Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sleep Number Corporation

  1001 3rd Ave S Minneapolis, MN 55404-1096

  
• 

  Sleep Number

  26222 Novi Rd Novi, MI 48375

• 

  Sleep Number

  1595 Glidewell Dr Ste 101A Burlington, NC 27215

• 

  Select Comfort Corporation

  8620 N Boardwalk Ave Kansas City, MO 64154

• 

  Sleep Number

  4119 N Sterling Ave Peoria, IL 61615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called both the manufacturer and Sleep Number customer support *******************, was put on hold and finally asked if I would like to leave my phone number for a contact. I have done this four times with no response.

  Business Response

  Date: 01/20/2023

  
  January 20, 2023
  
  Better Business Bureau of ********* & ************
  
  RE:  ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** **** has a 2008 base. Warranty work on an adjustable base is provided by the manufacture within the terms of their Warranty.   We have reached out to the manufacturer, asking them to make contact with Mr. *********** A member of our **************** team has reached out by email to Mr. **** to help facilitate a resolution.
  
  
  Best regards,
  
  Executive Team Consultant  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my $6800.00 Sleep Number Mattress and ADJUSTABLE bed frame on 9/17/22 and it was delivered on or about October 25th, 2022. During my purchase, I wanted to take advantage of the promotion the company had on their mattresses but when I walked in, I quickly found out that the promotion wasn't for ANY mattress, but one specific mattress and low and behold that mattress just wasn't on the showroom floor for me to try. Be that as it may, I was greeted with a very friendly liar/sales rep, who immediately brought me to the "exact same" mattress only the outer cloth layer was different according to him. I tried it, it wasn't bad, felt decent. I tried several others and after talking about prices decided, meh, I better not do and dump 10k on a bed i can't even actually try yet. The customer service rep assured me that EVERYTHING was refundable within a 100-day sleep trial. I asked him several times because I was concerned not only about the price of the sale but the fact that I wasn't actually able to try the mattress OR base before purchase. Once the items showed up and were delivered, boy was I bamboozled. Their $2000 mattress was like sleeping on an air mattress and their adjustable base sounded like a small generator was under my bed firing off at any moment. This loud noise wakes my wife up if ever I have to use it during the night while she is asleep. I immediately went back to the store 2 days later and my sales rep was not there, but I talked to another individual who was equally as reassuring that Sleep Number asks their customers to at least try the mattress for 30 days before initiating the refund policy because the mattress needs time to contour to our bodies. I asked him if i could lay on a few of their beds again while i was there because i was absolutely sure that when trying out these other models i never remembered this loud obnoxious generator sound from the adjustable base that i was now experiencing at my home, waking my wife up. Again, the salesperson assured me that the engine needed to "warm up" whatever that meant. He also told me that the flex 3 model, the newest model was a bit louder than the ones on their showroom floor which i found a bit odd because how on earth is this company boasting this great customer service experience when they lie to sell you an adjustable base that you aren't even able to try and it's not like it's a small cost, its more than the mattress. I tell lie to you because yes, after calling customer service to initiate my return and refund i was surprisingly told that the adjustable base is not returnable or refundable or exchangeable. Now i have already read the BBB complaints, I know what to expect from Sleep Number, they will inevitably "stand behind their terms and conditions" and not offer me a refund until i seek legal action and leave it in the hands of the judge. This complaint is more for anyone considering this company as an option. No, they don't care about you getting a great night sleep, no they don't care about their own Code of Conduct as it specifically states by the *** herself that they should always lead with honesty and integrity, and no they truly DO NOT care if you are satisfied with an adjustable base that wakes my **** wife up every time i try to use it at night. Thanks for the nightmare, Sleep Number. I'm not quite finished pursuing this matter yet and look forward to your smug and condescending reply.

  Business Response

  Date: 01/20/2023

  January 20, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ****************** filing this complaint, a member of our **************** team has reached out by email to work on resolution.  We encourage Mr. **** to respond to the email.
  
  Best regards,
  
  Executive Team Consultant  
  

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER DETAILS Order #: *********** Order Date: Nov 21, 2022 Ships to: *********************** Due to "weather concerns" our order was moved from shipping on Jan 9th originally and moved back to Feb 22nd. When calling customer service multiple times they confirmed no better date was available and stuck to the weather being the main culprit. They could not improve our date and I requested to cancel the order.This complaint is specific to the headboard on this order which customer service told me is non-cancellable or refundable. Given the issues with the bed delivery we obviously don't have any need for a headboard and are requesting that this also be cancelled and a full refund given as soon as possible.

