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Business Profile

Property Management

Gaughan Companies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Gaughan Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gaughan Companies has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gaughan Companies used to manage HOA fees payments for our condo association until the association board terminated the relationship after Gaughans service declined significantly. The contract termination was effective July 1st. On July 8th, the management company deducted the monthly HOA fee from our bank account, even though they were no longer authorized to do so. We have contacted the office multiple times since then to request a refund. Theyve been completely unresponsive.

      Business Response

      Date: 08/16/2024

      Hello, 

      Thank you for the communication.  

      The refund in the amount of $251.00 was made by check to ******************************* and sent to ********************************************************************************************** on 7.24.24.  We are very sorry of this error occurred.  Please reach out with any questions.  

      Sincerely, 

      Gaughan Association Management

      Customer Answer

      Date: 08/20/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are unable to pay rent. The web portal is down and the office is no longer occupied and we have no staff onside. No property manager here, and I don't trust the mail slot to pay my rent

    • Initial Complaint

      Date:01/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I an a tenant at ************************ in ***********, **. I haven't had recent service requests ignored (within the past 3 months). I have been assessed two late fees on rent when both times involved their failure to deliver a check or money order to the main office. I was promised reversals on those by the property manager, who isn't responsive at all, and this company has no method of Escalation available or possible.

      Business Response

      Date: 02/22/2024

      Our Resident manager has reached out to and spoken with the resident regarding this issue and has make the necessary  corrections to the residents account

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfit/ unclean apartment complex. Unsafe apartment complex. Mold growing in hallways, fire alarms do not function properly. Refusal of repairs for our specific apartment. Appliances have not been functional since June 2023. Repair request has been put in and demand letter for repair to be completed in 14 days has been ignored as well. Has been illegally charging us since June 2023 for our ***(emotional support animals.) They refused to look at my documents in regards to my *** that shows I have disabilities and need my animals per my disability they refused to see them and have ignored me on this even know they were well aware that I had ***s prior to move in, in June of 2023. Day of lease signing (June 8th) landlord asked if we had pets, I stated to her again yes, two ***s. I have paperwork for both. She stated to me we will worry about that later. Later was getting a lease violation a couple weeks into our stay here roughly around June 20th of 2023 stating we have animals that are unapproved. Landlord has broken many lease agreements. Has been making things up outside of the agreed lease.

    Gaughan Companies is NOT a BBB Accredited Business.

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