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Business Profile

New Car Dealers

Rapids Honda
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Approx March 2024 I contacted Rapids Honda to do a recall repair (fuel pump) that Honda has sent me a recall notice for. My 2019 Honda CRV had been having issues with the fuel pump and was causing problems but my car still drove I called Rapids Honda and was told they would charge me to bring in vehicle, even though recall form said its free. Manager told me they had to charge me (paper work said its free). Was also told no parts were in. So they couldnt even fix my vehicle. Told them if they cant fix my vehicle then Ill wait til part comes in. Was told I would get called. Never was called. My car eventually stopped running and has been dead in driveway since April 2024. Ive made multiple contacts with rapids Honda for a resolution to get none. Ive called only to be hung on up on one occasion. Ive asked for help fixing my car and have been told the Same story that they dont have parts and if I want car fixed I would have to pay them for service they legally have to do for free.

    Business Response

    Date: 02/28/2025

    I reached out to Mr. ******* today in regard to his BBB complaint.  He stated he had called us here at Rapids Honda to inquire about the recall on his 2019 CRV.  He said he did not like the way he was treated on that phone call which led to his complaint.  After speaking to him today, I sent him an email offering to have his vehicle towed into our facility to get the recall repair completed and to figure out why his vehicle has not been running.  He is currently in the hospital, but said he will contact me when he is back home.  Let me know if you need any other information. 

     

    Thank you, 

     

     

    ***** ******** 

    Service Director 

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2024 i purchased a vehicle from this dealership, and was all good and dandy. But now in September i went in for an oil change at a repair shop and they said i need a complete engine replacement. Which is crazy cause i I just bought the car. I went in to the dealership to see if because I just recently bought the car if they would replace the engine because I havent had it that long so I dont know how it is already completely broken. But they said no, and tried to sell me an even more expensive car instead of just replacing my engine. They told me that I should just let my car get repossessed because Im young and wont be buying a house anytime soon even though it would stay on my record and negatively impact my credit score. I brought it to a ******* dealer shop to see if the car fits under warranty and ******* said no. And the Honda said I should have gotten a warranty but that wouldnt have done anything because the warranty doesnt cover engines. Im just looking to get my money back and to be able to cancel my loan by selling my car back in full price so I can get out of my loan.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2013 ****** Camry with 62k miles on it in August 2020. January 26th 2024 the head gasket blew with 96k miles. At the time I purchased it, the car was less than 11 years old & had less than 80k miles so it should qualify under the lifetime power train warranty. I called Rapids Honda & left voicemails inquiring about the power train warranty beginning in February 2024. I did not receive a call from anyone until June 19th 2024. That call was a check in to see how everything was going with the car, not in response to my messages. The associate I spoke to initially said there was nothing on the account stating I had called, he reiterated that my car should be covered under the lifetime power train warranty as I had thought & got me in contact with my sales **** I talked to the sales *** twice & then he stopped communicating with me. I have also left voicemails for the service manager & have not received a response. Just today (7/19/24 at 11:38am) the sales *** answered my call to immediately tell me h*** call back, which he did not. It has now been almost 6 months, it feels as though my issues are being ignored in hopes I go away.

  • Initial Complaint

    Date:12/04/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In short here are the key pieces that were fraudulently represented/charged:-I was charged $399 for ************** when I told them I did not want it -The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. -I was told I was getting the full amount I asked for my trade of $13,5000. They instead stole my down payment to cover $2,000 and only gave me $11,500 for my trade.- Was told for majority of the sales process I would get powertrain warranty, 2 minutes to the end of the deal he changes tune and now no warranty. - Two rear seat belts were broken and I was given a promissory note state they would fix them. I have now been told they were "ordered today" 3 different time.- Two weeks after purchasing the car I returned to the dealership to discuss the above issues with my purchase agreement. I asked for my trade in back, they stated it was already sold.-Miraculously the same day I visited the dealer another $2,000 went missing from my bank account. They charged me twice 2 wks apart for my down payment. - I was charged my monthly car note for my trade in that was supposedly sold 2 days after visiting the dealership. Meaning they didn't have the title work done yet, but some how already sold it?- I told them I had financing already secured, they ran my credit anyway.- The had to come to my house to get their copy of the purchase agreement. They accidently sent it home with me and that is why none of my paperwork was completed for 2 wks. Had I not raised h*** I am unsure if they would have ever caught this. - Overall terrible experience, poor customer service, no one answers their phone and they only call back when it benefits them.

    Business Response

    Date: 07/18/2024

     We did refund her

    Thank you,

    ***********************

    Business ********************* Director

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