Reviews

This profile includes reviews for Walser Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walser Chrysler Jeep Dodge Ram

  314 Mainstreet Hopkins, MN 55343-9231

  
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  Walser Chrysler Jeep Dodge Ram

  7700 France Ave S Ste 410N Edina, MN 55435-5869

  

Review Details

• Review fromMaya R

  Date: 11/23/2024

  1 star

  Maya R

  Date: 11/23/2024

  Completely lied to me about submitting a warranty claim on my behalf. I had to call the warranty to ask why the claim wasn’t covered. They said there was ZERO communication from the dealership. I called the dealership and they very quickly back stepped and made up an excuse. They have since had very poor communication on the issues and what will happen with the warranty. This is a $3000 ticket. Very disappointed in the service I’ve received
  

  Walser Chrysler Jeep Dodge Ram

  Date: 12/04/2024

  ************ you for taking the time to share your experience. Were sorry to hear that your visit with us didnt meet your expectations. Providing clear and consistent communication is very important to us, and we strive to ensure every customer feels supported throughout their service experience.We understand how frustrating it can be to navigate warranty claims, and we want to help address your concerns. Please know that your feedback has been shared with our team to ensure were improving our processes. If youd like to discuss this further, wed be happy to assist you directlyplease reach out to General Manager *** ***** at ****************************** We appreciate your patience and the opportunity to make this right.

• Review fromScott N

  Date: 09/15/2024

  1 star
  I used to own a Jeep. Needed to purchase another vehicle. I was ignored when I said this. I walked out, went across the street and bought a Honda. Never deal with that Jeep dealership again.

• Review fromMike R

  Date: 08/08/2023

  1 star

  Mike R

  Date: 08/08/2023

  Have boughten multiple vehicles from Walser dealerships over the last 20yrs but the time for a change. Waste of time like going through a timeshare presentation.....found vehicle we were interested salesman gave us cash price with incentives off and tax license. We said we'd think it over went back 2 hrs later with cash, he said price would be a little bit more depending on what state charged. I said so like hundred or so and he said no not that much $15 or so. Well he comes back and acts like it's a done deal we're all happy. He goes through the extra undercoating rust proof warranty that extends it yrs etc that you pay extra for. While the 3 oil tire rotation that you get free turns out to be buy / pay for 3 get 3 free, so you pay for 3 then get 3. Then while their detailing getting it ready for us, he starts going over final payment. He starts scrolling on computer screen the $ he gave us comes up but it all of a sudden was $3000 more were like what ? The tax license all of a sudden weren't included in the price, but he had it in the copy he gave us earlier and I even asked now the tax license are in that $ he said yep and it showed it was included. After I said that he said do you have that copy and I said yes and showed him..he goes oh...like that's not a big deal. Don't know how dumb he thinks we are but $3000 more I would think anybody would notice that. Looks like a pretty consistent trend going with nothing but bad experiences.
  

  Walser Chrysler Jeep Dodge Ram

  Date: 06/27/2024

  Hi ****, 

  Thank you for your feedback and for your loyalty over the past 20 years. We are truly sorry to hear about your experience last year and understand how disappointing and frustrating it must have been. We apologize for any confusion or miscommunication regarding the pricing and additional costs. This is not the level of service we strive to provide, and we take your comments seriously. We are committed to addressing these issues internally to ensure a smoother and more transparent process for our customers.
  
  If there are any unresolved issues or if you would like to discuss this matter further, please contact our General Manager *************************** at ********************************* Your satisfaction is important to us, and we hope to have the opportunity to regain your trust.

• Review fromNathan B

  Date: 08/06/2023

  1 star

  Nathan B

  Date: 08/06/2023

  Recently bought a 2018 Ford Expedition from this dealership. Just have to say thank god I bought the warranty with this vehicle. It’s been about 9 months and I’m now on transmission number 3. I’ve only put a few thousand miles on the car and it’s completely taken a dump on me. Wouldn’t recommend buying any used vehicles from this dealership unless you enjoy replacing you transmissions every couple of months. Went in because I was just completely in disbelief that I’ve continuously have had to replace my transmission and I just got treated with some disrespect. I’ll keep y’all updated on how many more transmissions I need to put in my car. Probably going to need a new one in about 3 months or so
  

  Walser Chrysler Jeep Dodge Ram

  Date: 06/27/2024

  Hi ******, 

  Thank you for sharing your experience with us. We apologize for the challenges you faced with your 2018 **** Expedition. We understand how frustrating this must have been for you. Since it's been some time, we hope that your situation has improved. If youre still experiencing issues or need further assistance, we encourage you to reach out to our General Manager *************************** at ********************************* We aim to address and resolve any ongoing concerns you may have. Your feedback is valuable, and we are committed to improving our service and ensuring our customers have reliable vehicles.

