Reviews
This profile includes reviews for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEx-Aplus User
Date: 12/20/2022
1 starEx-Aplus User
Date: 12/20/2022
I used Aplus.net by Deluxe Corporation. They have worse-than-useless customer service.
I contacted tech, billing, and customer support service to make sure I was cancelling an auto-renewal of my web hosting service.
Their support team wrote to me explicitly saying that "no credit card information has been saved" for my account, and as such there would be no renewal charge. This was apparently not correct, since they did charge my "unsaved" card for a renewal even after my in-writing confirmation to the contrary.
DO NOT!! DO NOT!! use this company.
Deluxe Corporation
Date: 01/20/2023
We apologize for your experience. We would be happy to research however we are unable to find your account with the information provided. Please feel free to contact us at ************ and we would be happy to assist you.Ex-Aplus User
Date: 01/23/2023
Of course Aplus.net can not find my account, because I cancelled the service. It took nearly 2 months to complete the cancelling process and Aplus.net still charged me on my credit card for a yearly renewal after that. I disputed the charges. I do not want to contact or use Deluxe Corporation service.Review fromDanielle R
Date: 11/10/2022
1 starThey have a poorly communicated and very unusual policy of not allowing edits to the shipping address for orders after artwork is approved.Review fromSteve G
Date: 11/04/2022
1 starSteve G
Date: 11/04/2022
Weve been ordering bill books for decades. Our last order was for 250 books. We didnt realize until you read the bottom that the $250 is for pages not books! So we got 5 books for $250! Very deceiving & 100% markup. What happened to this company? I cant even get in touch with customer service.Deluxe Corporation
Date: 11/07/2022
Thank you for your feedback. Our records indicate in 2021 and 2019 the orders were for 80 books/4000 pages. For those orders there was a savings due to unit-based pricing for the large quantity orders. In addition, in 2019 the order had a promotion for 30% off. This most recent order is for just 5 books or a quantity of 250 pages and as a result the price per book is higher. We apologize for any confusion or inconvenience.Review fromBrandon J
Date: 10/24/2022
1 starAwful company no signs of professionalism here, seems as if they just hire anyone to work there!!! You can tell a lack of training from people speaking to you! WARNING!!! DO NOT USE THIS COMPANY!!!!!Review fromMarilyn R
Date: 10/17/2022
1 starMarilyn R
Date: 10/17/2022
I ordered a single set of checks for my Money Market Account. The last time I re-ordered checks for this account (several years ago) it was $5.00 - which was the exact amount that the bank told me the charge would be.Today I realized that Deluxe deducted $29.50 for one set of checks. When contacted, Deluxe said that they were in the right to charge $29.50 because it was not for a checking account. No one ever told me that the cost would be quadruple from what I was told it would be.I was baited into believing that the cost would be $5 then was charged $29.50. It is a bait and switch scheme that Deluxe is playing with their customers. The *** determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the *** Act.Deluxe Corporation
Date: 10/28/2022
Thank you for your feedback. Please contact your Financial Institution as pricing and account programs are set by your bank. If you have additional questions, please contact us at ************ with your account details so we may assist you.Review fromCorinne H
Date: 09/24/2022
1 starCorinne H
Date: 09/24/2022
Company charged premium price for 100 checks. They charged $18 for shipping. No checks in 10 days. Company says 3 weeks to get from **** to ************ **. They use no tracking numbers so financial data is free to steal. Company is a scam.Deluxe Corporation
Date: 10/04/2022
Thank you for contacting Deluxe Corporation. We apologize you have not received your order yet. Our estimate is that it should arrive on or around October 4, 2022. Many orders do ship standardly regular ***** however we do offer trackable ship methods. I apologize that you were not presented those options at the time of your order. If you need further assistance or a replacement order please contact us at ************ and a representative will be happy to assist you.Review fromGary M
Date: 08/30/2022
1 starI have been a customer for over 47 years ordering my checks through my bank. I recently ordered 250 business checks and was charged $158.00. I had ordered the same exact quantity and check type just one year ago and paid $73.00. That works out to an approximate 120% increase! When I called customer service the only response I received was how sorry the rep was but that was their current price. This is truly a case of price gouging and Chase bank should also accept blame for not policing their business partners interaction with their customers or alerting them of this increase before ordering. I will never order from this company again as paying 62 cents for each check is absolutely ridiculous!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.