no understanding of what’s going on, or they just don’t care. I’ve been hung up on multiple times and I’ve had to leave my home and stay with family due to unresolved maintenance issues. I’m extremely frustrated with their lack of professionalism and basic human kindness, and I would not recommend their “services” to any HOA.
  • Review fromDr Mary D

    Date: 10/23/2023

    1 star

    Dr Mary D

    Date: 10/23/2023

    On October 13, 2023, I received a notice with New Parking Policies. All residents were provided a homemade paper laminated rearview mirror sign with their address. additional parking if you or guests need to place on dashboard the name, address, telephone of condo owner. Policy unanimously approved by HOA Board on June 28, 2023. FirstService manager was at meeting. The Police Chief immediately inquired if we had a management company! The mayor has asked to be copied and kept informed of the situation. The second Public Safety issue arose in 2021-2022, when 12 buildings, 80 units underwent major residing. Knox boxes were removed from buildings. Upon completion they were not reinstalled. Several requests were made for reinstallation. At 2022 Annual meeting the issue was raised again A Homeowner was told to put it back on the building himself. Fire Marshall June 21, 2022, reported 506.1/ 506.2 violations. Fire Marshall reported June 30th he left 2 messages for HOA President not returned calls. FirstService denied knowledge. He was emailed June 28th violations and forwarded to President. Further inspection noted other concerns. Isn’t FirstService's responsibility to help association be in compliance, especially when they managed project. Knox boxes were reinstalled & we needed to add reflective addresses on inside doors, additional keys needed for Knox boxes, removed blocked water closets and label pipes. For one year they failed to resolve secure door issue. In October 2017, Fire Marshall suggested he check the doors and make sure his keys worked. On October 5, 2017, repairman adjusted door. Two hours later Fire Marshall arrived. His keys worked, remained “insecure.” He stated, “This door needs adjustment.” I told the Fire Marshall it had been adjusted two hours earlier! It begs the question, “Why does resolving issues always involve getting Public Safety officials involved.” Kensington HOA Homeowner

    FirstService Residential Minnesota, Inc.

    Date: 10/31/2023

    FirstService is the property management company for Kensington Manor Homes and represents the ***** of *********.The ***** of ********* addressed the homeowners concerns as follows:The **** Boxes were reinstalled. A board member met with the Fire ******** on September 20, 2022, and all keys were updated and tested.In response to the homeowners request to revise the guest parking policy, the ***** of ********* reviewed the matter. The parking passes contain essential homeowner information to manage parking effectively and prevent inconveniences or emergencies. In the past, issues arose due to unattended vehicles, alarms triggering, or obstructions for emergency vehicles. Its important to note that no parking pass is required for those parking in their own driveway or garage.The ***** values the collaborative spirit of the community and its residents and does respond to homeowner concerns.
  • Review fromKimberly R

    Date: 09/09/2023

    1 star
    First Service Residential – Bloomington, MN
    • Open Work order’s for Months w/ no date/communication to resolve
    • Does not offer cost saving options
    • Residents offer and orchestrate solutions
    • Does not initiate RFQ’s
    • Does not coach volunteer BOD’s
    • Does not hold vendors accountable for contract failures
    • Adds excessive fees for larger projects (2.5 %)
    • Management fee increases approximately 5% annually
    • Communications such as Agenda’s and Financials are not timely
    • Weekly / Monthly property inspections are improficient and not thorough

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