Complaints

This profile includes complaints for Maurices Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Maurices Inc has 29 locations, listed below.

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• 

  Maurices Inc

  425 W Superior St Duluth, MN 55802-2625

• 

  Maurices, Inc. #1093

  2107 S. Main St. Bellefontaine, OH 43311

• 

  Maurices

  3795 N Newton St Space 175 Jasper, IN 47546

• 

  Maurice's

  2825 S Glenstone Ave Ste 16 Springfield, MO 65804

• 

  Maurices

  1808 W. 1800 N. Suite C Clinton, UT 84015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order I placed arrived in three separate shipments. Two of the shipments had packing lists and contained the items shown on the packing lists. The third and largest shipment did not have a packing list and was missing three items, all three of the items were kimonos. How do manage to omit three of the same article of clothing from the package. Almost seems like that was on purpose and that maybe I wouldn't notice since there was no packing list included. I spent $300 on this order and coordinated the clothes to go together. I really want those items and if you can't produce them quickly, I will be forced to return the whole order. This is not only inconvenient but, extremely poor quality control and customer service. The order number is *************.

  Business Response

  Date: 05/13/2025

  Hello, 

  Thank you for reaching out to **************************. 

  I do apologize for the items missing from your package. I have reviewed your contacts with our customer service team and I do see that on 5/10 our team re-ordered your missing items for you and are currently in transit to you at this time. 

  If you have any other concerns, please let us know. 

  Thank you, 

  maurices

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off this card back on October 31, 2024. I was told it was paid in full. Only to receive another bill later. Call me crazy, but when I pay off my other credit cards they don't send me a bill after I pay them off. Also they call 7 days a week none stop. I am not paying any more money to them.

  Business Response

  Date: 04/10/2025

  Hello, 

  Thank you for reaching out to **************************.

  I have reviewed your concern, unfortunately our credit card is held by a 3rd party vendor. We do not have access to your maurices credit card account. I will forward your concern onto Bread Financials concern department and they will reach out directly to you. 

  Thank you, 

  maurices

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid off balance on Maurices credit card in November 9, 2024 on time. They then charged me $3.I wasnt aware I owed anything because full balance was paid. I paid the three dollars late because I didnt know they were charging me a finance fee( according to the business). I called them to close the account that same day. I asked her to close it and if I would incur any more cost. She said no account is closed youre good. Now Im getting an email that I owe Maurices $21 for a late fee from December because the $3 were late by two days. How did the *** that closed the account not mention anything. And now Im afraid Ill pay the $21 then theyll say I owe finance fee and continue on and on.

  Business Response

  Date: 03/05/2025

  Hello, 

  Thank you for contacting **************************.

  I have read through your concern, and unfortunately our credit card is held though a 3rd party, **************** I have passed this concern off to their team to research and reach out to you directly. 

  Thank you, 

  maurices

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some clothes from this store. A week later they were on clearance. The lady working the cash register could not credit my card. She told me to call customer services and they could credit it. **************** says the store can credit it. Both say that other. I want my card credited. Once this is done I will gladly close my account at this store.

  Business Response

  Date: 02/11/2025

  Hello, 

  Thank you for reaching out to **************************. 

  Could you please provide me with your original receipt of your purchase and any documentation of the items on clearance? If you have already provided those to our customer service team, please let me know that as well. 

  Once I'm provided that information, I can work with the correct teams. 

  Thank you, 

  maurices

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is relentless with the constant emails, chats and communication. I'm no longer a customer of their and have asked that my information be removed from their system. This is now taking over 6 months. It is almost harassment when you are told your information is being removed but you continue to receive notices. I want my information removed. no further contact with this company.

  Business Response

  Date: 01/29/2025

  Hello, 

  Thank you for reaching out to **************************.

  I have read your concern, I am working with all of our teams to have your email/information removed as you requested. Our internal teams are diligently working on this request. 

  Thank you, 

  maurices

  Customer Answer

  Date: 01/29/2025

   I am rejecting this response because: I want it done. I don't want to hear that you are continuing to work on it.  I've sat on a text/chat for over an hour with a representative to remove my information. As of last Thursday and Friday (January 23 and 24, 2025) I received 2 more emails.  One with a $5 reward (not sure how I got this - I don't shop there) and the other was a survey.  REMOVE MY DATA!!! That is the only resolution I will take.  

   

  Thank you - *** ******

  
  
  

  
  

  Business Response

  Date: 02/13/2025

  Hello, 

  I was given confirmation on 2/12 that your customer information has been removed from our systems. 

  Thank you, 

  maurices

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 1/1/2025. Despite the stated 3-5 business days for delivery and the fact the I received part of my order in time, some of my order was being shipped several days later and wouldnt be received in time for the vacation I was due to go on. I would not be home to receive the order. I have ordered from this company many times and never had shipping take a full 2 weeks or more from the order date. Since part of the order had not shipped yet and I would not be home to receive it, I contacted the company to have it canceled. I waited in the customer care chat for 51 minutes despite the original 15 minute estimate. I received horrible customer service from ********, she was rude off the bat and got my order date incorrect and used capital letters on certain words to indicate her frustration with me. She offered no resolution and said that theres no way to speak to management about slow shipping or customer service complaints. I have been shopping here for years and spent thousands but it doesnt matter. I will never shop here again.

  Business Response

  Date: 01/09/2025

  Hello, 

  Thank you for reaching out to **************************.

  I have reviewed your concerns as well as our customer service departments incidents. 

  First, I do want to apologize for your experience, as we have coached the agent who assisted you. I do also see that another agent was able to assist you with different options for the package that did not arrive in time. If you do not want the items, please return to a store or via mail for a full refund on your unwanted items. I do also see that a $15.00 EGC was sent to you via email to use with us the next time you shop. 