• Review fromGiang D

  Date: 07/01/2023

  1 star

  Giang D

  Date: 07/01/2023

  I have been a customer with Walser dealerships for last few year. And this time is the most extremely worst experience ever. I am leasing a Jeep wrangler from them. And the car have been in on out the dealership last couple of months for like 4 times. Because of recall or leaking etc. Yesterday my car just died. And it’s a 2021 brand new car with roughly 23000 miles in it. I called to get my car in for service. They told me that because of the Fourth of July, my car will not be seen until next 3 weeks. And because I dont have an appointment so i cant have a loaner car. which is ridiculous, last 3 times was in there they told me the loaner is first come, first serve???? So I asked them that how is that make sense? They told me if I need a car and keep asking questions I can bring my car elsewhere, which is my car is already towed there. Plus, I got my car from there. And my car is still under guaranteed. Im a super patient customer. The last time I was in, they keeping my car for few days and I keep calling to check on it because they said that it’s going to be done in the afternoon for sure but nobody call me. and i came to find out that my car just sit there. I never been to any car dealership that wouldn’t willing give loaner car when they said that for sure my car gonna be in there for awhile like that. I am full time working. In school, also taking care of my mom needs. So this is so stressful and all I tried to do is being reasonable with them but they wont listen.
  

  Walser Chrysler Jeep Dodge Ram

  Date: 07/06/2023

  Thank you for sharing this feedback, *****. We sincerely apologize for a less than satisfactory experience and are committed to remedying this. Please get in touch with our General Manager, ***************************, at your earliest convenience at ************. Thank you.

• Review fromTerry R

  Date: 01/23/2023

  1 star

  Terry R

  Date: 01/23/2023

  Extremely upset with the communication with Nick Underwood and Joy (Warranty). Emails began 12/15/22 questioning two issues. Issue #1. Bookout Summary mentioned jeep equipped with heated seats. It does not. I paid to have them put in. Issue #2, Was charged $652.56 replacing two batteries and until today (1/23/23) it has taken this dealership 7 weeks to respond if this service should have been under warranty. Customer service with management is pathetic. I have logged 6 times we tried to get an answer from Nick (i.e. dealership). I encourage others to purchase elsewhere if this is how they treat customers spending over $65K.
  

  Walser Chrysler Jeep Dodge Ram

  Date: 06/27/2024

  Hi *****, 

  Thank you for bringing your concerns to our attention. We apologize for the negative experience you had with our dealership. We understand how frustrating it must have been to deal with the communication issues and unresolved questions regarding your vehicle's heated seats and battery replacement. Since your review in January 2023, we have made significant changes, including appointing a new General Manager. We are committed to improving our customer service and ensuring that issues like yours are handled promptly and professionally.
  
  We would like to make things right and address any outstanding concerns you may have. Please contact our General Manager *************************** at ******************************** and will prioritize your case to find a satisfactory resolution. Thank you for your patience, and we hope to restore your confidence in our dealership.

• Review fromDeb D.

  Date: 12/14/2022

  1 star

  Deb D.

  Date: 12/14/2022

  I had an appt for a diagnostic repair. I spoke with two different people who told me they had the parts in stock but needed to contact my warranty company to verify it would be covered. The dealership had my vehicle for "6" days all because they claimed they were too busy to call the warranty company. I had already contacted them myself and was told it would be covered but the dealership had to contact them themselves. The repair needed was to replace my fuel pump because when I would start the car it would ding at me on the dashboard that my fuel was low even though I had plenty of gas. Because of this issue I was very much aware at all times how much fuel I had. When I dropped the vehicle off my gas was a little below a half a tank. When I picked up the vehicle there was an 1/8 of a tank. I immediately went back in and asked what happened to my gas? The service rep checked with the technician and came back and told me he "didn't" drop any fuel while replacing my fuel pump and there was nothing they could do!! I also was there on Oct 31st to have my rear shocks replaced. I sat at the dealership for 3 hours that day only for them to come out and tell me they ordered the wrong shocks!! I have spent over $2,000.00 in repairs in the last few months and they have shown nothing but "POOR" customer service. This facility should have an "F" rating......Thank you!
  

  Walser Chrysler Jeep Dodge Ram

  Date: 06/27/2024

  Hi ****

  We apologize for the frustrating experience you had in December 2022. We deeply regret the delays and lack of communication regarding your repair and the issues with your fuel pump and shocks. We understand your disappointment and are committed to improving our service. If there are any unresolved issues, please contact our General Manager *************************** at ********************************* Thank you for your feedback, and we hope to have the opportunity to regain your trust.