Complaints

This profile includes complaints for Rowcal Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rowcal Management LLC

  PO Box 421150 Minneapolis, MN 55442

  
• 

  RowCal Management CA, LLC

  5721 W Slauson Ave #110 Culver City, CA 90230

  
• 

  RowCal Management MA, LLC

  101 Arch St 8th floor Boston, MA 02110

  
• 

  Rowcal Management

  715 Discovery Blvd #311a, Cedar Park, TX 78613

  
• 

  Rowcal Management TX LLC

  2600 McHale Ct., Ste. 11 Austin, TX 78758

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a part of the *********** neighborhood in ************ and as a part of that we are under a **********************. Our current HOA is externally managed by RowCal. Neither our ********* of Directors, nor RowCal is returning emails. We have requested for an election for a new Board of Directors because our existing board has been serving beyond the contractually agreed terms and are non-responsive. Many of us have reached out to RowCal for assistance numerous times and they have stopped responding. I asked to file a formal complaint with RowCal and they responded confirming the received my email but no further action. July 2 we received a communication from RowCal that the current BOD was going to step down and a new vote would be held. Since then there has been no further communication from RowCal on this. When other *** members call to inquire they are told the meeting is on the calendar on their website but there is no meeting. We are being gaslighted by them and we have no one to help us. One *** member has sold their house and still they will not work with us. The fact that the parent company has not responded is infuriating and makes a future partnership with this company dangerous. Perhaps the BBB can help us to get a response?

  

  Business Response

  Date: 10/09/2024

  Hi *****, we know you've been in communication with your Community Manager, ****** already but wanted to reiterate the information here as well. We have been diligently working with the board to establish a date, time and location for the 2024 Annual Meeting. Unfortunately, they had not agreed to a set time prior to this complaint, yet we're pleased to say an announcement of the meeting will happen today to all members of the association. It will be December 3, 6:30 pm at **************************.

  We thank you for your patience as we've been working to secure this date. Although, we have been working hard with the board to establish a public date, we can only do so much, and cannot force the board into action. Please watch your email today for a "Save the Date" and then a formal letter will be mailed 30 days prior to the meeting. We request this complaint be closed now as the desired settlement has been reached.

  Customer Answer

  Date: 10/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RowCal acquired Compass Management which managed both my HOA accounts. In turn, I was alerted that each HOA account received new account numbers. I received a letter with information on one (Heritage Masters) but not the other. My desire was to have both account numbers so that auto-payments could be setup with my online banking. Using the email address provided in the letter by RowCal, I contacted its Care Team for the missing account number on Aug 18. On Aug 20, I followed up a second time with the same question, copying Compass Management in the process. On Aug 21, after still no reply, Compass Management asked RowCal Care Team to please respond. On Aug 22, Compass confirmed RowCal was responding to emails and asked that I wait until end of day for them to respond. It took until Aug 28, ten days later, for ********************* on the RowCal Care Team to finally get back. **** did not provide the missing account info and instead simply asked if everything was resolved. Frustrated by Asias reply and the 10-day wait period, I responded by asking Asia to please instructing me how I can submit a complaint about the 10-day wait time. **** did not comply. On Aug 29, I received a response from ************************* who stated Your complaint was already previously forwarded over to the correct department by Asia. She too did not comply with my request for submitting a complaint. In turn, I responded by ASKING AGAIN. On Aug 30, ********************* who apparently is the RowCal Care Team manager replied by saying the issue has been resolved and any complaints about her team should be addressed to her. Yet again, **** did not comply with my request for submitting a complaint. When I asked to speak with her manager, she did not comply. I tried reaching out to RowCal directly, but the public phone number steers you to the Care Team. As a last attempt to reach the company, I submitted a business inquiry via RowCals website. Again, NO RESPONSE.

  

  Business Response

  Date: 09/11/2024

  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience youve experienced. We want to assure you that a member of our executive team has reached out to you by phone to address your concerns personally and left you a message. Please return their call at your earliest convenience so we can connect and resolve this matter promptly. Thank you for your patience, and we look forward to speaking with you soon.

