Business Profile

Bed Sales

Sleep Number Corporation

Headquarters

Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,112 total complaints in the last 3 years.
329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sleep number bed in late November. The bed is okay but but they didn&#**;t provide a control pad because they don&#**;t have the chips that go into them. The bed should have never been sold.
Business Response
Date: 02/10/2023
February 10, 2023

Better Business Bureau of ********* & ************

RE: ****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *************** apologize for the inconvenience regarding the remote. Ms. ***** purchased her bed on 11/11/22 and exchanged it on 12/26/22. She was aware that remotes are not available. We are doing everything we can to resolve this issue. A remote has been order and placed on a priority list. When remotes become available, we will get this out to her.

Best regards,

Executive Team Consultant
Initial Complaint
Date:02/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a Sleep Number bed with my local store on 1-12-23.Delivery was scheduled for 1-25-2023 and this is where the debacle starts. My husband took the day off work to move our bed out of BR for no reason-they didn't deliver the bed! An hour into the delivery window I received a call from the company telling me the parts didn't come in-asking me to accept the mattress only & have the parts shipped to assemble myself later. I was shocked he would recommend such considering the expense of the bed not to mention I suffer w/ back pain, making getting up off the floor impossible, the reason for the purchase to begin with was to help elevate pain and suffering not cause it. I declined the offer & immediately called customer service to express my concern, another date for 2-4-23 was scheduled, then to my surprise @11:02 am the delivery arrived in a U-Haul, I had an appt to make and was trying to leave, I ask them why they were here, they said there was a big misunderstanding, I told them a new delivery was scheduled & didn't want to sleep on the floor. Next...A member of the Executive team called me & led me on for over a week making promises of personalized service w/no more problems even offering a discount, all the while explaining the company had never had issues like this before. He said if we'd give them one more chance, we wouldn't regret it- LIES- all LIES! He promised to oversee a seamless delivery, holding our hands the entire way, reluctantly we agreed. 2-4-23 came, we moved out AGAIN & guess what NO BED, yep the parts didn't come in again. This is not a fictional story and I am exhausted! ************ also said my credit card would never be charged until the bed was delivered, but here we sit with a nearly $6000 charge pending. Do your research- this company has quality marketing, & beautiful storefront w/ well spoken salespeople but your bed will be delivered partially in a dirty U-haul if at all. The underbelly of Sleep Number has now been exposed.
Business Response
Date: 02/08/2023
February 8, 2023

Better Business Bureau of ********* & ************

RE:****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****.

We sincerely apologize for Ms. ***** experiences. We will be using her feedback for coaching opportunities. Ms. **** has cancelled her order; she has no pending balance on the order.

Best regards,
Executive Team Consultant
Customer Answer
Date: 02/09/2023
I am rejecting this response because: I currently still have a pending charge on my sleep number synchrony cc account for $5989.86 as well as a charge on my personal Mastercard for a bed cover in the amount of $235.39 that has still not been refunded as promised by the executive team. Until I see these two charges removed from my responsibility I will not accept as a resolved.
Thank you
CDM

Business Response
Date: 02/10/2023
February 10, 2023

Better Business Bureau of ********* & ************

RE:****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****.

Our position remains the same. Ms. **** has cancelled her order; she has no pending balance on the order. Her credit for $235.39 was processed on Tuesday 2/7/23 and settled with Master Card on 2/8/23. Financial institution can take up to 14 days to show that credit. We have no control over lead times. The authorization at Synchrony has been removed as of 2/10/23.

Best regards,
Executive Team Consultant
Customer Answer
Date: 02/10/2023
I am rejecting this response because: As of today I now have TWO pending charges for $5989.86 on my sleep number synchrony cc account therefore my position remains the same. I will not accept this as resolved until I see both of those charges- one on January 12th for $5989.86 and one February 10th for $5989.86 reversed as well as a credit issued back to my master card in the amount of $235.39. I called Mastercard today (2-10-23)and they said there was no reversal pending for $235.39- as promised by this executive team.
I also do not understand how this executive team can claim to use my negative experiences to better the experience going forward with future customers since no-one has asked me for the specifics of my debacle with this company. This company continues to lie therefore we must wait until the credits are seen before we can believe.
Thank you BBB
CDM
Initial Complaint
Date:02/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a previous satisfied owner of a king ********************** who downsized to a queen in 2018 after my husband passed and I have been miserable. This bed has a top of the line mattress that I upgraded to upon my purchase. The bed does not stay inflated. The issue resolves temporarily with over the phone troubleshooting but resorts back to in inflated. I paid for a replacement remote, it was mot correct and I paid for another remote.. Did not help. I have issues with the remote connectivity. I have done all of the troubleshooting as instructed . Over this past year, while inflating my bed daily because that was not resolved, the head of the bed remained in an upright position sporadically. It took months to get an appointment. The technician came, I paid a service fee for him to walk in the door. He ordered parts. He returned, I paid the service fee and it was the wrong part. He reordered the part. This happened 3 times, each time I paid a fee before he decided it was a base issue and he called manufacturer ** Base. Their technician came, I paid a service fee, he identified the issue and ordered the part. He returned, I paid and it was the wrong part. He came, I paid the fee, again wrong part. This occurred 2 times, costing me each visit. He was not nice this last time and slammed the door. So I lived with this intermittent problem til December when the head was stuck at three quarters. I called **, they spoke to the technician who hung up on them. She ordered the part and had another technician come yesterday. He fixed the bed but I woke up in a deflated hole and the head is stuck at three quarters. This is affecting my health. I am in pain. I am not sleeping. I called Sleep Number and am waiting for a troubleshooting return call. And I am on hold with **!
Business Response
Date: 02/04/2023
February 4, 2023

Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ********

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****.

Since filing this complaint, a member of our **************** team has reached out by email to work on a resolution. We encourage Ms.**** to respond to the email.

Best regards,
Executive Team Consultant
Initial Complaint
Date:02/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Weve had our P5 Queen ********************** for over a year. Some of the rudest people work for this company. I tried to return the bed twice but they pretty much make you feel like you really need to give it time and more time till your tear is up and your screwed. I wake every single day in the most excruciating pain every morning. I dont ever truely sleep. I have so many medical issues now from this bed. My husband refuses to sleep on this bed even though in the beginning he said he liked the bed. Now he would just love to get rid of it. This bed has wrecked havoc on our bodies our minds and our marriage. This bed is the worse thing I have ever slept on. I have been on every single number 2-3x. I have been through a half dozen pillows no relief. No one has helped us in any way. Horrible company and I will tell everyone I know that about SN. Im in excruciating pain with a horrible headache been up since 4am. My neck and entire back is pained my hips and knees hurt. I have to use a heating pad everyday through out. I just dont want this bed anymore. I wanna sell it or give it back for the forgiveness of debt we owe. If not Ill keep complaining until someone listens to me. Very unprofessional company. Once the bed is in your possession the company is no longer nice rude customer service rude ****************** customer service.
Business Response
Date: 02/01/2023
February 01, 2023

Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****
All calls into and out of our *********************** are recorded for quality assurance, Ms. **** hasnt reached out to us within the year 5 Months, and 29 days since the bed was delivered. We have followed up with the customer numerous times throughout that year, 5 months, and 29 days. And the customer has never mentioned any issues with the mattress. . We encourage Ms. **** to contact our representative should she need anything further.

Best regards,
Executive Team Consultant
Customer Answer
Date: 02/02/2023
I am rejecting this response because:

That is not true. I have called several times as well as called the ** store. Employees are rude and no help at all.
Business Response
Date: 02/02/2023
RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****
Our position remains the same. We stand behind our training practices and the integrity of our Sales force. Ms. ********** the terms and conditions. The policy in question is highlighted and printed in bold and has its own signature line. Our records do not indicate Ms. **** has called us at anything time within the year she has had the mattress, expressing any issues with the mattress. If she is having issues with either the mattress or the base, we encourage her to reach out. Her issue will be resolved under the 15 ************ Warranty terms.

Best regards,
Executive Team Consultant
Initial Complaint
Date:01/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Sleep Number bed in October of 2022. Soon after, there was an issue with their SleepIQ software. My side of the bed would record my sleep data for a couple of hours each night and then stop, resulting in incomplete sleep data. This would not happen every night but would occur 80% of the time.I called customer service a couple of times, and they re-calibrated the bed in an attempt to fix the issue. Finally, in the beginning of December, they opened a ticket with the technical team. Since then, I have been trying to get an update on what is going on. I've never been able to talk to the technical team. The information is always filtered back through the customer service rep. *** the answer has always been they're looking into it but do not have an ETA on a resolution.A couple of weeks ago, I went back to the store and talked to my sales person. He told me that he would call and get the issue escalated and call me back. He never called me back.Last week support, I called and asked for a supervisor. The supervisor said he would talk to someone in tech support and call me back. He never called me back.I just called them again and was told that a new comment was entered into the ticket stating that they were looking into it but had no ETA. But the note contained not information on what exactly they're doing.One of the major selling points of this be is the Sleep IQ, and it has never worked properly. I like the bed, but I don't understand this. I'm beyond the time limit to return the bed. I don't know why they're not offering to replace it. For the price of the bed, I expect much better service than this. I want them to give me a detail response about what is going on and to replace the pump or the entire bed with a working unit.
Business Response
Date: 02/04/2023
February 4, 2023

Better Business Bureau of ********* & ************

RE:****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

Since filing this complaint, a member of our **************** team has reached out by email to work on a resolution. We encourage Mr. **** to respond to the email.

