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Business Profile

New Car Dealers

Inver Grove Toyota
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2

Average of 5 Customer Reviews

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Review Details

  • Dawn Z

    Date: 08/29/2024

    I have been a loyal customer of the Inver Grove Toyota dealership and have purchased 2 new cars over the last 12 years. I recently went to the dealership to purchase a used car for my daughter and had an awful experience.
    The salesperson lied to me, pressured me to buy a vehicle, and did not show me any other options, promised verbally and in writing to fix a large keyed scratch and wouldn't fix it until I got the General Manager involved.
    I wanted to return the used car I just bought 2 weeks ago and buy a different one. They were unwilling to keep me whole and instead suggested they would give me $5K less to trade in the car that I bought from them directly 2-weeks ago. They have no integrity, do not value loyal customers and I highly recommend that you do not buy a vehicle from them.

  • Abdi N

    Date: 12/19/2023

    Took my 2016 Camry here on 11/20/23 routine check. They said everything looks good and in the green. Only fixed filter. 3 weeks later my car dies in the road after making noises with acceleration the day or two before. Took it back to them and they said they had to fix 4 items for over $1400. - oil pressure and degrease the engine $330,
    - oil/filter change for $83
    - replace drive belt $164
    - replace radiator for over $800
    Picked up my car after paying and the next few hours/day the hood of my car wouldn’t stay close and they wanted me to pay to fix it and before all this didn’t have an issue with hood of my car staying closed.
    They were willing to have to replace the spring in the hood for you and wouldn’t tell me a price unless they check it.
    I am not trusting this place anymore. My issues is why check everything green only 3 weeks later for you to say a there was a leak under the hood and didn’t say anything about it 3 weeks prior.

  • janine h

    Date: 12/15/2023

    Poor sales person, Bryan ******* 
    We ordered a new SUV Highlander salesperson made several mistakes after going back and forth we thought it was all wel & corrected with what options we wanted etc. . Nope! When SUV came in it was not what we ordered. He tried to convince us it was same vehicle we ordered! He gave us a different Spec print out (actually with different VIN, and said it was the car we ordered. Thank God I kept all emails. He was in error but did not make it right. Continued to go off the higher MSRP Highlander in access of $3000.00 higher. This sales man was awful and dealership did not make it right. After being a loyal customer, purchased 4 new cars from them.
    Never again!!

  • Daniel S

    Date: 03/22/2023

    Two weeks after Inver Grove Toyota took my trade-in for my purchase of a 2023 Toyota Tacoma I received an invoice from the state of Illinois. Whoever was driving the vehicle that I no longer owned did not pay tolls. Someone at the dealership took a copy of the invoice and said they would take care of it. I checked after 2 weeks and it had not been taken care of. I was also informed that parts were not ordered that should have been 2 weeks ago. Only 2 months and already have a problem with heated seat that requires replacement. So far I’m very disappointed in the response and grief I’ve been getting from this dealership. At this point I would not recommend doing business with this dealership.

  • Amanda E.

    Date: 11/12/2022

    Inver Grove Toyota completely changed my life! (as cheesy as that *** sound) I was "upside down" in my previous car loan and had already been to at least 20 other dealerships and gotten nowhere. Inver Grove Toyota was actually the last dealership I went to after an entire day of nothing but complete BS with 3 other dealerships I had already been to that day. I honestly just kind of went there on a whim and I'm am seriously SO happy I did. My salesman ***** was fantastic and actually listened to me and wasn't a pushy, selfish "all about commission" jerk who helped me find my new whip which I absolutely LOVE! And the finance director *****, I love that lady! Seriously. This woman got my interest rate almost cut in HALF,no joke. Plus, she got my monthly payments dropped by over $200! I hugged both of them twice and I'm pretty sure everyone heard me scream with excitement when I was still sitting in *****'s office doing paperwork. I told them I'm sending them a Christmas card and I mean it! If I could give this place 10 stars, I absolutely would. No doubt about it. I know where I'll be going for my next car. THANK YOU SO MUCH Inver Grove Toyota!!! I fricken' love you guys!!! :)

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