Business Profile

Bed Sales

Sleep Number Corporation

Headquarters

Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,111 total complaints in the last 3 years.
323 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/10/2023 This happened today and I don't know what to do and if I should leave the bed in my house, try sleeping on it or put it outside which could be a problem for me and the mattress.I just took delivery of my Sleep Member P5 bed with temperature control equipment along with BED BUGS!!! I immediately ran outside to try and get the delivery guys so they could remove it but they were gone. I called the store, customer service and the manager at customer service and they dumped it back on me. I NEVER had bed bugs and while removing my old mattress and cleaning my bedroom never saw any bugs. So it wasn't from me or my bed. **************** said I have to get a certificate from an exterminator stating the mattress is clear of bed bugs before they will come back and remove it. At my cost not theirs. I have a company coming Monday 6/12/2023 costing me $800. This is ridiculous and the worst customer service I have ever experienced and I will be returning everything when this is over. I wouldn't buy anything from them after this experience. So frustrating. I will go way out of my way to tell anyone and everyone about this. I even begged the people at the store to come to my house and help me remove everything and I would pay them but they refused. I don't want this thing in my house and I have a torn bicep so I can't do it alone. I'm at a loss and now don't even have a mattress to sleep on.
Business Response
Date: 06/19/2023
June 19, 2023

Better Business Bureau of ********* & ************

RE:****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

********************** has many precautions in place to prevent spreading Bed bug infections. Specifically, we:
Partnered with BOTH Orkin and Terminix Pest Control Companies.
Technicians that are properly trained to identify any infestation occurrences.
A policy that prohibits us from either handling a mattress or installing a Sleep Number product if there is evidence of an infestation in a home.
Regular treatment of both our facilities and delivery trucks to ensure they remain bug free.

Bed bugs are efficient little hitchhikers and can be carried into a home by clinging to luggage, clothing, bedding, and used furniture. Despite their name, bed bugs are not, in fact, attracted to beds. They are attracted to food sources, namely, blood. A new Sleep Number bed would not be of interest to a bed bug without an occupant to feed off. A well-developed infestation such as the one Mr.**** in describing would take time to develop.
To prevent further infections, we must insist that customers treat a known infection before we can enter their home. We cant send out sales team to the customer home to help without risking an infection in the showroom.
Best regards,
Executive Team Consultant
Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a mattress and base for a queen *** on March 15th 2023. Order number for both products is *********** and serial ****************** for the base is 0901P03309008.Mattress was defective and serviced with tape (like electrical tape) but not fixed, so it was returned. Base is shaky and unstable2, was serviced once and issue was not fixed. I have slept in a unstable *** for 3 months. The cost of the base is $1199.00.Sleep number defers their customer service to another company, and they refuse to replace this defective product. At this point I would like a refund!
Business Response
Date: 06/13/2023
June 13, 2023

Better Business Bureau of ********* & ************

RE:****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

********************** handles any issues with the mattress. ******* and ***** handles issues with the adjustable base. They carry the warranty on the base. Mr. **** was referred to the manufacturer for repair of his base.    It is unclear if he followed through.   I have sent an email to the manufacturer requesting they give Mr. **** a call and help him resolve the issues with his base.   They will leave a message with contact information if they are not able to reach him directly.

Best regards,
Executive Team Consultant

Customer Answer
Date: 06/13/2023
I am rejecting this response because:
I walked into a Sleep Number Bed store and bought a full set of Mattress and base that complements the functionality of adjusting height and other features. Sleep number bed is the company that charged me for the purchase of both parts of what I bought as a combo.
Sleep number has not provided a contact for any other company, they re-routed my phone call when I call again, asking for help after the ************ attempt. The technician sent by sleep number try to fix the legs of the base with tape (as in electrical tape). The technician acknowledged the fact that most bases have these issues, and he has on several occasions escalated the issue without resolution.
I have called once again to have someone come and replace the defective base or for the company to provide a refund on a defective base without being fixed 3 months after purchase. I have tried to work through repairs and replacement, but they are not responsive.