  Customer Answer

  Date: 09/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our HOA was switched over to Rowcal last year. We received an email stating that "There will be no change to your current representative(s) that you work with regularly at Prism Managment, they will simply be supported with further technology enhancements and team members!" This was on December 15, 2023. There as more fine print, but as it said there were not changes, I didn't change my auto pay. We received notice that our payments weren't going through so we were behind a few months and we had 6 months to make it even. I started paying $75 extra a month on top of our fees. A few months later we get a certified letter from a law firm that now we have hundreds of dollars of late fees, attorney fees, etc. We have called and emailed Rowcal multiple times trying to figure out a payment plan, to figure out where this all went wrong, and to STOP the egregious piling on of fees. There are SEVERAL others in our neighborhood ************** making the same complaints. I even went to the Rowcal office but plastered out front is WILL NOT BE SEEN WITHOUT APPOINTMENT. But we can't get ahold of anyone to make an appointment. We want to pay what we owe, but these additional fees are out of control. Today I can't access my account and we were told our autopay for this month didn't go through. But I can't talk to anyone or access anything to fix it!! I am freaking out and need help. This can't be legal. CONTACT US ROWCAL

  

  Business Response

  Date: 09/05/2024

  Hi *****,

  We understand that you have been in recent communication with your ********************* Manager regarding the missed payments and subsequent late fees. Based on the information provided and the actions taken, we consider this matter resolved. If you have any further questions or concerns, please feel free to reach out.

  Customer Answer

  Date: 09/05/2024

   I am rejecting this response because:
  
  I have NOT spoken to anyone regarding this matter. You are saying to reach out however weve left messages with you and the attorney youre having harass us. They are not answering or addressing our questions. YOU reach out. ************. Leave a message if I dont answer 

  

  Business Response

  Date: 09/11/2024

  We apologize but due to legal action already in place, we are no longer at liberty to negotiate independently of that channel. We understand that is not the desired result but do request the complaint be closed as this is the advice of our counsel. 

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management company keeps failing to taking my payment and stating that the incorrect billing information was provided when it wasn't and then charging me late fee's without proper notice of failed payment.

  

  Business Response

  Date: 08/29/2024

  Hi ****, 

  We're not sure why we're receiving the error message when payment is attempted to be pulled from your bank account but we understand your frustration over it and would like to get this solved as soon as possible. We are waiving the $35 late fee on your resident account and your community manager will be reaching out to you to make sure we have the correct information on file to avoid this in the future. Thank you.

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason I have come to you for help is because our *** Management company Rowcal has hired the ******** PC Law firm to pursue nearly $800 in fines against me and my family, which they know to be false. I have tried to talk with them over several months to clear this up, but they have chosen to go the legal route and have ignored all attempts at reason and the law to stop all of this right away. ************************ is the lawyer for the ******** PC law firm who is the lead counsel on this case. He's the one who has been in contact with us throughout this process. From the beginning, I made **** fully aware of what Rowcal was doing and even had him check with the Rowcal what I was telling him was true, he then chose to no longer confer with me leaving me the only route available to me, which was to contact you. I tried to avoid this whole ordeal by offering ************************ and Rowcal a deadline to discuss the facts with his client and to withdraw the case, but as of noon today (July 23rd, 2024), they have chosen not to stop in their illegal activity which is why I'm making this compliant. An attorney and a company who knowingly commits illegal conduct should and needs to be held accountable. I just want this all to end and our account to be zeroed out with no negative flags or markers on our account. We've never missed a dues payment and what they're doing is illegal as no business can be conducted by the *** without a quorum - by state law. We've not had aquorum at our *** in over a decade, meaning everything they have done is illegal.

  Customer Answer

  Date: 07/24/2024

  To the best of my knowledge, I was told that a lien was placed on my home, but after reading through the Texas Property Code, a house can not be foreclosed on simply for fines, which is our case.

   

  We have never missed a dues payment and are only contesting the almost $800 in fines created by the previous management company and now being enforced by the current one.

   

  The association hasn't had a quorum in more than a decade and everything they've done over all these years is in violation of the Texas State property code sections 204 & 209.

