Complaints
This profile includes complaints for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 53 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks from Deluxe on June 16th, 2023 for $25. Order number **********. The checks were shipped on the 23rd and were supposed to have arrived by July 3rd. It is now July 11th and there are no checks. There is also no way to contact the company, as the email links are all gone and the phone system is just an automated message. I would like to know what happened to the checks since I paid $25, and a box of checks with personal information was potentially sent to the wrong person.
Business Response
Date: 07/19/2023
Thank you for contacting Deluxe Corporation. Our records indicate that an agent reached out on July 11 to discuss the matter. We apologize for the inconvenience due to the delay of the arrival of your check order. If you still have not received your check order at this time please contact your bank to discuss next steps.Customer Answer
Date: 07/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last few years, my IP address, which has never changed was put numerous times onto the MacHighway/Deluxe Hosting internal black list. The resultant support from ********** was deceptive in that they stated in writing their support was 24/7/365 when in fact it wasn't. So, we had an issue where thru no fault on my part, my IP address was blocked because someone at MacHighway decided on a value in the software which proved to be troublesome. Rather than change, ********** despite my numerous and repeated requests to address the problem, elected to ignore these reasonable and valid requests for resolution. I was prepared to file a complaint with the ******** AG under the fraud and deceptive practices act. I was with MacHighway from the very first month they opened their doors in ******, ********. Shame to squander all of that good will over a value entered into a box on a form.Business Response
Date: 06/27/2023
Thank you for contacting Deluxe Corporation. Our records show that a refund was issued. We also understand that a representative reached out to discuss and address the experience and followed up with the feedback to those involved.Initial Complaint
Date:05/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company's website advertises 100% satisfaction. When I ordered a check book, it didn't show me the shipping costs. I only got the costs from email when the product was already shipped.When I reached out to them about the costs and wanted the get a return of the order. Their customer services refused it and told me the reason was my name was on it and no one else could use the checks. They can not handle this return.Business Response
Date: 05/12/2023
Thank you for contacting Deluxe Corporation. We apologize for your negative experience. A credit for the shipping charges of $25.78 has been issued and will be credited back to your bank account. Thank you for your feedback regarding your shipping charges and website experience.Customer Answer
Date: 05/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On march 7th or 8th I ordered deluxe checks about 2 days later my order was supposed to come but *** didnt deliver it. I called ************************** was told that a replacement of checks would come , they sent the checks even though I declined & wanted a refund . After sending me out the checks my order still didnt come . *** didnt deliver my check even after the second time of contacting deluxe . Now the third time I contacted deluxe I was told Id be refunded . I noticed deluxe that my account *** close by march 21st 2023 & I was told by deluxe if the account closes & the funds return they would issue me a check . Now on march 21 I was refunded by deluxe for the amount of $161.26 , but unfortunately since w account was closed the bank rejected the funds & the funds were sent back. I contacted deluxe regarding this & was put through a hard time at first.They were telling me theyve sent the funds to the *************** line.Ive put a banker & an agent from deluxe on the phone together & in the end deluxe didnt provide sufficient enough information for the banker to look for my funds & the deluxe agent was also told by the banker that even if you guys sent it to our GL line the customer wouldnt be able to receive it because it wouldve popped up on my account ************ didnt , also deluxe didnt provide sufficient enough information . A few moments later I spoke with a supervisor that same ******* was told since my account is closed & they cant return the funds back to my account they would send me a refund check to the address they have on file , I was told this can take up to 15 days . I called about ***** days later to get an update about my refund check & deluxe tells me no check will be sent out because they dont do stuff like that, theyve sent the money to the GLs line & lastly they started saying that they have never received the funds that my bank returned even though I offered to give them the return code. They are refusing to help me or give me my money backBusiness Response
Date: 05/17/2023
We apologize for all the confusion around this matter. We understand that this has been an inconvenience and very frustrating. I appreciate you bringing this to our attention so we may resolve the matter. An investigation around this matter has been started. Once we have the resolution we will get back to you. Again, i apologize for the manner this has been handled.Initial Complaint
Date:04/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,I would like to file a complaint. I am new customer with ********************** i called customer service to place a special-order Business Reply envelopes. The person was very nice however she made mistake on my imprint envelopes. She spelled Society wrong and i even spelled it back to her. She has everything capitol except ********. She has my shipping address wrong State Route 62 it is 52.Order Date: 04/25/23 Priority Code: JG972 Company Name: ********************* CONSERVTN SOC.THIS IS NOT A ************** does not depict formatting, font, logo, bank information or complete text of the products ordered.1. Product: ***-1 Product Description: #9 Business Reply Envelope Quantity: 250 Product Color : Green ********************** Color FrontMORGAN DUKE CONSERVATION SOLCIETYBlack PO Box 10806Black ********, ******** 12552-9907Black 902910601Black ******, ** *****Black ********************* Delivery Billing Address:********************* CONSERVTN SOC.*************. 62 ******, ** ***** Phone: ************ Shipping Address:********************* CONSERVTN SOC.*************. 62 ******, ** *****Business Response