Business Response
Date: 06/13/2023
June 13, 2023

Better Business Bureau of ********* & ************

RE:****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

Our position remains the same. The repair of the base is the responsibility of the manufacturer, and their technicians need to service the base.   We have reached out to them to give Mr. ****a call. We encourage him to return their call.

Best regards,
Executive Team Consultant
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a bed Sleep Number bed back in January over the phone. They give you a 100 night trial for the bed, if you are not happy, you can return it. We have had nothing but problems from day one and have made several calls to customer services, taken days off to have techs come to the house, had a new pump installed in the bed, as well as a trip to the local store and a couple of phone calls to them as well. We still continue to have issues with the bed to this day. Called to have the bed returned and was informed that there was a pick up fee of $250+ tax. When making my purchase over the phone, I was NEVER informed of this charge. I can understand if I purchased it in-house and signed a contract and had to initial somewhere stating that I was informed of such fee, then by all means charge me; however, that was not the case. I've escalated it to a supervisor on their customer service line and to their District Manager without them budging even though their in-store personnel completely understand and agree with me. I told them then they shouldn't sell beds over the phone and that it should be done in-house where the customer can see the statement in writing and initial showing that they were informed of the return fee if they were not happy. If I would have known that initially, I would have NEVER bought the bed in the first place. I feel it's a shady way of conducting business. Now I'm out over $500 and have no bed because I've had to pay a $250+ tax delivery fee and now a pick up fee for the same amount. HORRIBLE CUSTOMER SERVICE on the company's part.
Business Response
Date: 06/07/2023

June 7, 2023

Better Business Bureau of ********* & ************

RE:****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****.

Since filing this complaint, a member of our **************** team has reached out by voicemail to work on a resolution. We encourage Ms.****. to respond to the voicemail.

Best regards,
Executive Team Consultant
Initial Complaint
Date:06/02/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a sleep number mattress and base on 4/14/2023. At the time of purchase i was trying to decide between a Flex 1 or Flex 2 base. The rep advised to try flex 1 and upgrade to flex 2 if I prefer. The mattress and base were delivered on 5/30/23. The next day 5/31/23 I decided to upgrade to upgrade to the Flex 2 only to be told that it was a final sale, and I cannot upgrade. I reached to a supervisor that agreed to make an exception and allow me to upgrade but I will have to pay restocking fee of over 300 dollars. I believe that I should be allowed to upgrade without the restock fee and the deliver fee as promised by the sales agent. I was even told that the sales agent was new and could have been mistaken. The delivery was free at the time of original purchase. I have only had the bed for one night!!! HELP!
Business Response
Date: 06/02/2023
June 2, 2023

Better Business Bureau of ********* & ************

RE: ****
RE: Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ************ **** spoke with a member of our Executive team, and we were able to come to a mutually satisfactory solution.

Best regards,

Executive Team Consultant
Customer Answer
Date: 06/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And more importantly, they went above and beyond to make everything right. My faith has been restored in the company and my purchase.
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 1, 2023 we made the decision to purchase a Sleep Number bed. We did not intend to purchase a base or any other accessories. We spent at a significant amount of time in the store trying out beds and asking questions. In particular, the salesperson frequently mentioned the 100-night trial, so we felt at ease that spending that large sum of money came with little risk, as the coming was confident in its product and would stand by it. Our total came out to $5,674.42, and we scheduled a delivery date of April 29, 2023. From day 1 the bed was uncomfortable and I slept very few hours each night, on a few occasions I got up and slept in our former bed. While I began doing research on the trial period and how to return the bed, I came about forums and social media posts that the adjustable frame was a final sale. This came as a surprise to me, as the salesperson's main focus was the 100-day trial and that we had nothing to lose. I feel that the salesperson used the 100-day trial in bad faith to convince us to make this large purchase. If Sleep Number believed in its product it would be upfront and not use misleading half-truths to sell its product.
Business Response
Date: 05/24/2023
May 24, 2023
Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer #****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****
Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy.? In this situation, the customer was aware of the policy,initialed and signed reflecting her understanding, and decided to make her purchase.? We stand by our policy as presented to the customer.?We do not offer or advertise a ********* risk-free trial on adjustable bases.? Although we do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases, which are non-returnable.? This is clearly presented in our Terms and Conditions of Sale, which were signed by Ms. **** at the time of the purchase.? In fact, Ms.**** specifically initialed next to bold print in the Terms and Conditions of Sale that states the base is a final sale.The terms are sent home with the customer to review. Ms. ****could have canceled the delivery to avoid the final sale terms. Notably, our adjustable bases can be used with most mattresses sold on the market today not just Sleep Number smart beds.? We provide an alternative mattress attachment mechanism that will make using the adjustable base with other mattresses simple and easy.