  

  Business Response

  Date: 07/25/2024

  **************, we agree it is unfortunate that legal action became necessary regarding these longstanding fines and concur with you that it would have been better if no legal was necessary. As you mentioned in your complaint, the fines were incurred some time ago and failure to pay them has led to this course of action. Documentation of the fines was sent previously and if necessary to add clarity, we can provide them again if requested. 

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our building has not had any hot water for 39 days now. Any time we complain to our designated property manager we get a generic we're sorry but we're working on it reply. We never get any timeline to the fix or next steps they're taking to resolve the issue. Even with the City of *********************** Officers following up with them there doesn't seem to be a plan in place to resolve the hot water issue. It's affecting our entire building.We had hot water until they hired plumbers to fix a different water issue (low water pressure) but after they fixed the water pressure hot water never came back. It's been 39 days.

  

  Business Response

  Date: 07/29/2024

  Hello, 

  Our team (RowCal Management), works at the direction of your ***** of ********** and has been actively working to correct this issue and complete prompt repairs of the water system over the last 30 days. We had received communications from you directly stating that the hot water had been restored and our team has been notifying residents of all updates and timelines of repairs. I am happy to speak to you about this directly to clear any misunderstandings and align on why there was a delay in the remedy. You can reach out to me at ************************************* or *********************************** 

  *******************

  Customer Answer

  Date: 07/30/2024

   I am rejecting this response because:
  
  I personally never said the hot water was fixed. NEVER. I told the *** President it *seems* to be getting better. That's a flat out lie that I ever said it is in fact fixed. It's still not correctly fixed as of 07/30/24 which is 46 days since ya'll turned off the water originally. My unit actually had hot water up until you hired the plumbers to turn off the water and do whatever they did. So whatever they did stopped the hot water, not the other person who caused the low water pressure. In fact, my unit can get hot water if I run ALL the faucets for about 30 minutes, which is wasteful. So are ya'll sure the plumbers turned all the valves or there isn't a broken valve somewhere because it sure seems like cold water is getting into the hot water line and not an issue with the water heaters.

  

  Business Response

  Date: 08/05/2024

  Hello ********,

  Communications have been sent to the affected owners on Friday notifying them that repairs are underway. Please see the below notice:
  Flats at 935 residents:
  
  Work on the plumbing systems for buildings 1 and 2 continues. Some residents in these 2 buildings have been affected; others have not. Several repairs have already been made. Plumbers have been to the property multiple times and are committed to continuing to make visits until things are back to normal. At this point, an entirely new boiler system has been ordered and is on the way. Please know that this was not a planned project; it is a situation that arose without warning.
  
  Thank you for your patience.
  
  The ***** of ********* and Management

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The RowCal representative will not respond or allow open communication on important documents proposed. Please respond for answers.

  

  Business Response

  Date: 07/19/2024

  Hi ******, there was not a lot of information provided in your complaint so we can't be sure which documents you are referring to specifically but believe it might be the proposed voting documents, and new governing documents for your association. We would like to reiterate that these were provided to owners 15 days before the Special Meeting (July 2nd). If you are referring to other documents, please let us know and we can look into the matter. Thank you.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rowcal is our *** association here in ********, ** at the ***** at **************** complex. About a month ago, I placed a request on our Rowcal website in regard to multiple dead plants surrounding my home. I never heard back from anyone. I then called over two weeks ago and was assured I would hear from someone in my community. I didn't. I ended up emailing the Rowcal Care Team on 7/12/24, was assured that someone would reach out to me, and as of this evening, I still have not heard from anyone. Beginning to wonder if the *** team actually exists.

  

  Business Response

  Date: 07/19/2024

  We apologize for the delay in addressing your request regarding the dead plants around your home and for any frustration this has caused.
  Our Director of Community Management has spoken with you over the phone to apologize personally and ensure that your concerns are handled promptly. Please knw that we are actively addressing your request and are committed to remaining responsive to our residents' needs.

