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Business Profile

Cell Phone Equipment

RXP Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

This profile includes complaints for RXP Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RXP Wireless, LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RXP Wireless, LLC

      16376 Wagner Way Eden Prairie, MN 55344-5753

    • RXP Wireless, LLC

      685 Opportunity Park Dr Ste 2 Paynesville, MN 56362-4646

    • RXP Wireless, LLC

      304 19th Ave N Ste C Princeton, MN 55371

    • RXP Wireless, LLC

      9034 Cahill Ave South Saint Paul, MN 55076-3543

    • RXP Wireless, LLC

      1213 Gilmore Ave Winona, MN 55987-2474

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Traded in two cell phones (one Android, one IPhone) on 10/5/24. Were told the Invoice would be sent to our email address. It never came. On 10/18/24 went back to their store and they gave us an invoice (for the equipment we bought) with someone else's name and address. We asked for one with our name and were told they could not correct the invoice they gave us. Revisited the store on 10/21/24 and was told the Manager would elevate our request to "Corporate" and he would call us back ****. No call back. On 10/24/24, followed up and were told the Manager was on vacation until "sometime in November".Not disputing the $$ amount we paid, just want a clean copy of the Invoice with our name on it and assurance our credit card info has not been shared with anyone else, including the person listed on the Invoice we were given.

      Business Response

      Date: 11/15/2024

      RXP Wireless has sold this location in February of 2024.  I have forwarded this on to the new owner.

      You may want to reach out to them also.  ********************************************************** 

      His name is **** *****

      Thank you and I hope this gets resolved

      *****

      Customer Answer

      Date: 11/20/2024

       I am rejecting this response because:

      I will reach out to the new owner, **** ***** shortly.  Not sure why the old owner, RXP Wireless, ***** couldn't do this, but guess it's just another example of poor business management skills.

      I will keep you posted.  Thank you, **** ***** - *****************************

      Business Response

      Date: 11/24/2024

      Dear BBB Representative,

      We have addressed the customers complaint regarding their invoice. A corrected invoice has been provided to Mr. ***** via email, which reflects the correct name and address as requested.  Please note that we have been attempting to contact Mr. ***** via phone, voicemail and email for approximately 3 weeks, since 11/06/24 and did not receive a response until today via email.  For Mr. ****** please note that after the  previous owner did forward the communication to us and we attempted to contact you several times.  

      The matter has been thoroughly resolved, and we believe no further action is required. We consider this issue final and closed.
      Please let us know if additional information is needed.

      Thank you for your assistance.
      Best regards,
      **** *******
      Head of Sales & Operations


      Customer Answer

      Date: 11/25/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/31/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/19/2023- visited location with promotional email for phone trade in for new phones, and was waited on by store employee (EJ) after being badgered to purchase phone insurance ( didn't need it), he proceeded to transfer data and finish transaction activating lines on new phones, said we were all set and sent us on our way. Neither phone worked and we were both forced to take a day off work (need phones to work) to deal with the problem and get phones working or delete entire transaction and leave with what we came in with, costing us $300.00 in lost wages for the day. The employee working (******) apologized extensively and asked for a chance to correctly transfer the phones and we agreed. He provided the district mgr's (*******************) email to communicate our terrible experience, which we did and got a response requesting my phone # for a further conversation, which after 10 days he hasn't called. I am requesting a store credit or if able, refund on my account for line activation($75.00x2=150.00) which does not equal lost wages for the day but would help when paying next bill.

      Business Response

      Date: 04/24/2023

      We spoke with the customer who stated they lost out on roughly $300 for missing work to fix stuff. Gave them a $70 credit and 2 charging cords along with wall plugs at no charge. She seemed very happy with the result and confirmed with us today everything is good on their end.

      Thank you

      Customer Answer

      Date: 04/25/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    RXP Wireless, LLC is NOT a BBB Accredited Business.

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