Reviews
This profile includes reviews for Rowcal Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromFarid H
Date: 07/12/2024
1 starFarid H
Date: 07/12/2024
This company is a joke they hire the most incompetent and rude people.
Rowcal Management LLC
Date: 07/13/2024
We're so sorry to hear that you feel that way, *****. We would love to help resolve any issues you may be having but would need more information. Please email us at *********************************** with your address, association and problem you've been experiencing and we'll work to get it solved for you. Thank you.Review fromPierre N
Date: 06/17/2024
1 starPierre N
Date: 06/17/2024
They acquired our property management co. at the end of 2024. I setup autopay in December it looked successful (no error message during autopay setup). Apparently Autopay setup did not go through. I was walked through the portal again today by a rowcal representative, again my 1st autopay did not succeed without error message. The web portal needs alot of negative use case testing and design enhancements, and the company has to ownup late fees incurred by customers as a result of their system having these silent failures. The rep attitude is this is all customers fault, Clearly monopoly of HOA payment service by acquiring prior companies leave not much desire for a company to excel in product and services. If I could leave 0 star i would.Rowcal Management LLC
Date: 06/19/2024
Hi ******, we're so sorry to hear the automatic payment has not been successfully drafted and would love to help you rectify this issue! In order to do so, we will need more information. Please email us at *********************************** so we can resolve this as soon as possible. Thank you.Review fromXuanyu L
Date: 05/24/2024
1 starXuanyu L
Date: 05/24/2024
My HVAC did not work from 05/23/2024.
I gave them a call at that time. An agent pick up the phone, and she used 15 mins to figure out which location I was at. And then she told me I got the wrong number which is the exact number on my rowcal portal. Then she gave a number which was no one pick up.
Second day morning (05/24/2024) I gave another call (the same number as before), another agent picked up the phone and told me she would contact the property manger, and got back to me soon. And nothing happens.
In the second day afternoon, I made another phone call. Another agent picked up the phone and told me that the only thing he could do is create a ticket.
And I asked him when I could get update? He told me that he did not know.
And I asked him who response for this? He told me that he is responsible.
And I asked how many tickets ahead me? He told me that he did not know.
And I asked is there a est time for fix? He told again "I don't know"Rowcal Management LLC
Date: 05/27/2024
Hi ******,
I am seeing two correspondence records on your account regarding your air conditioner, both on Friday May 24th. An Action Item was placed for the manager to contact you regarding it.
I sent your manager a follow up email regarding this to make sure it is addressed quickly. You should be hearing from them tomorrow.Review fromChristina C
Date: 05/22/2024
1 starChristina C
Date: 05/22/2024
I live/ rent in a non HOA. And Rowcal sents repeated letters telling us we are in violation of article 2 section 1. Lorson Ranch neighborhood is not an HOA. And Rowcal needs to stop harassing the neighborhoodRowcal Management LLC
Date: 05/27/2024
Hi *********,
While ****************** is not an HOA, it is a Metro District that has contracted with RowCal to make site inspections and process covenant violations. We are sending these letters at the direction of your ***** of ********** You can find more information on your community and its CC&Rs by visiting RowCal.com and logging into your homeowner portal.
Thank you!
Review fromDavid C
Date: 05/22/2024
1 starDavid C
Date: 05/22/2024
They recently acquired our property management co. and have failed me at every interaction. Example. We had a dangerous situation occur, the emergency number was called, it was placed on hold for a full ten minutes then went to VM. The call was returned one week later. The message left acknowledged a week had lapsed.
They have the culture where everyone acts like the "customer is the enemy, do as little as possible for them!"Rowcal Management LLC
Date: 05/27/2024
HI *****,
Thank you for reaching out. I'm not showing any contact or communication regarding a dangerous situation noted on your account or in the community's work orders. Could you please provide more information? Were you the one to make the call to the emergency line?
I do see that you were needing assistance with your account balance. I do hope this has been resolved. If you are continuing to need assistance, please email ***********************************Thank you!
Review fromSC M
Date: 05/02/2024
1 starSC M
Date: 05/02/2024
Absolutely worthless! I've been trying to pay my HOA fees in my account, but it won't let me. I get a message telling me to contact the office.I've left messages and emailed several times. I just get an automated email response telling me to check the FAQ page. It's maddening!!
