Reviews

Review Details

• Review fromAmy C

  Date: 07/16/2024

  1 star
  Worst experience I have ever had with an auto dealership when purchasing a NEW or even used vehicle. I should have driven the extra miles and gone to the dealer I normally work with. Lesson learned!

• Review fromChip P

  Date: 05/17/2024

  1 star
  Clutch warranty work done at 19k miles. Problem occured again at 75k miles and they wanted $3,900....yea. No.
  Called corporate because no one in your service department wanted to do anything so I have to do it myself. Was told to deal with the dealer and work somethinf out with them. Dealer tells me to call corporate. Corporate said dealer did the work so try to get them to fix it. Dealer wants $3,900 for a botched clutch job.
  Mind you I drive this car like a grandpa so its not me. Very disapointed with the result. Paid $100 for a diagnostics to tell me about a problem I knew I had....completely useless dealership and poor representation of Honda as a brand. Selling my car and buying a Toyota. Byee!!!

• Review fromDerek & Sabrina K

  Date: 04/29/2024

  1 star
  The experience in general was awful. We are partially to blame for not reading paperwork thoroughly. We were pre-approved through our credit union but because it was 5pm on a Friday we had to go through the dealership for financing. It starts with us never actually seeing or being taken to the finance department. Our sales guy kept going back and forth with the finance department while he kept trying to push & add things we refused. He also told us they were checking other financial institutes for our loan because they thought they could get use lower interest rate. They originally told us we had to pay over $1,000 for an additional paint protection & this was mandatory for Honda we definitely questioned this. After all the crazy back and forth and paperwork it was late and rushed and we left. We called within 24hrs of purchasing because the numbers didn't make sense. That's when we found out that we were charged a warranty for $3450 instead of the tint for $599 for 7 windows. Then found out we could have refused the paint protection too. We talked with the sales manager and told her everything, offered to return the car and start the process over and she claimed we couldn't because financing had already been sent and it was a Saturday. Eventually she agreed they would refund us for the warranty and the paint protection and she would talk withe sales. we had to sign paperwork and they would send payments to bank loan directly for refunds. This took weeks and us calling many times for the refunds. The weeks following letters came stating why were denied a loan from other banks including the one we were pre-approved with, the reason was the loan was far higher then the car was worth which makes sense now that we know they overcharged us. So checking for better rates was another lie we were told. When we went in for the tint the technician told us we could only tint the two front windows since the other windows had factory tempered glass something we did not know.

• Review fromAlexandra C

  Date: 07/28/2023

  1 star
  Go anywhere else. Purchased a 2019 Honda CRV. Stay away from Roger Thomas. That misogynistic pig scammed me into "included packages" which cost me over $2000 over the price I was promised. Tried to get a refund and was only allowed to recover $1550. Then only refunded $1500. After waiting for the dealer to get the vehicle "ready" one remote was dead. Drove it home to find a hoard of children's snacks and garbage in the seats. Vehicle was filthy! Not to mention the stress of the down payment caused by a "clerical error" from their accounting department.
  When I called for them to resolve the issue they offered no way to reconcile the issue and instead read me a script on their focus on having repeat customers.
  Again run. Don't get sucked into a slightly cheaper vehicle because you will just be paying in worthless scammed addons and time.

• Review fromPaul G

  Date: 07/05/2023

  1 star
  My wife and I had our 2016 Acura MDX serviced at this dealership since we bought it. We have completed all recommended/required maintenance early and or on time. We now need to replace the engine at 108K miles. We have spent well over 4k this year in scheduled maintenance alone. This dealership and service department has not taken any responsibility nor have offered any compensation towards the replacement engine. There have been elements of dishonesty and lack of integrity. The service department did not conduct the investigation properly and submitted a claim for warranty without sufficient documentation. They obviously do not know what they are doing. This dealership does not operate with integrity or accountability. The Assistant Principal, AGM, still has yet to return a call to me from 6/23. I would not recommend anyone buy from or service their car at this dealership. Honda should do an audit and an investigation into their practices and remove all leadership. This lack of quality assurance and control is completely undeserving of the HONDA name.

• Review fromKay G

  Date: 06/17/2023

  1 star
  If you want to get ripped off and sold a used car with issues, then this is your place! They LOVE to talk down to nurses, especially the manager Kevin Schiltz. Apparently, our profession is like a used car and we are just FULL of PROBLEMS! It’s been 4 tries and this place still can’t get their stuff together enough to realize what they are doing is illegal and ADMITTING ON CAMERA they misrepresented a sale of a vehicle will hold up in court. I highly suggest you rectify this issue with our truck or you will lose more than just business