• Initial Complaint

  Date:12/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October 2023, during renovation of my home, my general contractor discovered mold in several areas of the home when opening the drywall. These areas tested positive for black mold, and this issue was brought up to compass management group that manages the property (************** in ************). Upon a roof inspection by Xteria, it was determined that there was a leak in the roof causing a slow saturation of water into many parts of the home as well as siding that was poorly maintained and causing water damage and mold on exterior walls.Compass management group attempted to remediate this mold by hiring a set of unlicensed contractors. After 2 weeks and close inspection by myself and a Contractor, we realized there was no mold treatment being done and that they had lied to us about the handling of mold and disposal of mold in the open without containment (photos available). The compass management group in general contractors were ready to tell us to move back into a home, putting the health of me and my young son at risk.They hired a second mold treatment company and it has been challenging to get the mold properly treated with them as well. It has now been three months since this mold was dicscovered, and there is no current timetable for when this would be completed. The cost, both financially and healthwise are growing. The financial burdens and mental stress as a result of this negligent handling is difficult, but the lack of communication and disrespect from compass management (particularly the property manager for this property) has become extremely problematic. The property manager himself has advised me to seek legal counsel since he seems unwilling to want to communicate and deal with this issue. I am willing to speak with local news and other media to have this publicized as other residents in my HOA and other communities managed by compass need to know about their tactics. Emails and photos of this entire ordeal can be provided.

  

  Business Response

  Date: 04/22/2025

  Hi *****, we are working with your current manager to review the historical communications and work that has been done in order to gain a better insight into this issue. Thank you for your understanding while we look into this further. The Compass Management BBB reviews were only recently moved to the RowCal platform so we could access them, and we apologize for the delay in response.

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 we purchased a property that is managed by RowCal Property Management.We set up autopay for our ***************. For nearly a year, we never received anything in the mail stating there was a problem with our autopay.In November we received a letter from an attorney stating we were behind on our dues and would be responsible for paying legal feels as well as late fees, in the amount of roughly $1,000. During this time, nothing was ever sent to our home address, our email address or our phone numbers. Row Cal claims letters were sent to the property address, which was being rented by a party, not our primary address given to Row Cal by our ************** ***********. RowCal did not do their duediligence when reviewing theWarranty Deed thatNorth Title sent to them . The address where mail should be delivered is clearly listed in the paperwork the closing company provided to RowCal.Theaddress listed in the paperwork given to RowCal is my primaryresidence where I receive mail, and that is not where their correspondence was sent.This documentshows the propertyaddress crossed out on page 7 and our primary residence written in, which is where RowCal was required to send any and allcorrespondence.Because nothing was ever mailed to our primary address, we had no idea ourdirect deposit was unsuccessful. We thought payments had been successfully made each and every month. We do not believe we should be held liable for RowCal sendingmail to the wrong address.We would like to pay all delinquent dues, in full, immediately, less any and all late fees, lien filings, and penalties.

  

  Business Response

  Date: 01/16/2024

  ************,

   

  After looking further into this situation, we did identify that the warranty deed provided to us by the ************* did have the originally printed address crossed out in pen, with a new one written next to it.   We understand that you believed you were enrolled in auto payments, and did not receive the mailings about the payment errors and growing account balance due to this address not being entered in the system as the selected off site mailing address.

   

  As a result, we will be waiving all late fees and collection costs from your account.   For any hard costs that have been paid by the **** we will also reimburse ********** Grove that cost so that there is no cost to either you nor the Association for this error.  

   

  We will reach out to you directly with next actions, and the specifics on the charges and amounts that will be removed from your account. 

   

  RowCal

   

   

  Thank you!

   

  *******************

  Executive Administrator

  Customer Answer

  Date: 01/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is excellent.

   

  I would like to thank the BBB for your hard work. 

   

  I would like to thank Row *** and ******************* very much for recognizing and fixing ***********;********' mistake. When this mistake on her end was pointed out to her and her manager they doubled down and said they could not speak with us regarding the situation and told us all communication must be done through the attorney costing Row Cal more needless money. I do hope that she is strongly told in the future that all of this could have been avoided with a simply phone call or email to let us know our ACH setup was unsuccessful.  Our tenant also adamantly denies ever getting any notification to the rental property. Her lazy work ethic does not reflect Row Cal as a whole and I am very, very appreciative to ***********.

   

  Thank you!