Complaints

This profile includes complaints for KO Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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KO Storage has 28 locations, listed below.

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  KO Storage

  10301 Wayzata Blvd Ste 200 Hopkins, MN 55305-1655

• 

  KO Storage

  1307 2nd Ave N Minneapolis, MN 55405-1803

• 

  KO Storage

  7732 US Highway 12 E Eau Claire, WI 54701-8323

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  KO Storage of Gray

  104 Lewiston Rd Gray, ME 04039

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  KO Storage of Pittsfield

  1121 Main St Pittsfield, ME 04967

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Auctioned me off after being a 13 year $25,000+ customer. They can not even do simple math.

  Business Response

  Date: 09/20/2024

  Thank you for the opportunity to respond to the concerns raised in the recent complaint. We would like to clarify that the auction of the space in question was conducted in accordance with the state of Minnesotas lien laws. The process adhered strictly to all legal guidelines. We are confident that all actions taken were lawful and transparent.

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday October 16th, 2023 I received 2 text messages about 2 units that I rent at the *********** location in *****, **. The text messages stated that it was my second past due notice and that I could pay online or by calling the number provided. I called the number to make a payment with my debit card. I was told my payment method was not processed. I spoke to an agent and was informed that in order for them to process my payment I would have to sign a form releasing my property to them in case there were any issues processing the payment. I spoke to the sight manager ***** who informed me of the same. He informed me that my last payment came back NSF so my only option was to sign the form releasing my property to them in order for them to process my payment. I informed ***** that I could not control the bank placing a fraud hold on my card, that the issue had been resolved. He informed me that he would NOT take my payment unless I signed the document releasing my property to them. I offered cash payment and he also refused this form of payment. KO storage has refused every form of payment that I have offered them unless I sign a form releasing my property to them "in case there any problems". It is illegal to refuse payment. It is theft and extortion to force me to sign a document releasing my property to them in order to take payment. I only want them to accept my payment, remove the overlock on the units so I can remove my property.

  Business Response

  Date: 11/14/2023

  To: Better Business Bureau of ********* and ************
  From: ***************************
  Date: 11/10/2023
  Complaint ID: ********
  
  BBB, 

  Thank you for bringing this complaint to our attention. On Wednesday, October 18th,I, District Manager, ***************************, spoke with *********************** regarding his account and making a payment for his 2 units. **************** was upset that he was not able to make a payment online nor over the phone with us, due to two NSF (Non-Sufficient Funds) that were on his account from 8/14/2023 and 10/6/2023. It is our company policy when tenants have multiple non-sufficient funds payments that come back to us, the tenant must sign our Release of Ownership Form for us to process their payment after we have received multiple NSF charges. The form acts as an insurance policy in case the payment comes back NSF. This form ensures that the tenant is making a payment in good faith and that it is not going to come back as an NSF payment. **************** insisted that we process his payment without him signing the form that guarantees that his payment will not come back to NSF. After discussing with ****************, he stated that he has talked with his attorney and his attorney advised him that he does not need to sign our Release of Ownership Form because it's against the law, and he's not signing anything. **************** became demanding and very irate over signing the Release of Ownership Form, stating that he would be pressing charges against us for theft and ended the phone call. Since this incident occurred, **************** has made a payment for both of his units and proceeded to move out leaving items and junk inside both units. However, we have attempted to reach out to *************** on several occasions but have not been successful.

  Best,
  ***************************, District Manager

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented 2 units from A Storage almost 2 years ago, which is now KO Storage as of April 28, 2023. This new company had mailed me new ownership info and forms to fill out. They went to the old address and I never received them. Around the first of the month I always look for thier payment taken out of the bank which was $310.00, it havent cleared as of may 7 so I called them and ask them to set up auto pay and said it was all takes care of. Then in June it wasnt taken out again so I called back and it hadnt been set up.. I asked the man when we had set it up again how much and he said $201. I told him that wasnt correct because I had 2 units a large one and smaller one. He then told me I had requested a clean out on the smaller unit! I told him I had never done that. The lady working there said there wasnt a lock on the unit. Of course we had is lock on it. The unit is empty!! All my husbands tools, lawn mowers, copper sink thousands of dollars of our things just gone!!! Since we rented my husband has passed away so these thing were so precious to the kids. ***** is the lady we asked to look at footage but she has never let us now whats going on. I have moved to *****, ***** where Im in the process of building my home. The unit had dirt blown in like it had been empty for a while! Can you help us find out where all my things have gone. *** was a ******* veteran who was exposed to agent orange and was 100% disabled. Agent orange took his life on Christmas Eve 2021. These were all his tools from years of purchasing them. Is there anything I can do? Please advise. Thank you.This is the Ko Storage business on Hwy. 307 in *******, *****. The main office is what was brought up on the owner of the business. They dont seem to want to help at all. I do think the previous A Storage is at fault here.

  Business Response

  Date: 07/17/2023

  Hello! I am writing to provide a response claim #********. 

  I appreciate the opportunity to address the concerns raised by our tenant, *****************. I can confirm that *** and I had a constructive phone conversation on July 17, 2023, and we take their claim against past ownership, A Storage, very seriously. My primary goal is to ensure our tenants have a positive experience and are treated fairly in all matters related to their storage needs. Upon receiving ***** complaint, I promptly initiated an investigation into the alleged issue and have been actively engaged in gathering all pertinent details surrounding their claim. When we closed on this facility on April 28, 2023, ***** unit, D45, was found empty and without a lock. I have reached out to the Broker and left him a voicemail message to contact me for resolution. We understand the importance of resolving this matter promptly and I am doing everything within my capacity to help *** reach a resolution. 

  At this stage, the resolution process *** require additional time, but I want to assure both *** and the BBB that I am diligently working towards gathering information. I will continue to communicate with *** regularly and provide updates as progress is made. If there are any further questions or information required from my end, please feel free to contact me directly at ************ or ********************************* I am open to any suggestions or inputs from the BBB as we aim to resolve this matter amicably. Once again, I appreciate the BBB's involvement in this process and thank you for allowing us the opportunity to address this complaint. I will continue to work diligently with *** to ensure a satisfactory resolution for all parties involved.

  
  Sincerely,

  ******** Best

  VP of Operations

  KO Storage

   

  Customer Answer

  Date: 08/22/2023

   I am rejecting this response because:
  
  Ms. **** says the same thing and never does she contact me. I have only heard from her in July. She does not return any calls. I am preparing a very detailed account to precede with further action. Thank you  

   

  *****************