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Business Profile

Plumber

API Companies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is absolutely horrible. I was under a home warranty. They replaced the water heater under the home warranty and took 2 months to replace, it even though I had NO hot water! A few months later teh hot water heater stopped working properly, they came without saying a word to me, went downstairs (supposedly fixed it) and left without a word or any paperwork saying what they did. The water heater is now flooding my basement. I called them saying I hoped they would honor their work. The guy that came said it would be out of pocket. This business should NOT be in business. Horrible!! I am hiring a reputable plumber to install the water heater and will be suing Apollo Plumbing for the cost.

    Business Response

    Date: 12/21/2023

    We became acquainted with ********************** through her contract with *****************. We were assigned her work order for a water heater on 9/19/22. A technician was dispatched on 9/21/22 and the water heater was inspected. We submitted to her home warranty that the water heater was leaking and would need to be replaced. Her home warranty approved the unit for replacement on 9/23/22. ************************ water heater was purchased by *****************. We picked up the unit from ********** on 10/3/22 and installed it that day. The work order was completed on 10/3/22. HSA assigned a new service request on 1/12/23, for the water heater and a technician was dispatched on 1/13/23. Upon arrival, ********************** informed ************** that she had been experiencing a rotten egg smell in her water. She had a ******** service technician come out to test her water softening system and he determined the ******** system was working fine, the water heater was the problem.************** inspected the water heater and felt it could be the anode rod,so a replacement rod was ordered, and it was installed on 1/31/23. *********************** next work order was completed on 1/31/23. On 11/17/23, ********************* called our office directly to inform us that water was pooling under and around the water heater. She also mentioned she no longer had her home warranty contract. So as a courtesy to her, since we installed the water heater, we dispatched a technician. When the technician arrived at *********************** home on 11/20/23, she informed him that she had a warranty replacement water heater from the manufacturer waiting to be installed. The technician told ********************** that we can certainly install the water heater for her, but the manufacturer does not cover the labor to replace the unit and we only warranty our labor for one year. Her reply was that she would have someone else install the unit and send us the bill. To date, we have not received any further communication from **********************.   

API Companies is NOT a BBB Accredited Business.

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