Reviews
Customer Review Ratings
Average of 608 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromScott G
Date: 09/14/2022
1 starWe order a thousand rounds if ammo to out they cancelled our order without notifying us. They have deducted money and refuse to return it. They stated that it was destitution wrong info.
Guns.com LLC
Date: 09/19/2022
Hi ***** - Your credit card is not charged until your order ships. If there was any type of listing error that resulted in your order being cancelled, your credit card would not have been charged. Please reference our terms and conditions in section 3A for further information at https://www.guns.com/terms-and-conditions. If you need further assistance, please give our Service Team a call at ************. Any of our ************ would be happy to help.Review fromAllan H
Date: 08/25/2022
5 starsGREAT CUSTOMER SERFVICE, FAST FREE SHIPPING AND LOWEST PRICE I COULD FIND...!Review fromMichael R
Date: 08/23/2022
2 starsThe business model of guns.com allows FFLs to post new weapons for sale without regard to "street value" or transparency to buyers. This allows misinformed buyers to be taken advantage on pricing with minimal recourse on pricing guarantee ($100 ***** I don't like to haggle on purchases, but when a manufacturer, like Sig *****, links directly to guns.com for a "Buy Now" purchase option you expect the price to be consistent with other FFLs throughout the internet. That's not the case with guns.com. Prices on new weapons can vary as much as 200% from day to day. Its like buying on **** without knowing how many items are for sale and how many sellers are actively selling the item. Guns.com reeks of used car salesman shenanigans. I would not recommend any buyers purchase from them until they provide equal transparency to buyers.Guns.com LLC
Date: 08/26/2022
As part of our guns.com promise, we work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own inventory, supporting our nations gun stores and your local community. We allow our network of FFLs to establish pricing, and we present you with the best pricing at that time.Review fromM. S.
Date: 08/23/2022
1 starStay away from guns.com. Buy your gun from your local gun store. guns.com will charge you 20% for restocking fee and shipping if you cant release your gun for any reason. I bought a $1000 gun which I couldnt release it due to the local laws. They charged me $300 to return it. 30% out of pocket and didnt even touch the gun!Guns.com LLC
Date: 08/26/2022
We built a return policy designed to let you shop with confidence and make things as easy as possible when things don't work out. For an accurate overview of our return policy, you can view it at www.guns.com/return-warranty. Our ************ in **************** are always happy to help answer any questions, and can be reached at ************ Monday - Friday, 7:30am - 6pm CST.M. S.
Date: 08/28/2022
Cosumers be aware to read the return policy before purchasing anything from guns.com becuase this company will take your money in a heartbeat if you end up returning anything. Even if you didn't even eceiving the gun.IF YOU WANT PEACE OF MIND, DON'T DO ANY BUSINESS WITH THIS COMPANY. TOTAL RIP OFF.Review fromWilliam H
Date: 08/08/2022
1 starOrdered a handgun and had it shipped to a local dealer from their website of approved dealers for the transfer.The dealer does not do transfers and sent the gun back to them. No notification from anyone. Now they say its up to me to find another dealer to ship it to.At this time, no one knows where the gun is. **************** on the phone was uninformed and of no help. Have yet to hear back from on line customer service.So at this moment I have no idea if Ill ever see the gun.Review fromJohn M
Date: 08/04/2022
1 starUnethical at best. They deliberately designed their software to be unethical. That is why they will never allow buyer and seller to communicate. Seller was willing to except a lesser amount. Guns.com confirmed this to me, but still would not allow the sale unless I paid full price. Of course seller has no idea I was willing to pay what they requested. All they know is I disappeared. Guns.com was merely preventing the price from going down, so they would receive more money. Pathetic!Review fromJoe B
Date: 08/04/2022
1 starI ordered a new rifle. I was clearly shipped a used rifle. It was returned by the original purchaser. The return address on the shipping box was from "Customer Returns". The gun was not packaged correctly and was dirty. AVOID!Review fromClaudia R
Date: 08/03/2022
1 starVery disappointed experience, purchase a 38 super rock Island, they send me the wrong one ********************************************************************************************************** how I had to do a long process to get the correct gun, or a refund, I feel this company is not honest and don't have the right inventory post in there sigh buyer be were, shop some were Else I should had shop somewhere else
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.