Best regards,
Executive Team Consultant
Initial Complaint
Date:01/30/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I purchased a sleep number on 9/16/2022. ACCT #**********. We went to our local store wanting to return on 11/25/22. The representative told us not to return it, but to upgrade the mattress (exchange). We were told that we would still have 100 days after we received the new mattress to return if we still did not like the mattress.Today 1/30/2023 I called sleep number customer service wanting to return the mattress as my husband and I are still not happy with it. We have done the troubleshooting, to potentially make our sleep experience better. We are still unhappy. I was told by the customer service representative that it was in the 'terms and conditions' that the 100-day trial is voided with exchange. While I understand that is the case the representative that we spoke with in the store, and that sold us on two different beds told us differently. We are now stuck with a $5,000 bed that we are uncomfortable in every night. I feel the fairest thing to do here is to return the mattress and be refunded the appropriate amount. As we were given incorrect information, just so that a rep could make a sale.
Business Response
Date: 01/31/2023
RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *********** position remains the same. The terms and conditions are signed by the customer acknowledging that she understood the terms. When the terms are questioned, we rely on the training and integrity of our sales team and the signature of the customer.

A copy of the signed and initialed Terms and Conditions is available upon request.

Best regards,
Executive Team Consultant
Customer Answer
Date: 01/31/2023
I am rejecting this response because: While I understand the terms and conditions were signed and initialed. My dissatisfaction remains the same. The integrity of the sales staff was less than satisfactory. The associate confirmed that an additional 100 days upon exchange. I would have no problem with this had the sales representative not explained that we would have 100 days again. Had we been given correct information from the sales associate, we never would have exchanged. We would have proceeded with the return in the first place like we went into the store to initiate.
I am extremely dissatisfied with the customer service representative and I do hope there are actions taken to correct this misinformation given. I would hate for someone else to experience this process that I have unfortunately had to go through. I still stand by I think it is extremely fraudulent of the company to not honor what the sales associate explained to my husband and I. This has been such a scam. We wanted to return while we were able to, the rep convinced us to upgrade and on top of that LIED about the 100 day return policy all to make a sale.

Business Response
Date: 01/31/2023
January 31, 2023

Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ************* filing this complaint, a member of our **************** team has reached out by email to work on a resolution. We encourage Ms.**** ************** respond to the email.

Best regards,
Executive Team Consultant

Customer Answer
Date: 02/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I find this satisfactory as long as the actions that have been discussed are what happen.
Initial Complaint
Date:01/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a sleep number bed with an adjustable base in August 20 20. On January 3 of 2023 we started contacting sleep number customer support because the adjustable base we purchased with our bed was constantly giving us a message that it needed to be reset and we could not adjust the base at all. We have called and left numerous messages with customer support through ********************** asking for a call back. Sleep number tells us theres an outside contractor who needs to contact us for the adjustable base. This is January 29 we have had no contact from anyone who can help us with this issue. We have also called the store where we purchased the bed on multiple occasions weve spoken with employees and managers and regional managers and we still have received no assistance in resolving our issue. We absolutely love the bed, but we are incredibly frustrated and disappointed in the absolute lack of proper customer service to resolve this issue.
Business Response
Date: 01/31/2023

January 31, 2023

Better Business Bureau of ********* & ************

RE: Ms. ************ # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ****************************** will handle any issues with the mattress and ******* and ***** will handle issues with the adjustable base. If she is having issues with either the mattress or the base, we encourage her to reach out. Since filing this complaint, a member of our **************** team has reached out by email to work on a resolution. We encourage Ms. **** to respond to the email.

Best regards,
Executive Team Consultant
Initial Complaint
Date:01/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bed was purchased on July 2021 and delivered in October 2021. We have had consistent issues and have called at least 10 times to get them resolved. at one point the repair tech noted we should get a new bed. that call was erased from the sleep number system. Sleep Number takes no responsibility for the issue we are having because it is the base . the base company takes not responsibility because it was sold to us by sleep number. Now they want us to pay an independent repair company We would like at least one of the resolutions below.
Business Response
Date: 01/31/2023
January 31, 2023

Better Business Bureau of ********* & ************

RE: Ms. ************ # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *********** **** is in the prorated portion of her 15-************ Warranty, and as such there will be a cost for any servicing of the product. Sleep Number will handle any issues with the mattress and ******* and ***** will handle issues with the adjustable base. If she is having issues with either the mattress or the base, we encourage her to reach out. Her issue will be resolved under the 15 ************ Warranty terms.