Date: 05/04/2023
Thank you for contacting Deluxe Corporation. We apologize for all the inconvenience you have encountered. As I review the information, I see an agent is currently actively working with you to resolve the issue and get you a corrected product.Customer Answer
Date: 05/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks in early February. Since then, there has been no update to my order status. There is only one phone number listed on the deluxe website. When you call the number, it gives you one of two options: to place an order or to check order status. My order status is unknown when I check. There are no other options to get in contact to understand if I will eventually be charged. I am already getting checks through my bank through a different means, so I would like to cancel the order, but I have no ability to.Business Response
Date: 03/02/2023
Thank you for contacting Deluxe Corporation. Our records indicate that a representative reached out to you on March 1, 2023. We understand that the bank expedited you an order. We are unable to locate an order to cancel without additional information. Please feel free to contact us at ************.Customer Answer
Date: 03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went on this website to order checks. I picked what I wanted, gave my address, phone number, bank information,routing number, account number, then went I was on the screen to pay the screen completely disappeared with no way to get it back. So they have all my personal information. I emailed them about it with no response. Now my bank is saying a new phone or computer is added to my account.Business Response
Date: 02/22/2023
Thank you for contacting Deluxe Corporation. We apologize for any inconvenience. One of our representatives have reached out and have been unable to reach you. He recently left a voice mail message with contact information. We are unable to find any order history with the information provided.Initial Complaint
Date:02/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
01/29/2023, date of order.I created and ordered business cards with this company and they set me cards I cannot use because of a printing error and they refused to fix it or give me a refund. They say the product design (line overlay) was done on my end, which it was not. I have a copy of the order confirmation that shows the card as it should be. I sent this to them and they have not responded. So now I have ***** business cards I cannot use and I am at a loss of $71.97.I would greatly appreciate your help with this. How can a company function when it has zero quality control? Thank you, *************************Business Response
Date: 02/22/2023
Thank you for contacting Deluxe Corp. Our research indicates this order was placed through Logomaker and a full refund was issued. Please contact ***************************** for any additional information.Customer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed Order Number AS811769188CN for checks in December but I have not received my order. Their customer service chat does not work and their phone system is set up to prevent anyone from speaking with anyone who might be able to assist me. I have sent email messages that have gone unanswered. I want them to either ship my checks immediately or refund my money so that I can order checks from a reputable company.Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was referred to *** from another business so that I could expediently submit payment vs having to mail them a check. I immediately had a negative impression of the *** website but proceeded to create an account, given my trust in the referrer. Upon account creation, one is given 2 options: you can either provide your login for your financial institution or provide routing/checking info and verify through test deposits. I initially went with the former option, but after repeated attempts, and verifying that my credentials were accurate, this option failed. I then provided my routing/checking info and logged out to await the test deposit (was told up to 4 business days). The deposit was received in less than 48 hours. I attempted to log back in but was unable. I verified my credentials and attempted a second time. I proceeded to request a password reset but never received an email. My recourse at this point was to utilize the live chat feature. An interaction with ****************** ensued. He was not overtly rude, but repeatedly attempted to get me off the line by pasting the same paragraph into our chat 4-5 times, stating that he couldnt help and I need to contact my bank. My bank is not the issue. *** is the issue. I was offered no explanation whatsoever as to what the problem was with my account, just told that I was ineligible for e checks and they will not process my order or reinstate account access. The best the rep could do was submit a request for me to be contacted at a later date. I had to prompt every detail out of him (date I could expect contact, phone numbers, etc) and had an overall unpleasant and unhelpful experience. I am uncomfortable with the fact that I was virtually ghosted after this company received my physical login, PII, routing, and checking info. I wish I could warn every prospective user to avoid this mess and go elsewhere.Business Response
Date: 11/14/2022
Thank you for contacting Deluxe Corporation. We apologize for the service provided and the inconvenience. Your feedback has been shared. Unfortunately, our team has tried to contact you multiple time recently to resolve this matter and we are getting voice mail full and have sent emails. Please feel free to contact us at ************************
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