Complaints

This profile includes complaints for Arrowhead Promotion & Fulfillment Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arrowhead Promotion & Fulfillment Company, Inc. has 4 locations, listed below.

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  Arrowhead Promotion & Fulfillment Company, Inc.

  1105 SE 8th St Grand Rapids, MN 55744-4082

  
• 

  Arrowhead Promotion & Fulfillment Company, Inc.

  1054 PO Box Grand Rapids, MN 55745

  
• 

  Arrowhead Promotion & Fulfillment Company, Inc.

  PO Box 2215 Grand Rapids, MN 55745-0001

  
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  Arrowhead Promotion & Fulfillment Company, Inc.

  PO Box 848 Grand Rapids, MN 55744-0848

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November our grocery store advertised a wine estates offer promotion where if you purchased a certain amount/specific kind of wine and groceries, you would receive a $75 rebate. I later discovered the promotion was through a third party, Arrowhead. I fulfilled the terms of the promotion and submitted my claim for the rebate on November 20, 2023. I first emailed and inquired about the status of my rebate on Dec 2, 2023. I received a response that my submission was still in the initial processing stages, and advising me that it could take up to 8 weeks from submission to receive my rebate. I emailed a second time on January 31, **** and inquired about my rebate since it had been 10 weeks since my submission with no additional communication from Arrowhead. I received a response that my submission was processed, but that my rebate had still not been sent. I was told Please allow a bit more time for your reward email to come through with no timeframe for when the rebate will be sent. I have waited longer than the time frame listed in both the promotions fine print or in the email response from Arrowhead, with no resolution. I want to receive my $75 rebate from Arrowhead immediately.

  

  Business Response

  Date: 02/12/2024

  To Whom It May ***************** sincerely apologize for the delay ************** encountered in receiving her $75.00 rebate.

  Ensuring prompt and efficient service is a top priority for us, and we are committed to resolving any problems in processing promptly. To expedite the processing of ****************** rebate, we have mailed a check for $75.00 dated 2/06/2024, which should reach the address provided with the rebate submission shortly.

  We hope that despite this inconvenience, she will continue to submit for ********************************* rebates in the future.
  

  Sincerely,

  ************ 

  Rebate Processing Center

   

  Customer Answer

  Date: 02/12/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased Crimson Trace products from Cabela's. We were supposed to receive a $50 debit card as part of their rebate program.We were denied the rebate due to we didn't prove that we had received the item, even though they received confirmation that the package was delivered. I sent all the receipts, the barcode from the box, etc... They didn't include a packing slip so i couldn't send a copy of that. I had to call and ask why were denied and the person from ******************************** said since i didn't send a picture of the items, we were disqualified. I had to file a complaint and send two other emails, with attachments in order to get any response.The rebate card was supposed to be for $50 and it was for $25. I called again and was told another card would be sent in three weeks. No card. I sent an email and they said they sent it via email. No they didn't. No email has been sent from ********************************. I would like the company to send us our remaining $25 rebate.

  

  Business Response

  Date: 12/18/2023

  Good Afternoon, 

   

  We appreciate the opportunity to resolve ******************** complaint. 

  As we noted in our previous communications. We have send the additional $25.00 via digital payment in email. That email is from our digital prepaid card vendor, not @apfco.com, but rather the same email address the first card was received from @prepaiddigitalsolutions.com.

  This offer has now closed, and unfortunately we are unable to provide additional customer service for this offer at APF. Any further concerns can be brought to the Crimson Trace customer service team at ************.  

   

  Thank you, 

  ****

  Rebate Processing Center

   

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General ***** was offering a promotion through this company that if you buy 10 General ***** products on the list you would receive a $25 rebate through Paypal or Venmo. I purchased 10 items, following the list closely to make sure they qualified. I then submitted the rebate form along with the copy of my receipt on Home Appetit website, which is facilitated by Arrowhead Promotion. This past week I received a rebate from Arrowhead through my PayPal account, but it was only for $10. On the website for Home Appetit there is no phone number or contact to dispute this. I then figured out that Arrowhead is the facilitator of this promotion and tried to contact them. The number listed for them is answered by someone who says I have the wrong number (this number is the same one listed on this BBB website). So it seems I will not be able to get the correct amount of rebate, which made my purchases worthwhile in the first place.

