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Business Profile

Pillows

My Pillow, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pillows.

This business has 1 alert

Important information

  • Customer Complaint:
    Better Business Bureau accepts and reports customer complaints
    against MyPillow within the consistent manner and process it does for any
    business located in its services area throughout Minnesota and North Dakota. As
    of June 2019, MyPillow notified BBB that it will no longer attempt to resolve
    any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your
    complaint to the company.

Complaints

This profile includes complaints for My Pillow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

My Pillow, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for ongoing subscription and I need it canceled.

      Business Response

      Date: 06/23/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warranty fraud all products arnt 10yrs supposedly my purchase was a open box item even though shipping invoice didnt state that. Who the h*** sells open sheets? Thats a shame i though they were new i guess i willnt be buying my pillow products anymore my pillow products seeing as it didnt even last two years and its not under warranty. Was purchased 9/22/23

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order for two pillows and a pillow case more than 20 days ago. The product was supposed to be shipped within ***** days. I checked on my order and the tracking number with the **** says: label created, not yet in system. It says a status update is not yet available on my package. I contacted My Pillow customer service and they said they can't tell me when my order will be shipped. I asked to cancel my order and the lady said she would have to call her supervisor as the order has already been shipped. She lied. My order has not been shipped. I asked for a refund and she declined to assist with my request. I told her I would file a complaint with the BBB. I want my order to be delivered in an immediate timeframe or refund my money in an immediate timeframe. My phone number is ************

      Business Response

      Date: 05/05/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.



      Customer Answer

      Date: 05/05/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      MyPillow finally sent the product that I ordered, probably as a result of my filing this complaint.  I reject their assertion that BBB is not a legitimate company. I will NEVER purchase anything from MyPillow again! Very poor business! No wonder all of the major retail stores stopped carrying their products!  

      Thank you, BBB!

       

    • Initial Complaint

      Date:04/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pillow from my.pillow it was shipped ************************* mail at around 25 days I paid for shipping insurance after several emails they refunded a partial of my money they kept some

      Business Response

      Date: 04/22/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:02/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* and his company are committing fraud by his speaking in obscene ads about on going sales. He had a holiday sale that continued through February. Now he is having a MEGA sale, and offering replicates of his cross, which I have criticized for years as inappropriate. I was a Senior Partner at ********, and audited **************, ************, **************************** and ran two LBOs for Kohlberg, ***********************, who said, I was the best of 16 partners before me.

      Business Response

      Date: 02/18/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:02/14/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1-22-25 I ordered a mattress topper from My Pillow. Shipping stated ***** days which seems long but ok. On 2-5-25 I reached out via their chat platform since I hadnt gotten an email that product had shipped. That day I got an email that it had shipped and when I checked with the *** link a few days later it stated the shipping voucher had been prepared but the product hadnt been handed off to ***. I checked this daily with *** only to fine same status. My Pillow did provide me a 50 gift card at this time. Ive followed up two more times. Today when I reached out via the same text platform due to their phone hold time being 20 minutes with no pick up, I was refunded the shipping fee with no explanation of why product hasnt shipped or any indication as to when it will ship. It has now been 23 days since my order was placed. I would like a full refund but they avoid this topic when I bring it up. I am filing this complaint after seeing many unhappy people on Yelp or similar sites about this company that I thought had a great reputation. Very frustrated.

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is charging a fee of $17.04 for a reshipment even after stating numerous times I did not want the product and they shipped anyway and want me to pay it.

      Business Response

      Date: 02/18/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order to My Pillow, a king size 3 inch bed topper December 23, 2024. I have repeatedly requested a delivery date. January 22, 2025, I received an e-mail letting me know the product had been shipped. With that e-mail there was a tab to show me the tracking number. There was no tracking number with that ******* I called the company asking where the tracking number was. I was told the product had been pulled, tagged for pick-up for *** and they did not know why *** has not picked up the order from them. Several days I called asking for an up-date on where my order was. I was not not getting type of resolution with customer service, I sent an e-mail to ******************* 21, 2025, requesting an update about a delivery date, explaining when I first made the order and that I have not received any response from the company. ****** ******, Manager of ********************, has yet February 7, 2025 been able to tell me when I will have a delivery date or a tracking number.The first e-mail I sent to ******************** 21, 2025, explaining my problem, I informed him, if by February 7, 2025 I did not have a delivery date with a tracking number, I would be contacting the BBB.I have no where else to turn to get the product I paid for or have my money returned.

      Business Response

      Date: 02/18/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 02/22/2025

       I am rejecting this response because:

      As a consumer I think it's a very sad situation that My Pillow response  to my complaint is: We do not recognize the Better Business Bureau as a legitimate company. 
      Therefore, we will not be responding to any further communications.

      Now that I received the bed topper that was ordered December 23, 2024. After contacting the BBB, the following day I received a tracking number and delivery date of February 12, 2025.

      After sleeping on the bed topper for about nine days, there's already a cupping area where I have slept.

      In order to return this mattress topper for a full refund. It must be shipped back to them rolled up in the original box or a smaller one. When you receive the mattress topper from My Pillow, it has been tightly folded and compressed into a box. Once you open the box and un-fold the mattress topper, you must wait 12 - 24 hours to sleep on it so it has time to fully decompress.

      There is no way to be able to return the mattress topper to get a refund.

      I will not recommend My Pillow to any one for any reason for any of there products.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order on My pillow on 10/14/2024 and it has been well over the 10 business days, and still have not gotten the order. Plus the free gift was a download of **** ********* book in which I do not know how to do, so I am asking for a free pillow of my choice . And since they have inconvenience me and not standing up to their end and not sending me my order I am also asking for another pillow. This is not how you run a business, and say one thing and do the total oppisite. Plus they do not give any tracking number to track your order at all, not good good business smart.

      Business Response

      Date: 11/01/2024


      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications. You can contact MyPillow directly at ************.

      Customer Answer

      Date: 11/03/2024

       I am rejecting this response because: This is a legitimate complaint and should be valued as that, and respond to this. Not a very good business when you not accept the BBB. and therefore I am not a happy custoer at all. 


    • Initial Complaint

      Date:08/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving about 3 spam emails per day from this company advertising their various products. I keep clicking on unsubscribe and blocking and reporting spam and yet they just keep coming. 3 every single day. They won't stop! It is clogging up my email account and constantly sending me notifications of a new emails. I want them to stop sending me emails.

      Business Response

      Date: 09/10/2024

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    My Pillow, Inc. is NOT a BBB Accredited Business.

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