Best regards,
Executive Team Consultant

Customer Answer
Date: 05/25/2023
because the business claims that their salespeople are trained in transparency, this does not negate their responsibility to ensure that transparency is carried out. The words that are used to get the sale matter when you are having someone sign a document that differs from their oral statement. I went to return the sheets on Sunday May 21, as the salesperson handed me a copy to sign and I began to read it, he stopped me and said, you're getting a copy. ***************** Sponsored talk about the 100-day trial. When I asked in a post what about the adjustable base, their reply is, Oh, you have to look at the return policy. It is excluded. To which I replied, Yes, I've read it after the fact, but that is never mentioned in the store. Of course, they brow beat you about the 100-day trial, but they fail over and over and over again to say, by the way, it does not apply to the base. They never say 100 day trial on "our mattresses only."
When Sleep Number pushes the sale they make it seem as though the mattresses are useless without their base because of the air chamber.  You can view the footage and see that we were there quite some time. Every time we asked a question the salesperson reverted back to the 100-day trial. When it sounded like the mattress was useless without the base, I again asked regarding the 100-day trial, "so there is no risk?" And the salesperson repeated, "there is no risk." CA B&P ***** prohibit false statements.
I strongly believe that Sleep Number is purposefully misleading consumers into buying their bases by orally promising a 100-day trial, in order to make the sale. In their ******** ads, the representatives are snarky when anyone disagrees with them.

Business Response
Date: 05/25/2023

May 25, 2023
Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer #****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****
Our position remains the same. We stand behind our training practices and the integrity of our Sales force. Ms.**** ****** the terms and conditions. The policy in question is highlighted and printed in bold and has its own signature line.   Customers do have to take some responsibility for reading what they agree to before signing a legal document.   The terms are sent home with the customer to read. Ms. ****could have canceled the order before delivery to avoid keeping the base.

Best regards,
Executive Team Consultant
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a sleep number bed and within the first night or 2 I noticed something was wrong. It felt NOTHING like it had in store! I was woken in pain. I called and was advised change the setting and you have to keep trying. I did for weeks every night in tremendous pain. Called the store they advised return for full refund as the bed was obviously made wrong. I fought with Sleep Number to take the bed back. Call after call wanting to charge me this and that etc. They finally agreed they would give me a full refund and came and picked up the mattress. I thought that was the end, but come to find out they still didnt give me a full refund! They shorted me out $300! I called. Nothing they can do! The store cant do anything and it all falls on corporate. I have talked to people, they do not return phone calls, records of my calls vanish, etc! Never want to do business with them again!
Business Response
Date: 05/19/2023
May 19, 2023

Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****
The first paragraph of the Terms and Conditions clearly states that the customer is responsible for the shipping and return fees. The customer did sign their Terms and Conditions stating they understood a return fee would be charged.