  

  Business Response

  Date: 11/15/2023

  Good Morning, 

   

  We apologize to ****************** for any inconvenience this has caused. After a second review of her submission, we were able to locate the items missed on original review and we have processed a shortage of $15.00 to be sent via the same method of payment she requested. 

  Please feel free to let us know if there is anything we can do. 

   

  Thank you, 

  *******************

  Director Of Operations 

  Customer Answer

  Date: 11/23/2023

   I am rejecting this response because:
  They sent me an email and promised that I would receive a check in **** days.  It has now been 15 days and I have not received anything from them.
  
  

  

  Business Response

  Date: 11/28/2023

  Good Afternoon, 

  ******************************* check was processed for $15.00 on 11/08/2023 and mailed on 11/13/2023. The check number is 227383. 

  We would advise that ****** please allow at least 30 days from the check mail date to receive, as reissuing this soon can result in her receiving a cancelled check. 

  Thank you, 

  ****

  Rebate Processing Center

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for a rebate from Elanco on 9/3/22 per instructions for Interceptor Plus purchased 8/31/22. Several days later received an email from Arrowhead that I had to also register with their company and furnish additional info in order to received the $6 rebate. They issued a "check" that they said to print and deposit at my bank. My bank refused the check and stated "non negotiable item." I tried contacting Arrowhead through their site but continue to receive the message "there is a problem with your request, please do not hesitate to contact us." Also not able to contact them on phone.This is a ridiculous process to go through for $6.00. I don't expect to get my rebate, but want to let others know about this company's ethics.

  

  Business Response

  Date: 10/07/2022

  To Whom it may ****************************** appreciate the opportunity to address **************** concerns. We're sorry to hear that **************** bank did not accept our iRcheck. 

  The iRcheck complies with the *************** System Regularion CC as a non-cash item. This type of check must pass all the same stringent banking deposit regulations and processes that a traditional deposit goes through. We welcome banks to call us toll free at **************. We will answer any questions they may have regarding the iRcheck, our bank account, our bank or anything they need to help them understand that this technology is totally safe and legitimate. A bank can search the National Reference Database to verify our bank account exists. Note: they must search in the National Reference Database and not the Wire Transfers or Direct Deposit/Automated Clearing House (ACH) database.

  In order to fulfill payment, I've cancelled the iRcheck # ****** and will be sending a standard paper check as a replacement to be received within **** business days. I apologize for any inconvenience this may cause. 

  Please let us know if you have any more questions or concerns. 

   

  Thank you, 

  *******************

  Contact Center Manager

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won a contest for **** they sent me a check looked fake no bank in town would cash it called the arrow head they said they were mailing a new check 3 weeks ago nothing

  

  Business Response

  Date: 08/29/2022

  To whom it may concern: 
  
   
  Arrowhead has attempted to contact **************** on 8/11 and 8/18 to attempt to discuss the status of her check but the voice mail is not set up and our calls were not answered. ******************** check is a legitimate win for the **** Make Your Year Giveaway, and we hope to find out more information about why her bank will not accept it. Please contact us at ************ so we may help her get her check cleared with her bank. 

   

  Thank you, 

  *******************

  
  Promotion Fulfillment Center

  Customer Answer

  Date: 08/30/2022

   I am rejecting this response because:
  I spoke to them 2 times first time she said was gonna send another check..never got 2nd time she said the new check was in the mail I deystroyed the first check because she said it was in the mail..now what
  
  

  Customer Answer

  Date: 08/31/2022

  I spoke to them 2 times first time she said was gonna send another check..never got 2nd time she said the new check was in the mail I deystroyed the first check because she said it was in the mail..now what
  

  

  Business Response

  Date: 09/08/2022

  To Whom it May ****************************** appreciate the opportunity to work to resolve this with ****************. A new check was sent 9/1/2022. The check number is *****. If **************** has any further problems with cashing her check, we ask that she have her bank contact us directly to resolve any issues they may have. 

   

  Thank you, 

  ****

  Arrowhead Promotion