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Business Profile

Private Pool

Foss Swim School, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Pool.

Complaints

This profile includes complaints for Foss Swim School, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Foss Swim School, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The staff at ************ School ********************** location lied to me. I was signing up for 9:30am class. When the class started after 1 month since I signed up, they changed it to 9:15 and the instructor without letting me know. When we get there at 9:30. The front desk lady said we are late, since they dont have make up classes, she is going to put a credit on my account. After one week, I found out that theres no credit on my accounts. The manager and the front desk ladies lied to me.

      Business Response

      Date: 06/25/2024

      Good afternoon and thank you for your inquiry.

      Our staff had a lengthy conversation with the Father on June 23rd and it appears the issue has been successfully resolved.  

      Thanks

       

      *****

       

      Customer Answer

      Date: 06/25/2024

       I am rejecting this response because:
      My husband accepted that is because he wants to be nice. The reason I submitted this complaint is because your staff provided me wrong information. I was told that my account will have a credit for that class, then a week later, I was then told thats not true. Im looking for an explanation as to why I was promised something then the business was not able to provide what they promised. 

    • Initial Complaint

      Date:12/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was issued a credit due to them cancelling classes due to the weather, told that they would not refund it to our form of payment but that we could apply it to the next session we register for in the summer. I let them know that we take the summer session off and asked if we could have it applied to the fall session and was told yes. Just found out that the credit was not applied to our fall session and asked if it could be applied to winter session and was told no because it was over 6 months old and they wont honor it. They do not stand by what they say to their customers. Also asked to talk to a manager and left multiple messages and was never contacted by a manager or spoke to a manager regarding this issue just through word of mouth of their team members.

      Business Response

      Date: 12/28/2023

      Good afternoon.

      This issue has been resolved with the customer and our ********************** leadership team has been in communication with the family to address the expired credits.  The credits have been reissued and we are reviewing our communication protocols internally.

      This is a closed case.

      Thanks and let me know if you have any further questions.

      *******************************, CEO

      *************************************

    Foss Swim School, Inc. is NOT a BBB Accredited Business.

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