  Business Response

  Date: 01/20/2023

  January 20, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ****************** filing this complaint, a member of our **************** team has reached out by email to work on resolution.  We encourage Mr. **** to respond to the email if he has further questions or concerns.
  
  
  Best regards,
  
  Executive Team Consultant  

  Customer Answer

  Date: 01/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sleep number ************************** September 2021 from sleep number. The sales associate failed to tell us that there is a limited warranty on the base. So one year and four months later the base stopped working and because there is no warranty they will not fix it. The base cost us over $4000 and we have no way of adjusting it to a flat position now because the motor or whatever is broken and because we dont have an extended warranty we cant get them to correct the problem. We were not informed that the warranty was only good for one year.

  Business Response

  Date: 01/20/2023

  January, 20 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr**** ***** filing this complaint, a member of our **************** team has reached out by email to work on resolution.  We encourage Mr.****  to respond to the email.  
  
  
  
  Best regards,
  
  Executive Team Consultant  
  
  

  Customer Answer

  Date: 01/23/2023

   I am rejecting this response because: I have been speaking to your resolution department, as well as your customer service department and so far nothing has been accomplished to fix our bed. Just lots of emails back-and-forth. I still have not received the remote control that you apparently were shipping to me. We also do not know what exactly the whole problem is until we get the remote control and I pay for a technician to come out since your warranty company refused to handle it. And then once the technician is able to diagnose the problem after getting the remote control, we will have to figure out what parts need to be ordered. Im doing a lot of legwork when it should be covered under the warranty that you go by 15 years at a discount and yet your warranty company says no its not covered at all because its over a year old. So I reject your response until my bed is fixed.
  
  
  

  Business Response

  Date: 01/25/2023

  January, 25 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case #   18818510
  
  
  Dear Better Business Bureau:
  
  Our Position remains the same.  *************** did not respond to the email we sent out.  Our representative reached out and left a voice message this afternoon 1/25/2023.  Ms. ***** remote arrived today according to *** tracking.  We sincerely apologize for Ms. ***** past experiences.  We need to make contact to be of further assistance,we encourage Ms. **** to respond to the voice mail we left today.
  
  
  
  Best regards,
  
  Executive Team Consultant  

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $6000 for through a sleep number credo card card I owe $5600 I want this bed returned and funds credited to my account My wife and I have repeatedly tried every setting and troubleshooting there is For the past few months weve awoke with aches and pains from this mattress Weve contacted support and each time told to do something else Well nothing is working I bought a mattress in the box that gave better more comfortable sleep than this high tech air mattress Were very disappointed in this purchase and in this company This mattress is not for us Were taking sleeping pills just to try and get some sleep My wife and I take turns sleeping in our guest bedroom so we can get a good nights sleep

  Business Response

  Date: 01/20/2023

  January 20, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case #********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, ******************** calls in and out of the **************** center are recorded for quality assurance. According to our records Mr. **** purchased his bed on 7/29/22.It was delivered on 9/7/22.
  There was no contact between the delivery date and 1/16/23.  ************* chatted with customer service.    We have a service call scheduled for 1/21/23 to diagnose the uneven mattress.
  
  Mr. **** is outside of his 100 nights trail and is not eligible to return his mattress per our Terms and Conditions.   We will continue to work with him on resolving the comfort issue.
  
  
  Best regards,
  
  Executive Team Consultant  

  Customer Answer

  Date: 01/24/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. I agree the 100 day period expired We tried every trouble shooting idea that comes with the app and online as far as your so called technicians **** the truck driver and his helper showed up and agreed and I quote weve been having problems with these Queen **** either bulging or sinking in the center Im so sorry your going through this but there is nothing that we can do I told him and showed him that my wife an I were taking sleeping pills to sleep and ibuprofen for pain when wake up He stated we needed to find our right sleep number I told ************* tried from ***** with no results I even asked to show **** our sleep scores and he said no he didnt need to see them He apologized and left 

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal select comfort customer for over 15 plus years. I currently own 2 select comfort beds. I like select comfort because I have chronic back issue and can adjust my bed. On 1/15, my remote wasn't working. I replaced the battery, still didn't work. I contacted Select comfort online chat, explained my issue, I asked if I could order a replacement remote. To my shock, I was told no because they were back ordered until April...Are you kidding me? I have no way now to adjust my bed, with my back out, I will not be able to work....i even asked the rep, what about maybe some remotes at a local store or someone who has medical issues. The rep didn't care. What about a new customer that walks into a ********************** and buys a new bed, will they be told the same thing? Will they be told , "I'm sorry we are back ordered on remotes until April, so you can't adjust or set your desired number until then." I think not.