Best regards,
Executive Team Consultant
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and mattress and adjustable base 2/6/2023. The base was not returnable, but I was promised it would fit inside ANY existing bed frame. I took delivery of the bed and the base did NOT fit in the frame, so they set up the bed without it. Nobody asked if I wanted to refuse delivery since it did not fit (I was told by customer service they should have). After they left, I had to modify my bed frame to fit around my new bed. From the first night, the bed did not work properly, so I contacted customer service multiple times and they sent technicians and replacement parts to fix it 3 times. The mattress never worked properly. Eventually, the raised head of the base started lowering on its own, putting my cat at risk as I'm not there to make sure she won't be crushed when it lowers. When I contacted customer service about returning BOTH items, they said the base isn't returnable. I let them know it was also not working. All they will do is send a technician. Waiting for technicians who may or may not be able to remedy the issue is unacceptable and I simply want to return the mattress and base for a full refund. They are also charging me $266.74 to pick up the bed that doesn't work
Business Response
Date: 05/18/2023
May 18, 2023
Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****
Since filing this complaint, a member of our **************** team has reached out by email to work on a resolution. We encourage Ms. **** to respond to the email.

Best regards,
Executive Team Consultant
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customer *************************** Purchased August 2018 I called Sleep number for a warranty claim, as my bed was deflating. After troubleshooting, the company determined the pump needs to be replaced. I reviewed the company's warranty policy available at *********************************************************** and it states the following: "Products purchased before MARCH 29th 2020: Warranty YearPercentage of cost of product or part you are responsible for paying under a warranty claim:02No cost *****% plus 4% for each completed year from original date of purchase 212596%"This means, year 3 is 20% responsible, year 4 is 24% responsible, year 5 is 28% responsible, and so on. I am currently in my 4th year completed (not yet completed year 5) so my responsibility based these terms and conditions is 24%. The current price of a refurbished pump is $299.00, which would make my responsibility $71.76. I have received 3 quotes from Sleep Number that range from $115 to $276. Sleep Number needs to honor their stated warranty that was agreed upon purchase and that is available to me for viewing and review. The wording and percentages are misleading and is meant to confuse and scam the consumer. There should be an easy to read chart clearly stating the percentage responsible for each and every year.I would like Sleep Number to honor $71.76 for pump replacement and to amend and properly word their terms and conditions.
Business Response
Date: 05/15/2023
May 15, 2023

Better Business Bureau of ********* & ************

RE: **** RE: Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *****

Mr. **** is not the owner of this file. The purchase on this account was made on 9/11/2018, from 2018-2020 the warranty covered at 100%.
After the first two years the warranty states the customer is responsibility for 20% plus 4% for each year from the original purchase. That is 8% +20% or 28%. Mr. **** quotes these terms in his complaint.

The prorated portion of the warranty begins with Sleep Number covering 72% in 2020-2021. 68% in 2021-2022,and 64% in 2022-2023.

5/15/23 order *********** is for a warranty replacement of an integrated base.
5/12/23 Order *********** is for a warranty replacement with a refurbished pump. Base price 299.99
5/7/23 Order *********** is for a warranty replacement with a new pump. Base price $584.23.

The prices quoted are correct for what they are. The warranty is calculated by the year of the purchase not the month or day. Labor is not covered by the warranty. We will be happy to support the bed under the terms of the warranty.

Best regards,

Executive Team Consultant
Customer Answer
Date: 05/15/2023
I am rejecting this response because:

According to the Sleep Number credit opened in my name, I am the owner of this purchase.

The terms stated are misleading to the average consumer and is meant to confuse the average consumer. Why not just state year 3 is 28%, year 4 is 32%, and so on? Stating 20% + 4% automatically insinuates that year 3 is 20%. Sleep number knows this is confusing, as it would devalue the warranty. They should alter the wording to clearly explain what percentage is covered during what year. A simple guide would suffice. Due to poor wording on Sleep Number, I still believe my calculations should be honored.

P.S., I've called almost every day last week, my bed is still broken with no resolution, just trying to sell me something as per usual, without trying to determine the cause.
Business Response
Date: 05/20/2023
May 20, 2023

Better Business Bureau of ********* & ************

RE: ****
RE: Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer,Mr. ****.

Our position remains the same. The terms of the warranty are clear and are not meant to confuse anyone.
All calls into and out of the *********************** are recorded for quality assurance. According to our records Mr. **** has not made any calls to **************** in the last week, although he may have reached out to the store.