  Please let me know if there is anything else we can do to assist you. 

  Thank you, 

  maurices

• Initial Complaint

  Date:12/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a giftcard on 11/19/24. On 11/22 I contacted support after noticing the package was lost. (Ordered to Ft Worth TX, and shipping was taking it from ****** to *******.) Support advised to contact for refund or replacement if not received after a week. Contacted support on 12/1 and support said too bad keep waiting even though package is still in *******. Refused to refund or replace or provide any assistance. Company can see the issue but refuses to provide any support or reimbursement.

  Business Response

  Date: 12/04/2024

  Hello, 

  Thank you for reaching out to **************************. 

  I do apologize for the inconvenience and the lengthy time it took for **** to get you your Gift Card. I do see that the gift card is expected to arrive today on 12/4. Can you please let me know if you receive that. 

  I have also reviewed your interaction with our customer service team, and will be using that as a training opportunity, as they should have assisted you in a timely manner with your lost package. To make this right, I will go ahead and refund you for this order, as that is what should have happened according to our lost package policy. 

  You will see that refund to your account within the next 7-10 business days depending on your financial institute. 

  Thank you, 

  maurices. 

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the maurices store in ************* on November 21, 2021. I dealt with ********. I purchased a hat and it is defective! I've never worn the hat not once! I took it into the store and ********** refused to do an exchange for a defective hat that is no more than $20 ! She said it is the policy not to return or exchange the product! I spend quite a bit of money at Maurices' and this is horrible service. I have never been treated like this before. I usually can do an exchange on an item. I usually don't even ask for a refund. This evening, I return my shoes. I'm going to return everything that I just bought from maurices and we'll never shop here again if I can't. Exchange a stupid hat!!! ******** stated she doesn't make the rules and that I can't exchange or return a silly hat for another hat.That's all I wanted.Because I pay for the merchandise and it's defective. I will seek legal counsel on this. Because you can't sell a defective product and either. Not give me my money back for it. Or what exchange it? Which all I wanted to do was exchange it? I was even going to purchase more items.This evening, and I did not because ofthe way that I was treated by ********. Since she said she didn't make the rules. I said I don't make the rules at my job either. But I know better than to treat a customer like that over a less than $20. Item, I would rather accustoss them or purchase something. Than to lose a customer over a $20 item. Please let me exchange my hat for another one. And I will buy the things that I was going to buy, okay. Otherwise I will call my lawyer.

  Business Response

  Date: 12/04/2024

  Hello, 

  Thank you for reaching out to **************************.

  I have spoken with our store team, and they were going to have a manager reach out to you, to resolve this issue. If you have not heard from them by tomorrow 12/5 please let me know. 

  Thank you, 

  maurices

  Customer Answer

  Date: 12/04/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I don't get it resolved, I'll be in contact again. Thank you.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online order on 9/29/2024 with an understanding due to a statement on your website orders ship 2-3 business days. I have received nothing via email. I have reached out to customer service 2 times now being told the warehouse cannot locate my order. This order was for $279. That is still pending there for holding on my account. Here's the order number OMAW291092363. If you cannot ship it then why would I not be refunded. These clothes were for a trip that I leave for Wednesday clothing should have been here by then. Because there is still a hold on the account I was unable to use that money to shop elsewhere for clothing. I have tried repeatedly to understand whether to still expect order or you will not be sending. Hoping whoever sees this will be able to get my money back to me or my order. But a whoops sorry and a thank you for shopping with us is not appropriate in this situation. I will not have to use credit card to get clothes and pay interest on something you have not fulfilled. This is the first time I have ever shopped with you online and if this cannot be rectified will most certainly be my last. Website says processing and money still pending I want my money back or the order but you dont get to keep both. I really needed these clothes for work. If you can not get me my order can you please help by releasing the money.

  Business Response

  Date: 10/09/2024

  Hello, 

  Thank you for reaching out to maurices.com. 

  I do apologize for the inconvenience as well as the shipping issues that occurred with your package. Since the package was not able to be delivered in a timely manner, on a date that you needed your package. I have begun the return process for you. You will see the funds back into your account within the next 3-5 business days, depending on your financial institute. 

  Thank you, 

  maurices

  Customer Answer

  Date: 10/09/2024

   I am rejecting this response because: Today October 9th, I was notified by my financial institution that I now have ADDITIONAL charge of $256.68 from Maurice's. So that is a pending hold of $279.09, and now a charge of $256.68 totaling holds and charges totaling $535.77. I understand that you started a return but in doing so you charged my account both amounts. You started a return to sender for the package 12 min.'s after package was sent out causing both charges to happen. This has now put my in a major financial pickle. Still reaching out to customer service to see if the can send package to store to have me purchase them still as what started an almost $300 order was me needing work wardrobe...... But now having over $500 held I am still without clothes and now even worse off at trying to go buy them..... Still asking that a human reach out and not having to talk to customer service department that is not able to say anything other than a few lines. 
  
  
  
  
  
  

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for a rewards account without my consent. Even worse, I specifically asked if I was being signed up for anything and was told no. I called their customer service to find out how to delete the rewards account and was told the only way to delete it was to leave it inactive for two years. This unauthorized use of my data is already unacceptable but refusing to provide a method to remedy the situation is even worse.

  Business Response

  Date: 08/21/2024

  Hello, 

  Thank you for reaching out to maurices.com!

  I have researched in our loyalty system as well as our customer service system, I was not able to find contact or a loyalty account tied to the email address ********************** that has been provided in this concern. I also used the phone number and again wasn't able to find an account. Is there a different email address/phone number that this could be tied to?

  Thank you, 

  maurices