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Business Profile

Plumber

API Companies

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2.33

Average of 2 Customer Reviews

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Review Details

  • Stephanie K

    Date: 04/04/2024

    Apollo? Try appalling. I'd give zero stars if I could. This company (*****) was dispatched from my home warranty company when I had water dripping into my kitchen. From the moment I opened my door I had a negative experience. The plumber arrived saturated in the stench of stale and fresh cigarette smoke. I had to open the windows in my house to air it out once he left. I showed him where the leak was coming from and he tried running water in the bathroom above to see if there was any evidence of a leak unfortunately/fortunately was unable to reproduce the water intrusion. He then said if I wanted he could open up the ceiling and look further into the issue. So since I had paid to have someone come diagnose the problem I asked him to proceed. He seemed complacent to do nothing and be on his way and ignore the problem. Once I finally convinced him to do his job, he started cutting into the sheetrock. A couple of minutes in, the electricity in the house flickered and I heard him mutter "Shit." He had cut into electrical wiring. After that it was a string of expletives and muttering from him. He left to get some supplies to supposedly "fix" the wiring he cut. When he came back he just put electrical tape on the exposed wiring and said there was nothing more to be done. So not only do I have a hole in my ceiling, I have dangerous wiring. Apollo won't repair the sheetrock. Fine. But they are also refusing to accept any accountability for their employee's mistake and repair the wiring. The woman I spoke to on the phone was dismissive and interrupted me during our entire conversation. She blamed me for the whole thing and kept trying to say they aren't responsible. Even though I clarified numerous times that I am simply asking for the wiring to be fixed she kept deviating to the sheetrock. This entire experience has been maddening and horrific. Stay away from this business.

  • Asif N

    Date: 11/03/2023

    Caleb V. with Apollo Plumbing/API Plumbing came to fix a few plumbing issues at my home. He was very skilled, courteous, and knowledgeable. He did a great job fixing everything while educating us on various technical aspects. He tidied up after he was done and removed broken garbage disposal and faucets. Great service and highly recommended!!!

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