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Business Profile

Mechanical Contractors

mobilemechanic.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to them eight months ago and he told me he can do the transmission job and he needs his money upfront. I paid him the money he told me hes gonna take about a week to finish the job. It took two weeks to hear. Respond back From him and he keeps saying I already changed the transmission and when I went over there, he didnt change nothing he was just give ***** all the time and then three months after he keep giving me bs I told him just give me my car back and my money because you didnt do nothing. He said OK and never got me my car back. I called my credit card company and I told him the story. I got my money back, but I did not get my car. My car is with him for the past eight months and I keep telling him to give me my car back and he dont respond.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    490 dollars only for 220 back and the service was not done on my car and not my car does not start

  • Initial Complaint

    Date:08/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Mobilemechanic.com on Monday, July 24, 2023. We had an issue with one of our semi-trucks smoking on the interstate. I asked, ******, the owner, if he had anyone that could fix our truck. He said yes, and put ****, someone that contracts for him, on the phone. **** said that he could fix our truck. Unfortunately, this was completely dishonest. Not only did **** not fix our truck, he broke it. He broke the key, installed a bad turbo, and trashed the truck. Then, after breaking it, he had someone drive it to the state line and he skipped town. I contacted ****** and **** over several days via text and phone with evidence of the truck being completely broken. This job alone cost us over $6,000.00! Instead of taking responsibility, they blamed us. **** is completely unqualified and refuses to provide us when an invoice of where he purchased the bad parts he installed in our truck. After talking with other mechanics, they agreed that the turbo was installed incorrectly and in fact, blown. ****** (who is located in a completely different state) completely denies this. I have never, ever, paid someone $6,000.00 to break an $80,000.00 piece of equipment. Completely horrific! Now, we have to pay someone to uninstall the turbo that **** installed. ****** and **** have not responded to request for a refund (the least they can do to honor the warranty listed on the website). Awful and dishonest business practices. Currently our truck is sitting at the state line where **** had someone drive it. The video evidence shows a smokey interstate with firemen, along with a fireman saying, "That turbo is blown!" ******** response, "The truck needs to be driven." WOW!

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for removal and installation of rebuilt engine be mechanic who installed engine damaged rebuilt engine do to lack of knowledge. Engine has to go back to machine shop but owner nor mechanic want to pay

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