  Business Response

  Date: 01/19/2023

  January 19, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *****
  
  Since filing this complaint, a member of our **************** team has reached out by email to work on resolution.  We encourage Mr. **** to respond to the email.
  
  Best regards,
  ****
  Executive Team Consultant 

  Customer Answer

  Date: 01/23/2023

   I am rejecting this response because:
  I responded to e-mail sent to me by select comfort and ONE ever contacted me back (either by e-mail or phone).

  As far as I am concerned, the issue isn't resolved.

  ****

  
  
  

  Business Response

  Date: 01/25/2023

  January 25, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *****
  
  Our position remains the same.  According to our records Mr. **** was sent an email on 1/20/23. The remote he needs has been shipped and will arrive on 1/26/23 by *** according to the tracking information. We will reach out by phone this afternoon 1/25/23 and left a voice message as well as sending out another email to his email address on this complaint.
  
  Best regards,
  
  Executive Team Consultant  

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/22 I purchased a Flexfit3 base from a friend that was sending their Sleep Number mattress back under the trial period. Due to Sleep Number's return policy, they were unable to return the base, meaning they either sell it or throw it away.On 1/2/23 I called our local Sleep Number and ordered the I8 mattress and informed the salesperson that we already had a Flexfit3 base and didn't need one.On 1/12/23 our new mattress was delivered. As I explained to the delivery person that we already had a base that had all the best features, he informed me that I wouldn't be able to use some of those features since we hadn't purchased the base at the same time as our bed. Specifically, he stated we would not be able to the foot warming portion of the base, which according to Sleep Number pricing, is a $1000 feature. After we got our mattress connected to the pumps and base we used the Sleep IQ app to connect our mattress. As we searched to connect the base, we were unable to find a way to connect it to the app. Assuming we just needed technical support, I contacted Sleep Number. They informed me, since we didn't buy the base and the mattress together, we would have to contact our friend that sold us the base to get the information needed to have the base transferred to our Sleep Number account. I collected the information and contacted Sleep number customer support again on 1/13/23. I informed her that I had the information to transfer the bed to my account. I was placed on hold for approximately 10 minutes. When the representative returned she stated that I could not have the base moved to my account. I would need to get access to my friend's app and would have to login separately to adjust my base versus my mattress. This still did not give me control of the base.I have now spent nearly $10k between base and mattress and cannot use any of the features of the base and my mattress doesn't have everything it should to use those features. Stay away from SN.

  Business Response

  Date: 01/16/2023

  January 16, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. **************** **** did not purchase her base from Sleep Number.  Her friend by policy was refunded for the features that no longer work.  Including the foot warmers and SIQ.   A return kit was sent to her friend with retainer bars and a remote.   SIQ is not transferable.
  
  We have sent a return kit to Ms. *********** When it arrives, she will be able to use the remote to control her base.
  
  
  Best regards,
  
  Executive Team Consultant  

  Customer Answer

  Date: 01/17/2023

   I am rejecting this response because: None of this information was provided as we purchased our mattress by phone after visiting the location.  At the time of purchase, I informed our salesperson that we had a FlexFit 3 base. We were provided no terms of the sale and were not told that we would not get any of the features of the base.  We will be returning the product and will make sure to let people know to never purchase from Sleep Number.
  
  
  

  Business Response

  Date: 01/20/2023

  January 20, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer,Ms. ****.
  
   Our position remains the same. We sincerely apologize for the lack of good communication.  We will be using this experience for coaching opportunities.
  
  We have sent a return kit to Ms. *********** When it arrives, she will be able to use the remote to control her base.
  