I'm going to the next meeting and will be pushing for a new management company. I can NOT be the only one who has been having a horrible experience with these clownsRowcal Management LLC
Date: 05/02/2024
Hi SC, we sincerely apologize for the frustration you've experienced trying to pay your HOA fees online. We clearly dropped the ball on communication and support and will be working to improve that on our end to deliver an exceptional experience for our residents in the future. Thank you for bringing this to our attention so we understand where we need to improve moving forward.Review fromSusan K
Date: 04/26/2024
1 starSusan K
Date: 04/26/2024
6 calls to emergency management number and kept on hold each time and when someone did respond they hung up in the middle of the call. Incredibly frustrating. I am recommending at our HOA meeting that we pursue another Management company.Rowcal Management LLC
Date: 04/30/2024
Hi *****,I'm sorry to hear you had trouble getting through on our emergency line. We are looking into this and hope it was an isolated incident. I see that you spoke to our team twice on April 26th and again on April 29th, with additional email contact from your community manager that same day. If there is further need for assistance, please let us know.Thank you.Review fromRichard J
Date: 03/29/2024
1 starRichard J
Date: 03/29/2024
The customer service here is absolutely useless. I have reached out to them almost 10 times and have yet to speak with anyone. I did however receive 1 response to an email, but I responded and havent heard back.Rowcal Management LLC
Date: 04/02/2024
Hi *******,Thanks for reaching out so we can get this corrected. I see you are an owner in our ************* region. While this BBB listing is for our ********* offices, I am still happy to assist you. I have reached out to your community manager who will be contacting you directly today. We are so sorry to hear that we missed the **** on communication with you and would appreciate the opportunity to make amends. Thank youReview fromJacob W
Date: 03/11/2024
1 starJacob W
Date: 03/11/2024
Rowcal makes everything way more difficult than it needs to beRowcal Management LLC
Date: 03/14/2024
Hi *****,We're sorry to hear you have had a less than ideal experience with us. We would like to discuss this further with you if you are open to it! Please email ********************************** and our team will work to bring a better resolution to your situation. Thank you for reaching out!Review fromKristi S
Date: 02/01/2024
1 starKristi S
Date: 02/01/2024
RowCal has taken over 4 months for a neighbor's unit which an internal sprinkler head broke. I had the same issue, and it's going on 3 months for me. I can't live in my whole lower level. They rarely answer the phone and if they do, they say the board is handling it. You can't contact anyone on the board. They don't respond,. I really feel bad for my neighbor who has waited longer than I. All the company would have to do is either say they will file an insurance claim or not. This took way too long! Hopefully I don't have to wait as long as my neighbor. There's more too.... I've heard that if they file a claim everyone would have to pay more....there's no money...etc. Not happy with RowCal at all.Rowcal Management LLC
Date: 02/02/2024
Dear ******,I hope this message finds you well, and I sincerely apologize for the inconvenience you have experienced following the water leak incident on December 11th. Your concerns are of utmost importance to us, and we appreciate your patience during this challenging situation.I understand the frustration that can arise when dealing with the aftermath of such an event, and I want to assure you that we are doing everything within our power to expedite the insurance claim approval process. As you may be aware, these procedures can be intricate and time-consuming, involving coordination with multiple parties.Since the initial emergency mitigation, RowCal has been actively engaged in working with both the Board and the association insurance to facilitate the approval of your claim. We have also maintained open communication with your insurance provider to ensure a smooth process on all fronts. It's important to note that navigating insurance claims can be a complex endeavor, and we truly appreciate your understanding and cooperation throughout this period.Please rest assured that RowCal remains fully committed to assisting you until this matter is entirely resolved. We understand the impact this situation has on your daily life, and we are dedicated to providing the necessary support to bring about a swift resolution.If there are specific concerns or additional information you would like to share, please don't hesitate to reach out to us directly. Your feedback is invaluable as we continue to improve our processes and services.Thank you for your understanding, and we appreciate your continued patience as we work towards a resolution.Best Regards,******************* Executive Administrator RowCal
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