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Business Profile

Heating and Air Conditioning

Genz-Ryan Heating, Cooling, Plumbing & Electrical

Reviews

Customer Review Ratings

4.37/5 stars

Average of 119 Customer Reviews

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Review Details

  • Review fromIan W

    Date: 08/22/2023

    5 stars
    He did great and was very thorough and clear on what he was doing
  • Review fromPam W

    Date: 08/21/2023

    5 stars

    Pam W

    Date: 08/21/2023

    John did a great job preparing my furnace for winter. He was very courteous and explained everything he did. Great service!

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/22/2023

    We're so happy to know **** was able to help prep your furnace for winter. Thanks for choosing ***************** Heating, Cooling, Plumbing, and Electrical!
  • Review fromMatthew P

    Date: 08/09/2023

    5 stars

    Matthew P

    Date: 08/09/2023

    Our AC went out and it was 80 degrees in the house for a week. I originally had a terrible experience with a different group who came out 4 times and didn’t fix the problem once. I was very frustrated and called Genz-Ryan because I needed a second option. Ter L has been an incredible help. He came out the day we called, ran every test available to ensure he was getting to the root of the problem. He walked us through the process and was quick to schedule the follow up. He even went out of his way and offered to go get an AC window unit and install for us just to ensure the house was cool until the full repair was done. I would go out of my way to recommend Genz-Ryan and Ter L to anyone who might be in need.

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/14/2023

    We're thrilled to know you had such a wonderful experience with ***. We're happy to help! Thank you for choosing ***************** Heating, Cooling, Plumbing, and Electrical!

  • Review fromMary M

    Date: 08/04/2023

    5 stars

    Mary M

    Date: 08/04/2023

    The rep was on time, professional and gave a great explanation of what was needed. I felt the pricing was fair as well.

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/09/2023

    We're so happy to know you had such a positive experience with our team! Thank you for choosing ***************** Heating, Cooling, Plumbing, and Electrical!
  • Review fromRoger W

    Date: 08/03/2023

    5 stars

    Roger W

    Date: 08/03/2023

    quick, effective, honest, helpful
    quick, effective, honest, helpful
    quick, effective, honest, helpful
    quick, effective, honest, helpful

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/07/2023

    We're happy to know we could help! Thank you for choosing *****************!
  • Review fromLonah A

    Date: 08/02/2023

    5 stars

    Lonah A

    Date: 08/02/2023

    Arrived as expected on time
    Great information
    Knows company products well.
    Respectful
    Neat available for me to ask questions .Just a loving young man who loves what he does.
    Thanks.

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/04/2023

    We're so happy to know you had such a positive experience with our team! Thank you for choosing *****************!
  • Review fromBecky N

    Date: 08/02/2023

    5 stars

    Becky N

    Date: 08/02/2023

    Genz Ryan and Noah were wonderful!!!!! He was here about an hour and a half tuning up our Air Conditioner. He did not try to upswell me on anything and I was the one asking the condition of our ducts. He offered to have his office call the next day if I wanted to discuss cleaning them. He was polite, kind, professional, super sweet to our barking dogs and I would love for him to come out the next time we need something!!!! We love Genz Ryan!!!!!

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/07/2023

    We're so happy to know you had such a positive experience with ****! We're so happy you #LoveThoseGuys! Thanks for choosing *****************!

  • Review fromTom H

    Date: 07/28/2023

    5 stars

    Tom H

    Date: 07/28/2023

    Service Tech was great. Kainen said that he genuinely enjoyed his job and that he wanted to learn all he could. He was concerned as to what the customer really needed done to feel satisfied. Genz hired a good one! Now keep him!

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/02/2023

    We're happy to know you had such a wonderful experience with ******. It's our pleasure to help! Thanks for choosing ***************** Heating, Cooling, Plumbing, and Electrical!

  • Review fromImran A

    Date: 07/27/2023

    5 stars

    Imran A

    Date: 07/27/2023

    Kainen arrived this morning and he did a fantastic job no questions from me. I am a happy customer.

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/02/2023

    We're happy to know you had a positive experience with ******. Thank you for choosing ***************** Heating, Cooling, Plumbing, and Electrical!
  • Review fromMary R

    Date: 07/27/2023

    5 stars

    Mary R

    Date: 07/27/2023

    Dalton was excellent. He spent time to explain my options and provide me with choices. You can tell he has the expertise so I felt confident making decisions. We are in the middle of a unbearable heat wave and I am certain it takes a toll on HVAC experts. You would have no idea. Dalton came in with a huge smile and wonderful attitude that remained the entire time. He is a treasure!

    Genz-Ryan Heating, Cooling, Plumbing & Electrical

    Date: 08/02/2023

    We're so happy to know you had a positive experience with ******! We're happy to know our team could help!

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