We have sent Mr. **** an email with a plan for resolution. We encourage him to respond to the email with any questions or concerns.

Best regards,
Executive Team Consultant
Initial Complaint
Date:05/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 24,2022 I purchased a sleep number 360 climate control bed for $9471 after seeing it in the showroom. The bed was delivered on December 20. The cooling and heating features of the bed were extremely loud, unlike in the store. The bed also kept losing air. We had to wait a month for them to come out and service the bed. We would wake up on a flattened mattress. It was supposedly fixed, but it kept happening. We had yet another service man out to fix it. He informed ** that all the beds were very noisy and they had a lot of complaints. We were approaching the end of our return period so we opted to return it rather then continue to wait for them to try to fix the air leak since they said the noise would not change. All this time, my wife was unable to sleep in the bed. They finally picked up the bed on April 4,2023. We have been going around in circles trying to get our refund. As of today, we have received a partial credit and are waiting for the rest. They refuse to return the $249 delivery and pick up fee for a total of $500. I don't think I should have to pay to have them pick up their defective product. I have called and spoke to multiple people but they refused to refund the money. I am asking for your assistance in obtaining my refund.Thank you,*****************
Business Response
Date: 05/18/2023
May 18, 2023
Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****
Since filing this complaint, a member of our **************** team has reached out by email to work on a resolution. We encourage Mr. **** to respond to the email.

Best regards,
Executive Team Consultant

Customer Answer
Date: 05/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:05/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently bought 2 different pillows online. the curved resonsefit and a plush comfort. I exchanged the resonfit for an ultimate resonefit. After 4 weeks of sleeping in pain and discomfort on the ultimate resonfit I called sleep number customer service to let them know the pillow was causing me pain. I asked if i could exchange it and I was told no you only get 1 exchange. I explained to them that the pillow causes pain and i have been a loyal customer for years buying 2 beds and a few pillows. 3 out of the 5 people I talked to to were rude and continuously just read off the script given to them. I asked the final manage that called me what the solution was. Her response was I can give you recommendations on a new pillow. That is how I ended up with he ultimate resonfit. I asked to speak with someone that could provide a solution and she told me that there is no one that can hep. I dont believe that your company is this cold when it comes to customer satisfaction. I was planning on buying a new bed in the next year or so when I save a little more money but after this I am not comfortable spending any more money with sleep number. All I want is a good night sleep and to be treated like a human with compassion. What is the solution to this problem? Is a $100 pillow really worth losing a customer and treating me like c***
Business Response
Date: 05/18/2023
May 18, 2023
Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****
Since filing this complaint, a member of our **************** team has reached out by email to work on a resolution. We encourage Mr. **** to respond to the email.

Best regards,
Executive Team Consultant

Customer Answer
Date: 05/19/2023
I am rejecting this response because:
No one from sleep number has reached out to me through email like there message says. Please explain why this hasnt happened when you have stated it has. It adds to my case about your customer service team not caring about its customers. Please have someone email by Wednesday 24th to resolve this situation.

Business Response
Date: 05/19/2023
RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****
Since filing this complaint, a member of our **************** team has reached out by email to work on a resolution. This email was sent on 05/18/23 and another one on 05/19/23 to the email we have on file. I highly recommend checking your spam mail and Junk mail and responding back as soon as possible to get this issue resolved.
Best regards,
Executive Team Consultant

Customer Answer
Date: 05/19/2023
I am rejecting this response because: Please follow through with what you have said your going to do.
Still no one has emailed me. Not sure why your lying to me about sending me emails but I have not recieved one. What email address are you sending it to? Please send the message on here and to my email address.

**********************

Business Response
Date: 05/26/2023
May 29, 2023

Better Business Bureau of ********* & ************

RE: ****
RE: Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *****

Since filing this complaint, we have reached out and are working on a solution. We appreciate Mr. ***** feedback, and we are using it for coaching opportunities. We Sincerely apologize for the inconvenience and frustration.

Best regards,

Executive Team Consultant

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