Best regards,
Executive Team Consultant
Initial Complaint
Date:01/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased bed/Installed 7/23/2010 from Sleep Number Beds in **************, **. Bed has a 15 year warranty. In July of 2022, sleep number bed arrived to replace the air bladders on both sided of the split king **** We are customer# *******. Per our request, we required a warranty repair or full bed replacement. They chose to replace the bed air bladders. Now 1/26/23, the 360 bed base has stopped working. We've made several calls to *******************. Despite an hour of total hold time, no one ever answers these calls... **************, which we were told to call for bed base malfunctions. All major parts of this bed has failed and malfuctioned in less than 2 years. They sold us a 5 year financing program. We still owe over 5 thousand dollars on a 9 thousand dollar product with a 15 year warranty that cannot function even 2 years. At this point, we require a FULL REFUND of our purchase price as this bed was not fit to function as the product it was sold as. We are senior citizens with osteoperosis. This has caused us much pain and suffering. *** and ***********************
Business Response
Date: 01/31/2023
RE: Mr.**** ***** Mrs.****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customers, Mr.**** and Mrs. ******************* and Mrs. **** are in the prorated portion of her 15-************ Warranty, and as such there will be a cost for any servicing of the product. Sleep Number will handle any issues with the mattress and ******* and ***** will handle issues with the adjustable base. If she is having issues with either the mattress or the base, we encourage her to reach out. Their issue will be resolved under the 15 ************ Warranty terms.

Best regards,
Executive Team Consultant
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Sleep Number split king ******** and frame in October 22. After trying the split ******** for approximately a month we called to exchange it since we kept falling through the crack between the ********es. The store delivered a king ******** which seemed to resolve our problem.In January, we temporarily moved the bed to our daughters house. The movers reassembled the bed and hooked up the air system. When the ******** inflated, it had a large bubble in the middle. We tried adjusting the pressure on both sides and finally sat on the bubble. The bubble disappeared and the bed appeared to be functioning properly. This week we moved the bed back to our house and the movers hooked the ******** and the same thing happened again. The bed inflated and there was a huge bubble at the foot of the bed. When I called the store to try to resolve the issue I was told to reduce the pressure on both sides to 5. This did not fix the problem.We called customer support to try to get the ******** returned since we havent been able to sleep on the bed for several days now. The rep we spoke to was unwilling to work with us on the return and instead said she would send us a repair invoice in the amount of $1200. When we asked to speak with a supervisor she said she was as high as we could go. Very poor customer support.We are not about to pay that much money to repair a ******** that is less than 4 months old.We would like to return the ******** for a full refund and/or chalk this $6700 mistake up to experience.
Business Response
Date: 01/27/2023
January 27, 2023

Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *********** **** spoke with a member of our customer service team and we were able to come to a mutually satisfactory solution. We sincerely apologize for the customer experience and are using his feedback for coaching opportunities. We encourage Mr. **** to contact our representative should he need anything further.

Best regards,
Executive Team Consultant
Customer Answer
Date: 01/31/2023
I am rejecting this response because: we had requested a refund on the bed well within the 100 day trial period. **************** (***) said we hadnt given the mattress enough time and promised to send us sheets snd mattress pad to help resolve the problem. We didnt receive the promised items in a timely manner. **************** said they would swap out the split king for a one piece king. We received the mattress a few days before we headed out of town for the holidays. When we returned the new mattress was in place. We were still not pleased with the bed and requested a return whereupon we were told that the 100 day trial was voided when the new mattress was delivered. Bottom line is we dont want the bed and feel we were misled by ****************. WE STILL WANT TO RETURN THE $6,601 BED FOR A REFUND. It is not working for us.

Business Response
Date: 02/01/2023
February 1, 2023

Better Business Bureau of ********* & ************

RE: ****
Case # ********
Sleep Number customer # ****

Dear **********************:
Thank you for the opportunity to respond regarding the complaint of our customer, *************************** calls into and out of our *********************** are recorded for quality assurance, I reviewed the call and Mr. **** stated twice during the call that the damage was caused by his movers. We have contacted the customer he refused our offer of resolution. The customer is responsible for purchasing replacement components at full cost if any are lost or damaged during their moving process.This is unfortunate but the customer will have to pursue a damage claim with the movers, we provided a quote to the customer to provide for the damage claim. The customer signed terms and conditions stating they understood the warranty

Best regards,
Executive Team Consultant

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