  
  Best regards,
  Executive Team Consultant  

  Customer Answer

  Date: 01/23/2023

   I am rejecting this response because: The products that we purchased are inferior to what was advertised.  We were not given a contract to sign that stated we would not get all of the benefits of the base and bed because we did not buy them together.  We were not verbally informed of this.  On top of that, the product we did received is not good.  One side of the bed sags, the other has a peak in the middle that causes you to roll to the side.  We will be returning our bed as soon as we can.
  
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Replaced our temper pedic of 10 years with a Sleep Number from the ************************. First off, *** was fantastic as a sales guy. Full disclosure and transparency, we had a great time testing the mattresses in store and we ended up purchasing the i8 for roughly 5k. The i8 in the store was amazing, it felt like laying on a cloud, and as *** raised and lowered the sleep number it felt as if the mattress was getting firmer and softer as opposed to a pad just inflating underneath you. It's hard to explain the feeling, but in store it was quite comfortable. Delivery guys were great. However the i8 we received felt nothing like the floor model. As soon as we laid down we saw this model had a much more "air mattress" feel. Yes, that is exactly what sleep number is, but with the model in the store, your weight dispersed throughout your body making for a much more relaxing feel, the bed we had at home your **** sinks in and pushes up all other appendages like a low-quality air mattress with a foam topper. We let it break in for about 2 weeks before I went back into the store to feel the original i8 to see if we were crazy and again the store model was amazing, if that was in our room we would be happy. We told sleep number and they said to allow it to break in for **************************************************************** process. They also sent a replacement i8 foam at the same time as they thought maybe the internals were improper. The new bed had the same feel as the first that was delivered and we decided just to give it more break-in. Early ***** went back to the store and there was still a dramatic difference between our i8s. *** told us we would have to pay about $300 for a pickup if we decided it didn't make the 100 day test. Makes total sense, if you receive a satisfactory product, but this is like buying a 5k MJ rookie card with $300 going to the seller as insurance and then they send a ***************************, then refund you **** and keep the insurance.

  Business Response

  Date: 01/16/2023

  January 16, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ************* file is owned by ****, since filing this complaint, a member of our **************** team has reached out to Mr. **** email offering a resolution.
  
  
  Best regards,
  
  Executive Team Consultant  

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bed over the phone and it was delivered 12/13/22. After calling 3 times and complaining about not liking the bed, on 1/10/23 I called and informed them once again I was not happy and I did not want the bed. After not having the bed for 30 days. They informed me they would charge me $250 for the delivery and $250 for the pick up on top of a $300 restock fee on on the bedframe after the lady told me they were going to throw it away. I am out $800 for spending $3500 and sleeping on a bed for less than 30 days. This is highway robbery and this was never explained to me when I bought the bed.

  Business Response

  Date: 01/16/2023

  January 16, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ****************** filing this complaint, a member of our **************** team has reached out to Ms. **** by email .
  
  Best regards,
  
  Executive Team Consultant  

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold us the bed and it needs a part to work all of the bells and whistles and inflate the bed bit they wont send us the part so we have a basic deflated bed that was marketing deceit. They are full blown liars and we want all of our money refunded now. I have spent at least four months on the phone with customer service for hours on end running me in circles and wasting my time. They should pay me back for my time on this too.

  Business Response

  Date: 01/16/2023

  January 16, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ************ **** received her bed on 1/7/2022.   We worked with her on 12/3/22 to get the bed back online but were not successful.  We informed her that we would send a remote when they become available.   The remote Ms. **** needs is not currently available.   The bed can be controlled via Bluetooth without the bed being online.
  
  We sincerely apologize for the ongoing issue. We will reach out to Ms. **** by email to help get these issues resolved.
  
  Best regards,
  
  Executive Team Consultant  
  

  Customer Answer

  Date: 01/18/2023

   I am rejecting this response because:
  
  They sold us a bed and did not give us the ************ so that it works upfront. They are liars 

  Business Response

  Date: 01/20/2023

  January 20, 2023
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case # ********
  
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer,Ms. ****.
  Our position remains the same. The bed can be controlled via Bluetooth without the bed being online.
  We have set a service to help with the air system of the bed and to instruct Ms. **** how to use the Bluetooth option to control her bed.   We are doing everything we can to get the remote to Ms. **** when supplies allow.  We have been in touch with Ms. **** by email,we encourage her to respond to the email with any questions or concerns.
  
  
  Best regards,
  
  Executive Team Consultant