Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On may 22nd, premium moving charged me with false fees and the time spent moving was their fault for not bringing the right equipment waisting 2 extra hrs. Charged me $1400 for a job they estimated at $700
Business Response
Date: 05/11/2023
Two piano fees was charged and one was refunded.
The price quote we provided you is our estimated charge not the actual cost of the move. Estimate will change if we go over the estimated working hours, and unforeseen circumstances, or if you have additional items that you failed to mention (it is your responsibility to update ** with additional items 24 hours before the move so we can adjust the estimate accordingly).
Customer Answer
Date: 05/11/2023
I am rejecting this response because:
The price was doubled from roughly $700 to $1400- the $700 estimate was for 4 hrs of work- then I was charged **** hrs of work **** hrs should not DOUBLE the price. Math people!With that aside- the reason the movers took longer was not my fault- they did not bring the right supplies to move the piano and wasted those two hrs trying to move the piano the hard way- if they brought the right moving supplies - they even admitted this to me that they didnt bring the right items- I should not be charged for extra time it was THEIR fault.
Business Response
Date: 05/11/2023
Your claim has been closed. We did what we could to help rectify the issue already.
Customer Answer
Date: 05/11/2023
I am rejecting this response because:
It was not resolved or rectified. I need a refund for the extra time spent that you charged me for that I was not in fault if.Initial Complaint
Date:05/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Showed up hour and a half late and decided to tell a disabled household that we were disgusting and they refused to do the work. They refuse to refund our deposit. Filing fraud with bankBusiness Response
Date: 05/11/2023
Deposit is non-refundable and customer was not ready.Customer Answer
Date: 05/11/2023
I am rejecting this response because:
The house inside was completely packed and ready to move. We were not having anything moved from GARAGE as my father stated. He brought you in and your team immediately discriminated against my parents.Business Response
Date: 05/11/2023
Your claim has been closed, we have prove of them not being ready.
We did ask the customer (your mom) to send ** her prove of her readiness, she was rude about it and said she was disgusted and did not send anything.
Customer Answer
Date: 05/11/2023
I am rejecting this response because:
My mother did no such thing! YOUR workers and YOU called my mother disgusting and told her YOU were disgusted by them. Do not lie and turn the tables. This adds more to the proof of your lying and discrimination. Quit lying
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