We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Youngstedt Companies
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Youngstedt Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Youngstedt Companies has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 2, I hired this company to detail my vehicle. The package I choose was Gold Interior service stated that they would hand wash vehicle, clay *** the painted surfaces, hand dry vehicle, and wax all painted surface. then would clean and shine tires and windows. For the inside of the vehicle, they would clean the carpet, car mats, shine all plastic interior, wipe and shine dash, clean the trunk. Finally, I paid for the extra deep clean of odors inside the vehicle as well. That service was an additional 45 dollars.After the job was done, i noticed the car was never clay ***'d, never hand dried, and only spots of the pant were waxed. The trunk was never wiped down, only vacuumed, the inside seats were never cleaned for the seat covers were never removed, the front and rear inside glass was never cleaned, and I was charged an extra 50 dollars for dog hair cleaning. At no time did he use any brushes to clean dog hair from seats or carpet. The plastic inside vehicle was never shined at all. This service was poorly done and I would either like to have them do it again and done right by their advertisement, or return half of the money paid to them for the service completed. Furthermore, their service was terrible and I would not recommend them at all. I have a house camera witnessing the entire job being conducted and everything I mentioned above is shown on my home camera.

      Business Response

      Date: 03/11/2024

      We did not do this service.  We are a Car Wash & Detail Center in ********* - we do not offer the services the customer mentioned in his complaint.

      He mentions his home camera - must have been a company he hired in MO that came to his home.

      Thank you,

       

      ****** Youngstedt

       

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 30,2023 I paid the business $89.57 total and about $60-63 for a diagnosis on what the issue was for my vehicle. I got a misdiagnosis saying I needed more repairs than needed. The dealer took advantage of me for being a young female and thought I did not know about cars. I took it to another auto repair shop and paid $500 less for the repairs. I was told I need an outer tie rod along with an alignment and recalibration which I did not need any of these things. I changed the inner tie rod and that took care of all my problems. This company lied to me to make extra money. The business has not tried to resolve the problem because they claim I had agreed to the diagnosis. Other dealers and auto shops don't charge for a diagnosis number 1. however I got a misdiagnosis, it was mainly incorrect and they lied to me.

      Business Response

      Date: 12/04/2023

      Complaint ID: ********

      The customer brought their vehicle in because they slid into a curb. We suggested an inner tie rod with an alignment and steering angle reset (since she hit a curb.) We suggested the outer tie rod due to no labor and the curb impact to the driver front wheel. The customer and her father declined the *********************** we recommended.

      We charged the customer for $64.90 for diagnosis and $20 to balance their driver front tire.

      This customer has never reached out to us regarding any problems or questions about their diagnosis. We stand behind our diagnosis and suggested repairs.  We have been in business for 52 years because customer satisfaction is very important to us.  We are happy to discuss our diagnosis with the customer.

      ****** **********************

       

      Customer Answer

      Date: 12/06/2023

       I am rejecting this response because:
      They are continuing to lie and if they cared about their customers they wont steal, lie and take advantage of them. I did not contact the business with questions or concerns because I had already said that $720 for the estimate was ridiculous. I hardly agreed to an accurate diagnosis not a misdiagnosis. When I was on the phone asking about the labor costs the guy stuttered once my father spoke to him and changed the number. The company is claiming that an outer rod would save labor costs yet the outer rod is as much a labor costs and requires more labor so where is the logic in that. The wheel adjustment they claim they did was hardly anything when I took it to another autoshop they said they hardly tried to fix that. 

      Business Response

      Date: 12/11/2023

      We are confident with the diagnosis and suggested repairs we offered the customer.

    Youngstedt Companies is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.